Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,912 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Good quality logs which are well packed. Could do without the pallet though but will certainly use again”

Helpful Report

Hi Carol, Thank you for your kind review, we really appreciate it. We're so glad to hear that you're happy with our logs :) Enjoy! Logs Online Team

“Prompt and efficient delivery. Cannot comment on the logs as haven't burned any yet.”

Helpful Report

Hi Christine, Thanks so much for your kind review. Enjoy!! Logs Online Team

“Good product helpful delivery driver, but logs ordered for delivery on the 16th but arrived on the 8th which wasn't very convenient.”

Helpful Report

Hi Peter, Thanks so much for your kind review, we appreciate it. I'm so sorry to hear that your delivery wasn't delivered on the day you had chosen. This must've gotten mixed up when processing your order, we're very sorry about this. We hope you enjoy our products! Kind Regards, Logs Online Team

“Love this fire pit, beautiful quality and very large. Luckily have our own wood. Excellent customer service”

Helpful Report

Hi Jacqueline, Thanks so much for your kind review and amazing picture! We really do appreciate it. We're so glad to hear that you are pleased with the quality of our product :) Enjoy!! Logs Online Team

“Great service and really helpful team, will definitely be using again when more logs are needed.”

Helpful Report

Hi Sharon, Thank you so much for your lovely review, we appreciate it :) We're so glad to hear that you're happy with our service. Enjoy! Logs Online Team

“Excellent quality and easy delivery. Highly recommend.”

Helpful Report

Hi Daniel, Thanks so much for your kind review. Enjoy! Logs Online Team

“Very good delivery was a couple of days after order. Delivery driver was excellent put the pallet exactly where I need it. Would have given five stars except I received no email/text information on the delivery.”

Helpful Report

Hi Laurence, Thanks so much for your kind review, we really do appreciate it. We're so pleased to hear that you're happy with the service of the delivery driver, we'll be sure to pass this on! Kind Regards, Logs Online Team

“Excellent service. Logs delivered on time and quality as promised - kiln dried and sized right for a log burner.”

Helpful Report

Hi, Thank you so much for your kind review, we really appreciate it. We're so pleased to hear that you're happy with our product and service :) Enjoy! Logs Online Team

“Great service and best price on the Internet when we bought from them.”

Helpful Report

Hi, Thanks so much for this lovely review. We're so pleased to hear that you are happy with our service :) Enjoy!! Logs Online Team

“Easy to order, excellent delivery system. Looking forward to trying out the Briquettes.”

Helpful Report

Hi David, Thanks so much for your kind review :) We're so glad to hear that you're pleased with our services. Enjoy!! Logs Online Team

“Excellent service. Prompt delivery. The logs are very good quality too.”

Helpful Report

Hi Mark, Thank you so much for your kind review, we appreciate it. Enjoy! Logs Online Team

“Great quality logs and are very dry. The Palletways driver was a bit of a jobs worth by only delivering to the kerb when previously they have been happy to deliver straight into the garage.”

Helpful Report

Hi Alan, Thanks so much for your review, we're so glad to hear you're happy with our logs :) We're so sorry to hear you were not happy with the courier service, we will be sure to pass this feedback on for you. Kind Regards, Logs Online Team

“Excellent service. We bought a fire pit for The Island in Oxfordshire Airbnb, we ordered logs pack too. Very efficient & will use again 😍”

Logs Online 5 star review on 5th September 2022

Helpful Report

Hi Adele, Thanks so much for your kind review and great picture, we really appreciate it! :) We're so pleased to hear that you're happy with our products. Enjoy!! Logs Online Team

“Didn’t receive my solo stove grill bundle, which was purchased as a gift. Phoned logs online- they apologised and said they would send another one out-I didn’t receive that one either. I asked for a refund which was processed immediately. But all very disappointing. (Neither of the stoves ever turned up- so goodness knows where they were delivered to!)”

Helpful Report

Hi Ruth, We are so sorry to hear this. As you mentioned you had a BBQ that weekend and we tried our very best to get it to you however, it looked like it was going to arrive that following week due to delays. You called Monday and requested a refund as you have already mentioned and we processed it immediately. Once again, we are so sorry for the delay with delivery and can only apologise. Kind Regards, Logs Online Team

“Service was excellent delivery on the following day. Super company”

Helpful Report

Hi Bill, Thanks so much for your lovely review, we really do appreciate it :) Enjoy!! Logs Online Team

“Excellent service and best price for logs and delivery.”

Helpful Report

Hi, Thanks so much for your kind review, we appreciate it. Enjoy! Logs Online Team

“Absolutely happy with the logs. Not quite so happy with the delivery as I had requested a phone call when they got here so the logs could be put in my garage which is separate from my property. There was no phone call just a message to say the logs had been delivered on a pallet to my front door. I am 77 years old and I then had to get them from my front door to my garage about 200 yards away. I couldn't even lift a 20kg box of logs.”

Helpful Report

Hi Cheri, We're so pleased to hear that you're happy with the logs :) We are so sorry to hear this. We certainly requested for the driver to call you prior to delivery so are so sorry that you were not contacted. I will be sure to pass your feedback onto the courier service we use. Kind Regards, Logs Online Team

“Will be using again in the future so very happy”

Helpful Report

Hi Stephen, Thank you so much for your kind review. Enjoy! Logs Online Team

“Efficient and 'professional' service, both with the order and delivery.”

Helpful Report

Hi, Thanks so much for your lovely review. Enjoy! Logs Online Team

“Logs arrived on day we had ask for and was kept well informed when they would be delivered.Was very pleased with quality of the logs and they were well packed into crate.Will definitely order again and would recommend to anyone else.”

Logs Online 5 star review on 28th August 2022

Helpful Report

Hi, Thank you so much for your lovely review, we really do appreciate it. We're so glad to hear you're happy with our logs and service :) Thanks so much for the picture too, looking great! Enjoy!! Logs Online Team

Logs Online is rated 4.7 based on 1,912 reviews