Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Friendly and helpful delivery. Office response ditto. Quality of product excellent”

Helpful Report

Hi David, Thanks so much for your lovely review! Enjoy!! Logs Online Team

“I placed an order for a pallet of grit from Log Online and quickly received a confirmation email. 2 days before the expected delivery date I hadn't received an update so contacted Log Online for an update and quickly received a response from Customer Service that the order would be delivered on time as expected. On the day of delivery, I was contacted by the pallet delivery company and everything went very smoothly. Overall, very happy with Log Online and will definitely use them again.”

Helpful Report

Hi Andrew, Thank you so much for your kind review, we really appreciate it :) We're so pleased to hear you're happy with our products and the service you received. Enjoy!! Logs Online Team

“Have not yet received my logs. Ordered two weeks ago. No email to follow up when they would be delivered.”

Helpful Report

“All worked well - order was slightly delayed due to local bad weather. Easy to re-arrange. Then delivered on time.”

Helpful Report

Hi John, Thank you for your review, we appreciate it. We're very sorry in regards to your delay due to the current strikes and busy period - but we're so glad to hear you now have your order and all worked out well! Enjoy! Logs Online Team

“You as a company great good service. When it goes to DHL to deliver it has been a nightmare. 2 weeks later and am still waiting. Logs on line pls change delivery company. I wouldn't order from you if I have this hassle. I am a pensioner and only have my log burner downstairs.”

Helpful Report

Hi Trudy, Thank you for your review. We are so sorry to hear about your delay. Due to the busy period leading up to Christmas and strikes, we have unfortunately been experiencing multiple delays and courier services are extremely overwhelmed with these delays too. We do apologise for the inconvenience that has been caused due to the delay you have experienced. We hope to see you shop with us again and thank you for your review. Kind Regards, Logs Online Team

“High quality kiln dried logs that don't burn as quickly as others I have bought. Delivery prompt too.”

Helpful Report

Hi Graeme, Thank you for your review. We're so pleased to hear this :) Enjoy! Logs Online Team

“Brilliant service and delivery”

Helpful Report

Hi Margaret, Thank you for your review :) We hope you enjoy our products! Kind Regards, Logs Online Team

“Really great quality, always responsive and reliable.”

Helpful Report

Hi, Thank you for your kind review :) Enjoy! Logs Online Team

“I have not had logs from anywhere else for a few years now so that shows I am happy with LogsOnline. The website is very clear, so it is easy to order. I love that you can choose your delivery date and this always works well. Size is good and quality of logs is excellent. The price has risen this time but I think that is the same everywhere.”

Helpful Report

Hi Brenda, Thank you so much for your review. We are so pleased to hear this :) Thank you for being such a loyal customer, this makes us happy. Enjoy! Logs Online Team

“I am really happy with Logs Online - The logs, kindling and firestarters are all excellent and were delivered on time and very quickly! I am a very happy customer :)”

Helpful Report

Hi Robin, Thank you so much for your kind review. We're so glad to hear that you're happy with our products and service, this makes us happy :) Enjoy! Logs Online

“speedy delivery, good quality wood, happy to use again”

Helpful Report

Hi Jan, Thank you for your kind review. Enjoy! Logs Online Team

“Excellent service, absolutely no complaints. J harris. London W4”

Helpful Report

Hi Jonathan, Thanks so much for your kind review. We really do appreciate it :) Enjoy! Logs Online

“Excellent wood and service and delivery. Highly recommend them”

Helpful Report

Hi Susan, Thank you for your lovely review. We're so pleased to hear that you are are happy with our products and the service you received from us and your delivery, this makes us happy :) Enjoy! Logs Online Team

“top quality logs and fire lighters, prompt delivery and great customer service. Well done”

Helpful Report

Hi Linda, Thanks so much for your kind review :) Enjoy! Logs Online Team

“Sadly the logs we ordered were delivered a week later than we requested. They were for a display and missed the deadline so this wasn't good service.”

Helpful Report

Hi Pamela, We're very sorry to hear that there was a delay with your order. We always try our best to get all of our customers orders out on time so we are very sorry to hear yours had been delayed. Due to the current circumstance with the Royal Mail strikes and the weather we are unfortunately experiencing a lot of delays and can only apologise for this. Once again, we are very sorry to hear that your order did not arrive on time and the inconvenience this may have caused. Kind Regards, Logs Online Team

“Great customer service as always.”

Helpful Report

Hi Andrew, Thank you so much for your kind review. Enjoy! Logs Online Team

“Really good quality wood that burns well. Thoroughly recommend!”

Helpful Report

Hi Stephanie, Thanks so much for your review. We're so glad to hear you're happy with our wood :) Enjoy! Logs Online Team

“Excellent service and wood.”

Helpful Report

Hi Alan, Thanks so much for your kind review. Enjoy! Logs Online Team

“Great price and service from Logs Online. Will definitely use them again. Thank you!”

Helpful Report

Hi Andrea, Thanks for your review. We're so pleased to hear that you're happy with our products and service, this makes us happy :) Enjoy!! Logs Online Team

“Logs Online are a great supplier. Lovely quality logs and a reasonable price.”

Helpful Report

Hi Andrea, Thank you for your kind review, we really appreciate it :) Enjoy! Logs Online Team

Logs Online is rated 4.7 based on 1,945 reviews