Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,968 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 19th July 2026

Logs Online 5 star review on 14th May 2024

Julian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered, delivered (4th working day), stored and they burn well. 55 seconds.”

Helpful Report

“Delivery on time and bought to the door as requested. The staff on your customer service dept very helpful. Just need to try the product now but they look good”

Helpful Report

“Very happy with the delivery, notification from driver etc on delivery day.”

Helpful Report

“Excellent efficient service.”

Helpful Report

“Excellent quality, excellent service. Especially as, in my drug addled state, I incorrectly addressed 300kg of logs to a branch of Greggs in the next town on from us. Props to Mark@logsonline, he took it all in his stride and mended my mistake in munites!”

Helpful Report

“Great customer service from start to finish. Logs are great as well and burn perfectly. Would definitely recommend LogsOnline”

Helpful Report

“Everything went well threw ordering however delivery came late but Logs Online let me know that the situation with delivery had been sorted and the logs arrived and all's well”

Helpful Report

“Excellent service. You do need to spend a minimum of £100, to get free delivery, which I didn't understand when I put in my first order, making delivery rather expensive. I contacted company explaining that I did not understand delivery charges, they came back promptly and reduced charges for this first order as it was already on its way which was brilliant. Will use again ordering £100 at a time, logs arrive in boxes which is brilliant for me as I live in a town house, which opens directly on the street, no room for a normal log delivery”

Helpful Report

“Ordering and delivery great, logs ok but quick.burners Kindling not value”

Helpful Report

“Items arrived promptly. Will use Logs Online again.”

Helpful Report

“Just wonderful and all done with such care to work out delivery times. Thank you”

Helpful Report

“Bit of a hiccup with the delivery but apart from that all good.”

Helpful Report

“Really pleased with our order, which arrived on time, on a pallet ready to burn!”

Helpful Report

“Nice crate of logs delivered without incident. 2nd year of using Logs Online and will continue to use.”

Logs Online 5 star review on 1st October 2020

Helpful Report

“Generally good quality, delivered within a week. My batch of 'Ash' did contain a few rogue rotting silver birch logs! More expensive than local sources”

Helpful Report

“Efficient, responsive, good product”

Helpful Report

“The online chat was very helpful and suggested bags of logs due to our challenges with deliveries to the house. As discussed the delivery driver helped with unloading the logs and took the pallet away. Exactly what we wanted. Thank you Logs Online.”

Helpful Report

“Beautifully presented dry even shaped logs delighted with my order delivery man exceptional nice and positioned my logs where I requested without any issues !!”

Helpful Report

“Excellent service Logs arrived the following day faster than expected will def use again”

Helpful Report

“Speedy delivery”

Helpful Report

Logs Online is rated 4.7 based on 1,968 reviews