Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,968 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 19th July 2026

Logs Online 5 star review on 14th May 2024

Julian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely dry logs. Burn brilliantly. Service great. I went out and received a call to say they were at my house and thankfully they were happy to leave them in my drive. Thank you. Would recommend.”

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“Excellent service. Thanks so much. Will use you again”

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“All very good with quick service good fire wood this is the second year we have used this supplier and will use again next year”

Logs Online 5 star review on 18th September 2020

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“Fantastic logs, delivered on requested date. First class thank you”

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“Prompt and efficient service. Excellent quality firewood.”

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“God value, good service, highly recommended!”

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“Perfect logs, perfect delivery.”

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“The logs are just as described and very well packed, The delivery people are always helpful putting it on to our drive. We have had more than one delivery and all have been painless good wood and great fires. I RECOMEND”

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“The logs are great . Delivery man really unhelpful and it appeared to be too much for him to offload his truck.”

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“Delivered on quickly - on time! Quickly great we had used before the heat wave returned and the logs are perfectly dried. Lot of it in a 30 bag order!! it should last a while. Thanks we will be back.”

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“Excellent product, just like the advertised picture, great pallet which was also chopped up”

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“Already sent glowing email BUT here are my thoughts.....Excellent service backed up by info on delivery schedule....delivery of best quality logs at competitive price in record time with ease of ordering..”

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“This is our second order as we were so impressed with the first. Everything worked as efficiently this time round and the quality of the wood is the same.”

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“We used this after researching the best wood for a campfire,the website I looked at said Ash wood. I looked on line and found this so I bought a 20kg box kiln dried Ash firewood and had it delivered. My friend and I were over the moon, it burnt exceptionally well and made out camping trip! I was fed up with buying rubbish wood with no joy and logs online made my camping trip so much better. Don't hesitate to buy this wood”

Logs Online 5 star review on 13th September 2020

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“Wonderful service, quick delivery”

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“Good quality dry hardwood logs. Used before and they burn slowly and easily with minimal smoke and ash. Delivered quickly and easily.”

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“Good quality ash logs delivered to front door (over this layer of gravel) as requested. Well seasoned. Thanks”

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“Good value and on time delivery.”

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“I have never had such an experience nor have I ever heard before of "third party delivery" whereby the supplier (Logs Online) has no control what-so-ever over delivery. It was a nightmare not to be repeated.”

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It was acknowledged to the customer our shortcoming in providing regular satisfactory communication of the delivery's exact timing . Additionally, failure by the delivery driver to advise he was running late on the afternoon of the delivery unfortunately exasperated the situation. In summary however the order was received on Sept 2 at 4pm and delivered within our specified timeline of 3-5 working days being delivered on day 4 at 6pm. We offer our apologies once again to Cormac and will take his valued feedback on board.

“Delivery service was good, and the response to a general query excellent.”

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Logs Online is rated 4.7 based on 1,968 reviews