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Logs Online Reviews

4.7 Rating 1,654 Reviews
94 %
of reviewers recommend Logs Online
Company Reviews Product Reviews
680
 Metrics Info
4.7
Based on 1,654 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Logs Online Reviews

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.





We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrew
Verified Buyer
“Really poor quality. I'd estimate 50-60% were what I would call actual logs, the rest of the delivery was bits of bark, very tiny bits of wood, just a bit bigger than kindling size. The burning time is not good either, they burn much more quickly than other kiln dried oak logs have purchased. Overall dissapointed for the price and would not buy again.”
Helpful Report
Wares M
Verified Buyer
“The worst place to buy logs The worst place to buy logs or any other materials, ordered twice from this place and twice my order was changed to something day before the delivery, as I run a wood oven pizzeria I had no other option but to accept what they proposed to me. First order they blow it off, I thought let me give them another try yet again they changed my initial chosen logs to something which was wet and much less in quantity then as I was in need to the fuel I had to accept it as it was during weekend. I don’t write reviews and try to not cause a business to suffer for any small inconvenience but these guys robed me of my hard earned money, give them a go if you really want to have a bad time.”
Helpful Report
Hi, We are so sorry to hear this and for the inconvenience this has caused you. As mentioned in our email we sent to you, we had recently been experiencing delays with our suppliers meaning we unfortunately had to change your order from being delivered in nets to boxes. We can only apologise for this and the delay you had experienced. If there is ever any issues with the logs, we are always more than happy to resolve this for you. We have since reached out to you in regards to this issue and if there anything we can do to help fix this. Please let us know. Once again, we apologise for this inconvenience. Kind Regards, Logs Online Team
Marcus
Verified Buyer
“Very prompt until they made a mistake and delivered the wrong item. They offered a price reduction to keep or a refund. I opted for the refund and am still waiting 1 month later. I’ve emailed Amy 3 times and no response. I know they’ve received the email as I’ve had automated ‘thank you for getting in touch, we’ll respond soon’ email. Either poor customer service or they’re in financial difficulties….. either way buy from someone else.”
Helpful Report
Hi Marcus, We are so sorry to hear this and that the incorrect item had been delivered to you. As you are now aware your emails ended up in our spam - we do apologise about this. We have now processed your refund and can only apologise for the delay in response to you regarding this. If there is anything else you need or we can help you with please let us know. We are very sorry for any inconvenience this has caused. Kind Regards, Logs Online Team
Anonymous
Verified Buyer
“If I was you I’d ring them first before ordering as they tend to sell wood that they don’t have in stock and then offer you something completely different.”
Helpful Report
Hi, We do apologise that your item was out of stock. We have unfortunately been experiencing delays with receiving our stock on time which leads us having to substitute certain items. We always try our best to offer an upgrade on each substitution or refund the difference in cost to make things right. We do apologise you had experienced this with your order and if there is any other issues please don't hesitate to contact us, we'd be more than happy to help :) Kind Regards, Logs Online Team
Dr
Verified Buyer
“Have not yet received my logs. Ordered two weeks ago. No email to follow up when they would be delivered.”
Helpful Report
Pamela
Verified Buyer
“Sadly the logs we ordered were delivered a week later than we requested. They were for a display and missed the deadline so this wasn't good service.”
Helpful Report
Hi Pamela, We're very sorry to hear that there was a delay with your order. We always try our best to get all of our customers orders out on time so we are very sorry to hear yours had been delayed. Due to the current circumstance with the Royal Mail strikes and the weather we are unfortunately experiencing a lot of delays and can only apologise for this. Once again, we are very sorry to hear that your order did not arrive on time and the inconvenience this may have caused. Kind Regards, Logs Online Team
Michael R
Verified Buyer
“Not good. After 3 weeks I learn that they have lost my pallet of logs.”
Helpful Report
Chris L
Verified Buyer
“Awful. I paid £15 for a specific day delivery, which they failed to do. They then agreed via email with me an alternative day, and failed to do that to, by delivering on another date and leaving it blocking my drive whilst I was away, out in the rain. They also choose not to reply to an email I sent - even when I told them I’d received a consignment notification telling me of the delivery on the wrong date (when I was away) asking for them with 24+ hours notice to resolve. They also then choose not to reply to my email asking them how they can help rectify the situation and are now ignoring me and the errors they’ve made. In short, they use a third party delivery company and they have no control over delivery. They also don’t appear to value the customer at all - silence being their answer to a problem. I’d recommend not using them.”
Helpful Report
Chris sorry it would seem your email. We refunded you the £15 as you didn't get them on the date requested. We are sorry that our carrier didn't deliver on the instructed date you give. The logs were not left blocking your drive but to the left of your car next to all the footballs.
Anonymous
Verified Buyer
“3 delays in delivery will not use again”
Helpful Report
Hi, We're so sorry to hear about your delivery being delayed. As we explained on each email, our supply chain is massively stretched due to panic buying causing these delays which are completely out of our hands. We are so sorry for the delays with your delivery and can only apologise or the inconvenience that had been caused. Kind Regards, Logs Online Team
David B
Verified Buyer
“Booked a delivery online for a Tuesday on my day off, only to be texted whilst at work on Monday morning coming today between 10. 45/11.45 immediately tried to get in touch with customer services, who said they'd call me back, took 2 hours before they did, 15 mins before the delivery was due, had no option but take 1/2 days unpaid leave, legged it home to find as I turned the corner white van and man banging on my door, telling me all my stuff was blocking his van, then I had to unload the van myself, it was a truly horrendous experience, where have pallet ways gone they were a great delivery service. It also a good job it was wood being delivered as all the boxes were banged and busted up. I'm so dissapointed as the quality of the wood is superb, you need to rethink your delivery service, as having to take unpaid leave made the cost of the wood extortionate. Probably the last order from me.”
Helpful Report
Hi David, We are so sorry to hear this. We will be sure to pass this on to the courier service and can only apologise on their behalf. As for you taking unpaid leave, we do state in our Terms and Conditions that we can not be responsible if you take a day off work. If you do decide to order from us again and contact us upon your order we will happily try an alternative courier service for you. We always try and cater to our customers needs so would be more than happy to do this for you. Once again we are so sorry that you experienced this service. Kind Regards, Logs Online Team
Ruth W
Verified Buyer
“Didn’t receive my solo stove grill bundle, which was purchased as a gift. Phoned logs online- they apologised and said they would send another one out-I didn’t receive that one either. I asked for a refund which was processed immediately. But all very disappointing. (Neither of the stoves ever turned up- so goodness knows where they were delivered to!)”
Helpful Report
Hi Ruth, We are so sorry to hear this. As you mentioned you had a BBQ that weekend and we tried our very best to get it to you however, it looked like it was going to arrive that following week due to delays. You called Monday and requested a refund as you have already mentioned and we processed it immediately. Once again, we are so sorry for the delay with delivery and can only apologise. Kind Regards, Logs Online Team
Iain
Verified Buyer
“Cannot really give a good review as still waiting for delivery after waiting about a fortnight!”
Helpful Report
Allan C
Verified Buyer
“The actual logs themselves are as good as they were last year, even if they are 33% more expensive…. What is totally unacceptable however is the delivery people they use. Palletways are appalling. They dumped the whole consignment in the wrong place, then ignored us completely when we asked for help and just drove off. Looking at their website the amount of similar complaints is staggering. I would suggest you change your delivery service….”
Helpful Report
Rachel
Verified Buyer
“The delivery truck was too big, it only had my order. The Courier had difficulty unloading it. There was no plastic covering with the order as my friend had got, which is useful if bags are outside. I was disappointed overall.”
Helpful Report
Anonymous
Verified Buyer
“Have not received my goods yet. I have paid for the order on the 30th of September. To date no logs. Apparently there are drivers shortages.”
Helpful Report
Christopher L
Verified Buyer
“Terrible service from your shipment company. Unable to deliver on requested date - failed to deliver on the change of delivery date - asked to deliver as early as possible on the actual delivery date - failed to deliver during their first time period - when they finally arrived at midday the logs were at the very back of the lorry along with one other parcel - they obviously had no intention to arrive early as possible!!!!”
Helpful Report
Christopher, thanks for taking time to give us feedback, there is currently a poor level of performance on the pallet network as they battle the driver shortage issue. We are as frustrated as you are but we see it happening more and more in recent weeks. We will happily use another delivery partner in future if you want to try us again, just let us know. We have seen depots removed from the network as they just cant cope. We do highlight the current situation in our delivery information page. https://logsonline.co.uk/delivery-information
Martina O
Verified Buyer
“Bad value. The calculation of the volume of logs includes the void in the pallet underneath! I bought the jumbo crate.”
Helpful Report
Patrick
Verified Buyer
“Most of the crate consisted of sticks (kindeling). I think that for £209 it was an absolute disgrace. A total rip off.”
Helpful Report
Michael C
Verified Buyer
“Logs were ordered 1st Feb delivery was requested for 15th Feb which was my day off (emergency services worker) they never turnt up and I heard nothing - apoarently they tried to deliver them on the 16th but I was at work. So now I can only hope they turn up on my next precious days off. Never used before and doubt I will ever use again.”
Helpful Report
Walter N
Verified Buyer
“My purchase has still not arrived 10 days late.”
Helpful Report
Logs Online is rated 4.7 based on 1,654 reviews
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