Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Great pallet of boxed logs delivered, but fine lighters were damp, no use.”

Helpful Report

“Arrived when they said they would. Lovely dry logs that burn well”

Helpful Report

Hi Diana, Thank you so much for your review. Enjoy! Logs Online Team

“Always pleased with Logs Online. Delivery was much better this time using DPD.”

Helpful Report

Hi Laura, Thank you for your kind review. We hope you enjoy using our products :) Logs Online Team

“Logs arrived when indicated, operative unloaded pallet in spot asked for. Logs have burnt well so far. Pleased.”

Helpful Report

Hi John, Thanks so much for you kind review, we really appreciate it. Enjoy! Logs Online Team

“Delivery was on time but by a particularly unhelpful delivery man from Pallet Deliveries. If Logs On Line have no other deliverer I would not recommend them”

Helpful Report

Hi Neil, Thank you for your review. We're so sorry to hear that you hadn't received the best of service from one of our couriers drivers, we will be sure to pass this feedback on to the courier service. Kind Regards, Logs Online Team

“Really happy with my order, but it’d be helpful if your delivery partner bought the heavy deliveries into the house.”

Helpful Report

Hi Tabitha, Thank you for your review, we really appreciate it. The drivers only have a 15 minute time frame per delivery to be able to get through all of their deliveries on that day so doing so would take a lot more time unfortunately. We're so pleased to hear that you are happy with your order :) Enjoy! Logs Online

“Not had my phone call yet”

Helpful Report

“Great service and logs, burn well and produce lots of heat. Will be buying more.”

Logs Online 5 star review on 24th November 2022

Helpful Report

“The logs were delivered on time and the driver got them right to my door despite a narrow drive. The quality I of the logs is good and they light so much better than other logs from small suppliers. I’m very happy.”

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“Great service and product”

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“Fantastic logs, the best we've had from anywhere, absolutely bone dry, burn perfectly. Just a shame that the courier company delivered the pallets flush to a wall side on - making it impossible to get the logs out! Had to unstack and re-stack the whole delivery which took all afternoon!”

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“Great service”

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Hi Gerald, Thank you so much for your review :) Kind Regards, Logs Online Team

“Super helpful, great communication, helpful delivery drivers. Would recommend :)”

Helpful Report

Hi Lindsay, Thank you for such a kind review, we appreciate it :) Enjoy! Logs Online Team

“Delivered quickly and on time. Thank you. This was our first time ordering logs for our new wood burner. We ordered oak and larch boxes, but being novices with wood we had difficulty determining which was which. A label on the boxes would have been useful. We will order again - please help us out!”

Helpful Report

Hi Margaret, Thank you for your review. We're very sorry to hear you received boxes of our kiln dried wood that hadn't been labelled to say which was which. We usually hand write on the box to let customers know which wood is in each box so we are very sorry to hear you hadn't received this. We hope you enjoy our products :) Kind Regards, Logs Online Team

“I ordered some logs for my pizza oven, the logs arrived promptly as described. The website is easy to use and prices are very competitive for the amount I ordered.”

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Hi Brian, Thank you so much for your kind review, we really appreciate it :) Enjoy! Logs Online Team

“great product good value”

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Hi John, Thanks for your review :) Enjoy! Logs Online Team

“Good service as usual. Very helpful and friendly delivery.”

Helpful Report

Hi Susan, Thank you for your kind review. We're so glad to hear you're happy with our service :) Kind Regards, Logs Online Team

“Excellent product, well packaged for transportation. Good email communication. Delivery with Palletway arrived on the arranged date/ time. Will use this company again.”

Helpful Report

Hi Jessica, Thank you so much for your review. We're so pleased to hear you're happy with our product and service :) Enjoy! Logs Online Team

“Very pleased with service,delivery was on time.would recommend them!”

Helpful Report

Hi Giacomo, Thank you for your kind review, we appreciate it :) Enjoy! Logs Online Team

“Great quality wood which burns well in my stove. Delivered on time by a helpful driver. Will order again.”

Helpful Report

Hi Duncan, Thanks so much for your kind review. We're so pleased to hear that you're enjoying our logs :) Logs Online Team

Logs Online is rated 4.7 based on 1,945 reviews