Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“We are very impressed with the quality of the logs, they seem to burn much longer than our last supplier.”

Helpful Report

Hi Yvonne, Thanks so much for your kind review, we really do appreciate it. We're so glad to hear you're happy with our logs :) Enjoy! Logs Online Team

“The size of crate we ordered was Giant, however when this arrived it was very disappointing as I expected a third more than what was delivered for the price.”

Helpful Report

Hi Elizabeth, We're very sorry to hear that the size of your order was not what you had expected. We always make sure to provide the weight, volume and the dimensions of each product in the descriptions on our website. Once again, we are very sorry that you felt this way. Kind Regards, Logs Online Team

“Very good service delivery was excellent and the wood looks good”

Helpful Report

Hi Denise, Thank you for your kind review, we really appreciate it. We hope you enjoy our logs as much as we do! :) Logs Online Team

“A very prompt service from start to delivery of logs and the logs are a good quality logs.”

Helpful Report

Hi Ian, Thank you for your review. We're so pleased to hear that you are happy with our service, this makes us happy :) Enjoy your logs! Logs Online Team

“First time ordering for us 👍”

Helpful Report

Hi Jenny, Great to see the thumbs up! :D Enjoy! Logs Online Team

“Very good service. Extremely helpful driver who managed to deliver the logs into my garage. Kiln dried logs are excellent burners”

Helpful Report

Hi Maureen, Thank you for your kind review. We're so glad to hear that you are happy with the service you had received and our products too :) Enjoy! Logs Online Team

“It’s a real plus to be able to choose your delivery date … great service and the logs were stacked neatly in the garage. The logs are very good quality and burn beautifully in the log burner.”

Helpful Report

Hi Deborah, Thank you for your kind review, we really do appreciate it :) We hope you enjoy our products. Enjoy!! Logs Online Team

“Excellent, efficient service.”

Helpful Report

Hi Christina, Thank you for your kind review. Enjoy! Logs Online Team

“Excellent kiln-dried logs. Arrived when expected. But pallett broke when transferring load from lorry to forklift necessitating me and my wife having”

Helpful Report

Hi, Thank you for your review, we appreciate it. We're very sorry to hear that the pallet broke when transferring the load from the lorry to the forklift, we do apologise about this. We hope you enjoy your logs :) Logs Online Team

“Very good logs - I bought the kiln dried oak”

Helpful Report

Hi, Thanks for your kind review :) Enjoy! Logs Online Team

“Not good. After 3 weeks I learn that they have lost my pallet of logs.”

Helpful Report

“Ist class service. Ordered on line and via phone on another occasion and both times impeccable service.”

Helpful Report

Hi David, Thank you for your fab review! We hope you enjoy our products :) Kind Regards, Logs Online Team

“Excellent service, prompt delivery, good logs, what more needs to be said?”

Helpful Report

Hi Ian, Thanks so much for your kind review. Enjoy!! :) Logs Online Team

“Quick and efficient delivery ,the logs a size easy to move and stack.nice heat off them was well.”

Helpful Report

Hi Barbara, Thank you so much for your review. Enjoy! Logs Online Team

“Great logs and service at a resonable price. I would go anywhere else now as so easy and the logs are high quality. dry hardwood so burn easily, hot and clean.”

Helpful Report

Hi Geoff, Thank you so much for your kind review, we really do appreciate it. We're so pleased to hear that you're happy with our service and products, this makes us happy :) Enjoy! Logs Online Team

“Awful. I paid £15 for a specific day delivery, which they failed to do. They then agreed via email with me an alternative day, and failed to do that to, by delivering on another date and leaving it blocking my drive whilst I was away, out in the rain. They also choose not to reply to an email I sent - even when I told them I’d received a consignment notification telling me of the delivery on the wrong date (when I was away) asking for them with 24+ hours notice to resolve. They also then choose not to reply to my email asking them how they can help rectify the situation and are now ignoring me and the errors they’ve made. In short, they use a third party delivery company and they have no control over delivery. They also don’t appear to value the customer at all - silence being their answer to a problem. I’d recommend not using them.”

Helpful Report

Chris sorry it would seem your email. We refunded you the £15 as you didn't get them on the date requested. We are sorry that our carrier didn't deliver on the instructed date you give. The logs were not left blocking your drive but to the left of your car next to all the footballs.

“I’ve just received my second order of logs from Logs Online. The service is super-efficient. The logs are an ideal length, with a mix of width, and burn beautifully. I expect to place another order before too long.”

Helpful Report

Hi, Thank you so much for your kind review, we really appreciate it. We're so glad to hear that you're happy with our products :) Enjoy! Logs Online Team

“Delivery delayed but product excellent (the pallet burns well too).”

Helpful Report

Hi Alastair, We're very sorry to hear about the delay you had with your delivery and any inconvenience this may have caused for you. We try our best to get all of our deliveries out on time so are very sorry you had experienced a delay. However, we are pleased to hear that you're happy with our product :) Enjoy! Logs Online Team

“Good logs”

Helpful Report

Hi Nicola, Thank you for your review. Enjoy! Logs Online Team

“The web site is easy to navigate, the order process was simple, had to wait longer than I had wanted to but the product is good, the price was sensible although it would have been nice to see it £1 per kg cheaper.”

Helpful Report

Hi Brian, Thank you for your kind review, we appreciate it :) Enjoy! Logs Online Team

Logs Online is rated 4.7 based on 1,945 reviews