Logs Online Reviews

4.8 Rating 1,303 Reviews
95 %
of reviewers recommend Logs Online
Read Logs Online Reviews

About Logs Online:

We are a family run e-commerce business serving Ireland, UK and Spain with facilities and staff all countries. We believe in providing premium quality charcoal and kiln-dried firewood topped off with quality customer service. We guarantee the quality of our kiln dried firewood logs, LogLites, and BBQ charcoals as we want our customers to feel reassured when ordering online from our website, especially for the first time!

The logs we offer can be used in various applications, from the domestic log burner, fireplaces or fire pits to the live-fire cooking restaurants and commercial log fired pizza ovens. We offer our customers a variety of wood species to choose from, we offer kiln dried Ash, Oak, and Birch. Our standard free delivery service is from Monday to Friday between 9 am – 5 pm

The company philosophy is all about offering excellent customer service be it over the phone, via our online chat or email communication. Please feel free to pick up the phone if there is something you are not sure about. We have a 24hour customer chat helpline that will ensure you’re able to speak to someone at any time of the day.

We are so confident about the quality of our products we are offering a Money Back Guarantee on all our kiln dried logs, kindling, and LogLites.

Visit Website

Phone:

0330 097 4302

Email:

sales@logsonline.co.uk

Location:

Unit 6 & 7 Aviation Park Flint Road, Saltney Ferry

Excellent service and communications throughout. I will be using them again.
Helpful Report
way too much soft wood mixed in the pizza wood package. Pizza wood needs to be hardwood. soft wood burns too cool and sooty. Disappointed
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Hi Raymond, We're so sorry to hear this. We seem to have had a bad batch from our supplier. We have now had this resolved and have re sent you kindling to rectify this. Kind Regards, Logs Online Team
Very happy with log delivery
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Hi Jayne, Thanks so much for your kind review. Enjoy! Logs Online Team
Cannot really give a good review as still waiting for delivery after waiting about a fortnight!
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Good service and reasonable goods in good condition
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Hi Alan, Thank you so much for your kind review. Enjoy! Logs Online Team
First time i had used them. Would definitely use again, when i had a query i used the live chat on their website and they where helpful and provided everything i needed, plus the logs where not expensive, keep up the good work! :)
Helpful Report
Hi Colin, Thanks so much for your kind review, we really do appreciate it. We're so glad to hear you're pleased with our service and products, this makes us happy :) Enjoy!! Logs Online Team
Professional company, reasonable prices, fast delivery. Never had issues with this company. highly recommended !!
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Hi Kevin, Thank you so much for your kind review, we really appreciate it. Enjoy! Logs Online Team
Excellent -delighted by the service provided - faultless!
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Hi Joyce, Thank you so much for your kind review. Enjoy! Logs Online Team
Very fast efficient service
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Hi Elizabeth, Thank you so much for your kind review, we appreciate it. Enjoy! Logs Online Team
Great product and a good price
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Hi Suzie, Thanks so much for your kind review, it means a lot to us. Enjoy! Logs Online Team
Logs arrived on time but the pallet was slightly damaged and some of the logs were missing.I contacted Logsonline straight away and Amy sorted the problem out by sending an extra box of logs the next day to make up the shortfall you can’t ask for better service than that.
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Hi Paul, Thank you so much for your lovely review, we really do appreciate it! We're so pleased to hear that your issue was sorted so you can now enjoy our products! :) Thanks again! Logs Online Team
Brilliant service Lovely logs I wont be buying from anyone else
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Hi! Thanks so much for your lovely review. We're so pleased to hear you're happy with our service and we hope you enjoy our products as much as we do! Kind Regards, Logs Online Team
Absolutely bang on time and quality!
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Hi David, Thank you so much for your kind review, we really do appreciate it! Enjoy!! Logs Online Team
Great service,quick delivery.quality Ash logs will use again
Logs Online 5 star review on 18th July 2022
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Hi, Thank you so much for your kind review and the pic of Ash Logs, looks great! Enjoy!! Logs Online Team
Quick efficient service with delivery persons very helpful and friendly
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Hi Carol, Thank you so much for your kind review, we really do appreciate it! We're so pleased to hear that you are happy with our service. Enjoy! Logs Online Team
Excellent customer service and a good product. The delivery was on time and the driver was friendly, putting the pallet exactly where we wanted it.
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Hi Chris, Thank you so much for your positive review, we really do appreciate it! We're so happy to hear you are pleased with our product and service, this makes us so happy! Enjoy! Logs Online Team
Excellent quality every time!
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Hi Harry, Thank you for your kind review. We're so happy to hear you're pleased with the quality of our products! Enjoy!! Logs Online Team
The logs have yet to arrive, not sure why I’ve been asked for a review!
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Hi Neil, We're sorry to see you have left us a negative review. We understand you have also emailed us and we have responded in regards to your order. We are hoping to resolve this matter for you asap. Kind Regards, LogsOnline Team
Delivered on time and politely
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Hi David, Thank you so much for your kind review. We hope you enjoy our products! Kind Regards, Logs Online Team
Great service and very helpful delivery driver.
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Hi Caroline, Thank you so much for this wonderful review, we really do appreciate it! Enjoy! Logs Online Team
Logs Online is rated 4.8 based on 1,303 reviews