Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service, which is why I have used Logs Online for a few years now. There was a minor hiccup at the order stage as netted logs weren't available, but it was quickly resolved.”

Helpful Report

Hi John, Thank you for your review, we really appreciate it. We're very sorry to hear you had experienced an issue with your order but pleased to hear that this was all resolved for you. We hope you enjoy using our products and thank you for shopping with Logs Online. Kind Regards, Logs Online Team

“reliable and efficient from order to delivery”

Helpful Report

Hi, Thanks so much for your review! We are so pleased to hear this :) Enjoy! Logs Online Team

“As always, great quality and consistent sized logs arrived on time and promised by a lovely delivery guy”

Helpful Report

Hi Sarah, Thank you so much for your kind review, we really do appreciate it :) We are so glad to hear that you're happy with our product, this makes us happy! Enjoy!! Logs Online Team

“Very pleased with the logs. Excellent service and very helpful delivery driver. Went out of his way to help us get the logs safely under cover. Logs burn well and I will be back for more!”

Helpful Report

Hi Judith, Thank you so much for your kind review. We're so pleased to hear that you're happy with our service and product :) Enjoy! Logs Online Team

“First time using Logsonline. Ordered 4 bags and on the day of arrival received a letter saying the product was out of stock. Received an email offering 2 different options and was delivered the next day by a super helpful person - they had an issue and resolved it very, very well. Would be 5 stars other than the issue was raised on the day it was supposed to be delivered, should have been sooner. I will recommend and use them again purely for customer service. Smelly stuff always happens and it is how it is resolved that is important.”

Helpful Report

Hi Craig, Thank you for your review. We're sorry to hear you had a bit of an issue with the stock of the product that you ordered but so pleased to hear that this was sorted for you. We hope you enjoy our product :) Kind Regards, Logs Online

“Great service, very quick delivery and quality logs.”

Helpful Report

Hi Jeff, Thank you for your kind review. We hope you enjoy our product :) Logs Online Team

“Delivered promptly and considerately. Rather expensive though.”

Helpful Report

Hi Colin, Thank you for your review. We understand our prices have risen and we do apologise for any inconvenience that this causes. When our suppliers raise their prices we also have to raise ours. We hope you enjoy our product and thank you again for your review. Kind Regards, Logs Online Team

“I found that Logs online provided a very professional and speedy service!”

Helpful Report

Hi Linda, Thank you so much for your kind review, we are so pleased to hear this. Thank you for your custom :) Enjoy! Logs Online Team

“Easy to order, very quickly delivered, burn well.”

Helpful Report

Hi, Thanks so much for your review, we appreciate it! Enjoy!! Logs Online Team

“I purchased the jumbo crate of kiln-dried Ash logs. These were delivered on the day delivery was requested, on time well wrapped to protect them from the very heavy rain. This is the second time I have used Logs Online and would recommend their products and service.”

Helpful Report

Hi Jason, Thanks so much for your lovely review. We're so glad to hear this and thank you for choosing us :) Enjoy! Logs Online Team

“Extremely easy to order, and delivery was prompt. The logs are good quality and burn well. Very satisfied.”

Helpful Report

Hi Robert, Thank you so much for your kind review, we really appreciate it. Enjoy! Logs Online Team

“Great logs at a good price !”

Helpful Report

Hi, Thanks so much for your kind review. Enjoy! Logs Online Team

“Quality logs and a good effort to find delivery with an error on address!”

Helpful Report

Hi Alan, Thank you for your kind review. Enjoy! Logs Online Team

“Great supplier. Could be easier to find tracking.”

Helpful Report

“Amazing from start to finish the ash logs have a great burn time and the heat is amazing, a special thanks to Amy, no Oak logs in stock so sent us Ash instead for the same price. Keep up the good work.”

Helpful Report

Hi David, Thank you so much for your kind review, we appreciate it. We will be sure to pass this on to Amy, thanks again! :) Enjoy! Logs Online Team

“Got order really quickly and the person who brought them helped my husband into the house with a very heavy load. Many thanks for that.”

Helpful Report

Hi Barbara, Thank you for your kind review. We're so pleased to hear this and the help you received from the courier service, this makes us happy :) Enjoy! Logs Online Team

“Excellent and cost efficient service... would recommend!”

Helpful Report

Hi, Thank you so much for your kind review, we really appreciate it. Enjoy! Logs Online Team

“Delivery date changed from what was originally agreed so I eventually took delivery 4 days later. Also not good value for money as the volume delivered was less than expected making this very expensive. In terms of cost would not order again”

Helpful Report

“Bit of a rigmarole to get my order processed then got calls from freight folks and then from delivery man having to do call backs and voice mails for a product which surged enormously in price since my first order in 2020 at 400 E now about 700e with a belated but welcome discount in the form of s credit note The Fergal Murtagh piece was very polite which is appreciated at this end. Regards Brian”

Helpful Report

“I left my latest order somewhat late and when we were advised there was a delay in restocking I thought I might run out over Christmas. I needn't have worried. The team promised they would try to ensure the regular courier would deliver my revised order on the Friday before Christmas (2 days later). As a backup, they also arranged a small quantity of logs to be delivered via DPD on the same day, just in case. Both deliveries took place and a chilly Christmas averted. Great to feel valued as a customer and to find people who genuinely care.”

Helpful Report

Hi Alan, Thank you so much for your wonderful review. We are so pleased to hear this. Making sure that our customers are happy is our number 1 priority :) Enjoy! Logs Online Team

Logs Online is rated 4.7 based on 1,945 reviews