Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.72

4.7 Rating 1,838 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered these logs as it states suitable for pizza ovens. Was a bit disappointed to find the logs were way too big for a standard pizza oven, so had to be chopped smaller to fit. Picture shows fairly small logs which was a little misleading. Wood quality is very good.”

Helpful Report

“I asked for delivery to be 28th September but the logs turned up 28th August! Not good as I didnt have anywhere to put them. I called up to complaint and a lady said she would get someone to call me back, No one did!! In the end I had to put them all in my garage just to keep them dry. Not happy!!!!!!”

Helpful Report

“No problem with LogsOnline, not started burning the wood jet but looks ok. Delivery was an absolute pain. Tracking app showed "with local delivery depot" for a week with now idea when it would arrive. Finally arrived without notice. Fortunately we were in to sort and pack the wood. I will give LogsOnline one more chance, probably for next year as I have enough for a normal winter.”

Helpful Report

“I have given 3 stars due to the delivery problem of then turning up 1 month earlier than requested which caused quite a bit of problem! However the logs appear to be very good, nice length for my smaller fire, will have to chop a fair few to make smaller logs but overall very good!”

Helpful Report

“Pleased with quality of logs. Shame that delivery date was changed several times. Staff friendly. Delivery driver friendly and helpful. Thank You.”

Helpful Report

“The weight of the boxes suppose to be around 8kg but is less than 7kg not value for money I'm very disappointed.”

Helpful Report

“Very good product. But the way it was packaged was very poor quality 15kg of charcoal and box of logliters in a cardboard box .The box was smashed and all the lighters where all over the box.”

Helpful Report

“Thanks for the quick efficient order and delivery service. However the jumbo crate of kiln dried birch logs Received was a bit disappointing as unlike the last crate I ordered this one there is a lot of small bits of birch not what I would call” logs” More like half size so we are constantly topping up the log burner Had I known there was a lot of smaller logs I would have ordered the kiln dried ash instead at least that would have burnt at a slower rate.”

Helpful Report

Thank you, Paul, for the kind words about Logs Online! We're so pleased to hear that you had a pleasant experience with us. We strive to make our customers happy by providing fast delivery, excellent customer service, and high-quality products. We really appreciate you taking the time to share your feedback and we would love to hear more from you if you ever need anything else. You can always reach out to us with any questions or issues. Thanks again for becoming a valued customer!

“The logs seem excellent but the driver insisted he couldn't bring the crate up our drive so I had a two hour job moving them to somewhere that wasn't road side. An oil tanker and moving lorry's have made it on to our drive without complaint.”

Helpful Report

Hi Tom, Thank you so much for your feedback about Logs Online. We are thrilled to hear that you think the logs are great. We are always doing our best to make sure that our customers receive excellent service and make sure they are as satisfied as possible. Any future orders we will ensure they deliver to your house. We really appreciate you taking the time to review us and letting us know your experience. It is so important for us to hear what our customers think. If you ever need help with anything, please reach out to us, we are always happy to help. Thank you again for the review! Sincerely, Logs Online

“Great product but don’t expect delivery on time. Second year running delays of over a week, terrible comms and need to call up and chase. Change your delivery provider, they are letting you down. When the delivery did arrive the lone driver couldn’t get the pallet off his van himself and needed my help to take the weight of the pallet. Just as well I am fit and healthy.”

Helpful Report

Glen, Thank you for taking the time to share your feedback with us. We're delighted to hear that you find our product great, and we sincerely apologize for any inconvenience caused by the delays in delivery and the communication issues you experienced. We understand the importance of timely delivery and effective communication, and we're actively working to address these issues. Thank you for your repeat business and honest pro active feedback

“The order arrived in good time. It was great I was able to choose my delivery date. Birch logs were a great choice, clean and efficient, toasty and hot. I would definitely order again. I would have scored 5, but the only downside the was DHL delivery. He was rude and unhelpful. By the time I got to the door he had placed one box and gone back for the second. He placed the second box across the door step lintel and I was able to slide it into the house. When I asked if he could help me lift the first one across the door step, he said no, why can't you do it. As a female and an OAP, I shocked at his attitude.”

Helpful Report

Thank you for sharing your feedback about your recent order with us. We are thrilled to hear that the birch logs you ordered arrived in good time and met your expectations in terms of quality, efficiency, and warmth. Your positive comments about the product are greatly appreciated. However, we are genuinely sorry to hear about your experience with the DHL delivery person. Please accept our sincere apologies for the inconvenience and discomfort you faced during the delivery process. We understand that the behavior and attitude displayed by the delivery person was completely unacceptable and not in line with our standards of service. We take incidents like this seriously, and we will be addressing this matter with DHL to ensure that such incidents do not occur in the future. It is important to us that all our customers, regardless of gender or age, receive the respect and assistance they deserve during the delivery process.

“Good quality wood at an ok price, often iut of stock even if website says its in stock, so so communication and poor update of account section if website But a regular purchase”

Helpful Report

Hi Simon, Thank you for your review. Unfortunately we had recently experienced a system error in regards to our stock online that has since been fixed and can only apologise about this. We hope you enjoy using our products and cannot thank you enough for your custom. We will pass this feedback on in the meantime and if you ever experience any future issues please do let us know, we'll be more than happy to help :) Kind Regards, Logs Online Team

“I have had logs delivered from you several times before ( X 3 500kg Crates) and was very satisfied but this time I was very disappointed as least 50% were not ready to burn and 10 days later still not ready to burn alot of moisture in them!! Will be reluctant to buy more!!”

Helpful Report

Hi, We are so sorry to hear this. We have unfortunately had some issues with a batch from a certain supplier. We completely understand your disappointment in these logs. We are wanting to rectify this for you. We will send you over an email with what we can do to help. Once again, we are so sorry for any inconvenience this may have caused. Kind Regards, Logs Online Team

“Logs are excellent value and good quality. Had an issue with the initial promised delivery which was sorted by customer services in a timely manner”

Helpful Report

Hi Janet, Thank you for your kind review. We're sorry to hear you had an issue in regards to your delivery but so pleased to hear that this was resolved for you. Thank you for shopping with us :) Enjoy! Logs Online Team

“You as a company great good service. When it goes to DHL to deliver it has been a nightmare. 2 weeks later and am still waiting. Logs on line pls change delivery company. I wouldn't order from you if I have this hassle. I am a pensioner and only have my log burner downstairs.”

Helpful Report

Hi Trudy, Thank you for your review. We are so sorry to hear about your delay. Due to the busy period leading up to Christmas and strikes, we have unfortunately been experiencing multiple delays and courier services are extremely overwhelmed with these delays too. We do apologise for the inconvenience that has been caused due to the delay you have experienced. We hope to see you shop with us again and thank you for your review. Kind Regards, Logs Online Team

“Delivery was on time but by a particularly unhelpful delivery man from Pallet Deliveries. If Logs On Line have no other deliverer I would not recommend them”

Helpful Report

Hi Neil, Thank you for your review. We're so sorry to hear that you hadn't received the best of service from one of our couriers drivers, we will be sure to pass this feedback on to the courier service. Kind Regards, Logs Online Team

“Not had my phone call yet”

Helpful Report

“The size of crate we ordered was Giant, however when this arrived it was very disappointing as I expected a third more than what was delivered for the price.”

Helpful Report

Hi Elizabeth, We're very sorry to hear that the size of your order was not what you had expected. We always make sure to provide the weight, volume and the dimensions of each product in the descriptions on our website. Once again, we are very sorry that you felt this way. Kind Regards, Logs Online Team

“the wood has arrived but 10 days late and with 3 delivery dates as they kept being pushed back”

Helpful Report

Hi Sebastien, We're so sorry to hear about your delivery being delayed. As we explained on each email, our supply chain is massively stretched due to panic buying causing these delays which are completely out of our hands. We are so sorry for the delays with your delivery and can only apologise or the inconvenience that had been caused. Kind Regards, Logs Online Team

“Logs on line have lovely kiln dried logs. They lose a couple of stars as delivery service poor and lied about delivery time.”

Helpful Report

Hi Terence, We're so pleased to hear you're happy with our product! We're very sorry to hear the courier service was delayed. All feedback is passed on so we will be sure to pass yours on to the courier service. Thank you for your review! Kind Regards, LogsOnline Team

Logs Online is rated 4.7 based on 1,838 reviews