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Logs Online Reviews

4.7 Rating 1,653 Reviews

94 %

of reviewers recommend Logs Online

Company Reviews

Product Reviews

4.7

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
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Logs Online 5 star review on 25th October 2023

Logs Online 5 star review on 16th October 2023

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 24th November 2022

Logs Online 5 star review on 1st November 2022

Logs Online 5 star review on 5th September 2022

44

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality birch logs. Easy to order.”

Dear Laurence,Thank you so much for your 5-star rating of Logs Online! We truly appreciate your support and taking the time to share your positive experience with us. Your feedback means a lot to our team. We are thrilled to hear that you found our birch logs to be of good quality and that ordering them was easy. Our main goal is to provide our customers with top-notch products and a seamless shopping experience. Your satisfaction is our utmost priority. Once again, thank you for choosing Logs Online and for your kind words. We look forward to serving you again in the future!

“Arrived when it was scheduled, burns beautifully and came in a useful crate which we will re-purpose.”

Dear Paul,Thank you so much for your fantastic 5-star rating of Logs Online! We sincerely appreciate your feedback and are thrilled to hear that you had such a positive experience with our products. We're glad to know that your order arrived as scheduled and that the logs burn beautifully, providing you with a cozy and warm atmosphere. Additionally, we're thrilled that the useful crate that came with your order will have further purposes in your home. Thank you once again for choosing Logs Online. We look forward to serving you in the future and providing you with the same excellent service and high-quality products that you've come to expect from us.

“I bought a Giant Crate Kiln Dried Ash Firewood Logs 500KG as advised by Sales. The crate was delivered very quickly next day by Mars-Jones. There were almost twice the number of logs I'd expected for the front log store, so this order turned out to be very good value for money. (The rest of the logs were stored at the back of the house.) These dried ash firewood logs are the easiest logs for burning I've ever had, and I've ordered more of them since.”

Thank you so much for taking the time to leave us a fantastic 5-star rating. We are thrilled to hear that you had a great experience with Logs Online and that our Giant Crate Kiln Dried Ash Firewood Logs exceeded your expectations. We are thrilled to hear that your order was delivered quickly by Mars-Jones, and that you received almost twice the number of logs you were expecting. We are pleased to know that you found our products to be of great value for money. We are grateful for your loyalty as a customer and appreciate that you have returned to order more of our dried ash firewood logs. Your satisfaction is very important to us, and we will continue to strive to provide you with the highest quality products. Thank you once again for choosing Logs Online and for your kind words. We look forward to serving you again in the future.

“Having completed several orders with them the quality and dryness of the various woods I have tried has been first class. Delivery is also quick.”

Dear Margaret,Thank you for your amazing 5-star rating of Logs Online! We truly appreciate your kind words and continued support as a loyal customer. We are thrilled to hear that you have completed several orders with us and have consistently experienced the first-class quality and dryness of the various woods you have tried. Our team takes great pride in ensuring that all our products meet the highest standards. It's also wonderful to know that our delivery service has been able to meet your expectations in terms of speed. We understand the importance of receiving your order promptly and strive to make the process as efficient as possible. Thank you once again for choosing Logs Online and for sharing your positive experience. We look forward to serving you again in the future!

“Does exactly what it should do. Quick efficient service”

Dear Graham,Thank you so much for your 4-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that our service was quick and efficient, just as it should be. Your satisfaction is our top priority, and we are committed to providing you with the best experience possible. Thank you again for your support, and please don't hesitate to reach out if there's anything else we can assist you with.

“What a great team to deal with, fantastic support and product.”

Dear John,Thank you so much for your outstanding 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with our team and our products. Your kind words about our support and products mean a lot to us. Thank you once again for choosing Logs Online. We look forward to serving you in the future!

“High quality logs delivered on time and left exactly where I requested”

Dear Andrew,Thank you so much for your 5-star rating of Logs Online! We sincerely appreciate your feedback and are thrilled to hear that you had a positive experience with us. We pride ourselves on delivering high-quality logs to our customers on time, and it's great to know that we met your expectations. We also make it a priority to ensure that the logs are left exactly where requested, so we're glad to hear that we got it right for you. Your satisfaction is our ultimate goal, and your kind words inspire us to keep providing the best service possible. Should you have any further needs in the future, please don't hesitate to reach out. Thank you once again for choosing Logs Online, and we look forward to serving you again soon!

“Good service delivered to where I wanted it”

Dear Nigel,Thank you so much for your outstanding 5-star rating of Logs Online! We truly value your feedback and we're thrilled to hear that we were able to provide you with a good service delivered to where you wanted it. We also want to take this opportunity to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we'll always strive to meet and exceed your expectations. Once again, thank you for choosing Logs Online. We look forward to serving you again soon!

“Good logs and prompt delivery”

Dear David,Thank you so much for giving Logs Online a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. "Good logs and prompt delivery" - Your kind words truly mean a lot to us. At Logs Online, we strive to provide our customers with high-quality logs and ensure they are delivered promptly. We are glad to know that we succeeded in meeting your expectations. Once again, thank you for choosing Logs Online. We look forward to serving you again in the future!

“Very happy, everything as promised. Great wood.”

Thank you so much for your exceptional 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you are very happy with our products. "Very happy, everything as promised. Great wood." Your satisfaction is our top priority, and we are pleased to have fulfilled our promises.We would also like to take this opportunity to express our gratitude for your loyalty as a customer. Your continued support means the world to us and drives us to keep delivering the highest quality wood. Thank you again for choosing Logs Online, and we look forward to serving you for many more years to come!

“Great prompt service. Logs are very good”

Thank you, Robin, for your outstanding 5-star rating of Logs Online! We are thrilled to hear that you had a positive experience with us. Your kind words about our great prompt service and the quality of our logs truly mean a lot to us. We appreciate your support and look forward to serving you again in the future.

“The best oak wood that I have ever bought over 10 years, with very competitive price and quick delivery. Will buy again and again. From Sean in Leatherhead.”

Dear Sung,Thank you so much for giving Logs Online a 5-star rating! We are thrilled to hear that you had such a positive experience with us. "The best oak wood that I have ever bought over 10 years, with very competitive price and quick delivery. Will buy again and again." Your kind words made our day! We pride ourselves on providing top-quality oak wood at a competitive price, and we strive to ensure that our customers receive their orders promptly. We are glad to hear that you were satisfied with the quality of our products, our pricing, and our delivery efficiency. We can't wait to serve you again in the future. If there is anything else we can assist you with, please feel free to reach out. Thank you for choosing Logs Online!

“Well packaged good looking logs, delivered as agreed”

“Excellent service and delivery wouldnt use anyone else for my logs.”

“good logs at a good price.... excellent delivery.”

“Kindling logs fine but delivery charge made them much more expensive than same wood bought on Amazon Prime”

“Reliable, always on time and above all, good product.”

Dear Kevin,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and support. "Reliable, always on time and above all, good product." Your loyalty as a customer means the world to us, and we are thrilled to hear that you have consistently had positive experiences with our services. We are committed to providing you and all our customers with the best products and timely deliveries. Thank you once again for your support and for choosing Logs Online. We look forward to serving you in the future!

“Fast delivery, nice, helpful delivery driver. Great logs that burn hot and for a decent time.”

Dear Claire,Thank you so much for your generous 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with our service. We're glad that the delivery was fast and that our delivery driver was helpful and kind. Our priority is to provide excellent customer service, and we're delighted that we met your expectations. Moreover, we're thrilled to know that the logs we provided burned hot and for a decent amount of time. We strive to offer high-quality products, and your satisfaction is always our top priority. Once again, thank you for choosing Logs Online and for taking the time to share your feedback. We look forward to serving you again in the future!

“Thanks for prompt and efficient service. And the logs are good steady slow burners. No sparks.”

Dear Maurice,Thank you so much for your fantastic 5-star rating of Logs Online! We genuinely appreciate your kind words and positive feedback. We are delighted that you were satisfied with our prompt and efficient service. Moreover, we are thrilled to hear that the logs we provided burned steadily and slowly without producing any sparks. Your satisfaction means the world to us, and we are glad that our products delivered as promised. Once again, thank you for choosing Logs Online, and we hope to serve you again in the future. If you have any further comments or inquiries, please don't hesitate to reach out.

“Great logs delivered on time.”

Dear Patrick,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your support and are thrilled to hear that you had a great experience with us. It's wonderful to know that our delivery was timely and that you are satisfied with the quality of our logs. We strive to provide the best products and service to our customers, and your positive feedback encourages us to keep up the good work. Thank you again for choosing Logs Online, and we hope to serve you again soon!

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Logs Online is rated 4.7 based on 1,653 reviews