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Logs Online Reviews

4.7 Rating 1,653 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

Logs Online 5 star review on 5th September 2022

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived without notice, emailed but got no reply ( initial delivery cancelled). Not sure how much heat logs emit, been burning for 2 weeks , room doesn’t seem as warm as previous logs.”

Dear Cathy,Thank you so much for taking the time to share your feedback about Logs Online. We truly appreciate your willingness to let us know about your experience, and we're sorry about the issues you encountered. We apologize for the inconvenience caused by the initial delivery being cancelled without notice. We understand the importance of communication and we will definitely work on improving our notifications to ensure a smoother and more convenient delivery process for our customers. Additionally, we apologize if you felt uncertain about the heat emission of our logs. We strive to provide high-quality products that meet our customers' expectations, and we're sorry if you found the heat output to be lower compared to previous logs. We would love to gain more insight into this matter and find ways to make your experience better. Cathy, we genuinely appreciate your feedback and would like to understand how we can improve. Please let us know if there's anything specific you would like us to address or any suggestions you may have. Your satisfaction is our top priority, and we're committed to making things right for you. Once again, thank you for your feedback and for being a valued customer. We look forward to hearing from you and taking necessary steps to enhance your experience with Logs Online. Best regards,

“Very expensive! I underestimated how many logs I would get for 40kg...not a lot! I won't be purchasing again. Good delivery though”

Dear Kristina,Thank you so much for taking the time to share your experience with Logs Online. We appreciate your feedback and apologize for the disappointment you encountered with the quantity of logs you received with the 40kg order. We understand that it fell short of your expectations, and we are truly sorry for any inconvenience caused. We are glad to hear that the delivery was satisfactory, and we want to assure you that we are committed to improving our services based on customer feedback. In order to make things better, we would love to hear more about how we can meet your expectations. Is there anything specific you feel would enhance the value of our products or services? Again, we apologize for any inconvenience this may have caused you and truly appreciate your valuable feedback. Your input is invaluable in helping us continually improve our offerings and ensure the best possible experience for our customers. Thank you for choosing Logs Online, and we look forward to hearing from you.

“The delivery was quick but the quality/size of the logs this time was poor. There were hardly any decent sized logs and most of the pallet was more like large sticks of kindling.”

“The logs are poor quality and not as good as previous logs”

“Despite selecting a delivery date and having email confirmation of my order, my logs arrived over a week and a half late and there was zero communication from logs online that my order was going to be late until the day it shipped (despite the shipping date being 5 days after the expected delivery date). When I contacted logs online for information about my order, I initially got no response and then was told they would need to find out and would let me know the next day. There was zero proactive communication from them at all.”

I want to extend my sincerest apologies for the experience you recently had with our service. I appreciate your patience and the time you took to share your concerns with us. I completely understand your frustration with the delayed delivery and the lack of proactive communication. This falls significantly short of the service standards we aim to provide. Rest assured that we take this feedback very seriously, and we are committed to making improvements to prevent similar issues from happening in the future.Thank you for your feedback. The logs you ordered were on pre-order with an estimated shipping week. We highlight in our delivery information that this in just an estimate and can take sometimes a bit longer

“usual good service hampered by limited choice of log in pallets”

“Ordered logs in June. Didn’t turn up when expected and we were not contacted. On contacting them I was told delivery would be the following week. We are still waiting for the delivery and it is now September.”

“I ordered Jumbo XL 1.8rm Crate Kiln Dried Birch Logs at a cost of £429.99 on the 17th July 23 estimated delivery 24th July. On the 19th July I had an e-mail saying the logs would be delivered the following week. The order did not come, after many on-line 'chats' and e-mails, until the 8th August. The hold up, apparently, was slow Customs clearance - these logs are, therefore, imported. I cannot order from this site again as I live in the countryside and have to be assured that when I order I will get my order within a week especially if bad weather is forecast. So Logs Online you do not have a happy customer and I will not be dealing with you again unless you can vastly improve your delivery times.”

“Logs seems to be very good but delivery very bad. Lost a day of work and they didn’t delivered on that day”

“Logs turned up quickly, labeled incorrectly as kindling but after explanation this was OK. Should have been 4kg only received 3.3kg still awaiting remaining items.”

“Disappointed this time. Have used Logs Online a few times in the past and have been very happy, but the quality of our last order was not great. Some mahoosive logs that are too big for our wood burner and a lot of scraps that are little more than kindling. Did report to customer services who replied to say they'd look into it - nothing further though. May look elsewhere next time”

Hi Andre, Thank you for your feedback. We are so sorry to hear this. After searching through your order email we have found that your reply ended up in our spam and can only apologise for this. If there is anything else you need please get in contact with us and we will be more than happy to help. We apologise for any inconvenience this may have caused you. Kind Regards, Logs Online Team

“Delivery date changed from what was originally agreed so I eventually took delivery 4 days later. Also not good value for money as the volume delivered was less than expected making this very expensive. In terms of cost would not order again”

“The logs have yet to arrive, not sure why I’ve been asked for a review!”

Hi Neil, We're sorry to see you have left us a negative review. We understand you have also emailed us and we have responded in regards to your order. We are hoping to resolve this matter for you asap. Kind Regards, LogsOnline Team

“The delivery experience was a real trial: a cantankerous delivery guy who was prepared to leave a 250Kg pallet on the pavement (preventing wheelchaired neighbours from passing) had I not insisted on his moving it onto the drive. The supplier's insistence on covering the pallet in plastic/cellophane is ludicrously environmentally unfriendly. The initial contact with the supplier was good - friendly and helpful lady on the end of the phone who organised delivery date, etc. But I am reverting to my usual supplier (he had Covid and could not make this delivery slot) as he is better value and delivers without the hassle of this experience.”

“Nice logs but the expected delivery date was missed twice. Had to engage them to pursue delivery and due to the disruption they put on me agreed to throw in some kindling. Delivery then arrived before the agreed date and without the free kindling.”

“Sadly the service at the moment is poor - the website advertises a delivery time frame that they can't meet and there is no communication to let you know that the order is delayed. You can select a delivery date when ordering but our crate arrived a week after we expected it by which time we had run out of wood. We understand that there are problems with all supply chains but perhaps be more honest on your website and at the very least tell your customers if the delivery is delayed.”

Steve, thanks for your feedback .These delivery problems were not nationwide and down to a few palletways depots that had not enough resources to deliver per their promise. During the Petrol crisis's everyone started buying firewood they didn't need and allots of other stuff got send through the pallet network that in some regions of the UK fell over and could not cope with the volume of pallets, we had no warning of this. Unfortunately some customers like yourself were delayed by this. We had not experienced a situation like it. Things are now a little more settled. In you case we will upgrade free of charge all your orders to premium next day delivery to ensure you get your logs as fast as possible.

“Logsonline were actually ok, the problem I have is with palletways, the transportation company they use. My logs arrived late and on top of that I had a whole corner of the bottom of the pallet empty of logs, they either fell out or someone helped themselves to a reasonable amount of my firewood. I’m gonna put the missing logs down to the transport company and would use logsonline again only if the change the transportation company.”

Louise, thanks for letting us know about this, we have the option to use another pallet delivery company and if you let us know when you order again we will dispatch with our alternative carrier. We will also bring this to attention of Palletways.

“Quick delivery, poor communication, Not what I ordered. Burns ok”

“The logs are great but I paid a fortune for the delivery but they left heavy boxes at my neighbours gate instead of mine. I couldn’t lift them and had to transfer them a few logs at a time to my property. Not happy about that and probably won’t use them again despite a good product.”

“We have a normal width driveway with the garage at the top, the truck driver initially refused to take the truck up the driveway and wanted to drop the logs curb-side claiming there is not enough width, only when I threatened to send it back he agreed and reversed up the driveway. The logs are fairly small, and very dry, probably fine for woodburner but burn too quickly in the open fireplace. Will not be ordering again.”

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Logs Online is rated 4.7 based on 1,653 reviews