Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Friendly service and delivery on time. The pallet was positioned carefully in the position we requested.”

Helpful Report

Hi Chris, Thanks so much for your kind review. Enjoy! :) Logs Online Team

“After a box arrived, opened and half empty I contacted customer service with photos. They asked me to weigh a 30kg box of fire wood, and since I didn’t have a commercial scale at home (surprise surprise), I told them that would not be possible. They contacted me after a week or so and actually sent me a full box to compensate fir the half empty one. Although it took a while and a negative review to get there, they have listened and solved the problem. This was the first time I had any problems with delivery and I am pleased that we were able to come to a resolution even if it took some time”

Helpful Report

“Good quality birch logs, well packaged.”

Helpful Report

Hi, Thank you so much for your review. We're so glad to hear that you're happy with our logs :) Enjoy! Logs Online Team

“Great, fast service!”

Helpful Report

Hi, Thank you for your kind review, we appreciate it :) Enjoy! Logs Online Team

“Easy to order. Delivery was a date we chose and logs arrived on a pallet all wrapped up. Will definitely uses this company again”

Helpful Report

Hi Leigh, Thank you so much for your kind review. We're so pleased to hear that you're happy with our logs :) Enjoy! Logs Online Team

“Delivered on time. Good quality wood. Very happy”

Helpful Report

Hi Wendy, Thank you for your review, we really appreciate it. Enjoy! Logs Online Team

“Logs are great but had to wait a long time after ordering logs before they were delivered.”

Helpful Report

Hi Frank, Thank you for your kind review. We're very sorry to hear you had to wait a while for your delivery - due to delays and pre orders we have had a bit of a backlog, we're very sorry about this. We hope you enjoy our products! Kind Regards, Logs Online Team

“Lovely wood pellets, the nice light coloured ones which are the 'best' Packed nicely in unbranded clear packaging. Great for own branding!”

Helpful Report

Hi Becky, Thank you so much for your lovely review, we really appreciate it. Enjoy! Logs Online Team

“Unlike a lot of companies Logs Online had wood in stock. Delivery was very quick. I’d order from them again because the process was quick and easy.”

Helpful Report

Hi Jay, Thanks so much for your kind review. Enjoy!! Logs Online Team

“great service, delivery as planned and sweet smelling ash that burns great and fills my home with warmth”

Helpful Report

Hi Andy, Thank you so much for your kind review. We're so pleased to hear that you are happy with our service and logs :) Enjoy! Logs Online Team

“Ordered logs online easy to do. Ordered too much kindling, but called in and received a refund immediately great service. Arrived on time and crate put just where I wanted it.”

Helpful Report

Hi Kevin, Thank you so much for your kind review, we really do appreciate it. We're so glad to hear that you are pleased with our service :) Enjoy! Logs Online Team

“Unfortunately my order was delayed with no communication but once that was all sorted the delivery guy was amazing as he found it difficult to park the crate on my drive but got there in the end. The wood has burnt great so great quality. Would order again without a doubt”

Helpful Report

Hi Alison, We're so sorry to hear that your order was delayed and that you were not notified. We have been extremely busy trying to get through the delays we have been experiencing and trying our best to notify all customers, we are very sorry that you were not. We are so glad to hear that you are happy with our logs and that the delivery driver was helpful too, we'll be sure to pass this on. Enjoy! Logs Online Team

“Great product and delivery. Value fir money and will use again.”

Helpful Report

Hi Eileen, Thanks for your kind review :) Enjoy!! Logs Online Team

“I have the kiln dried Ash logs and they are the best burning, nicest smelling logs I’ve ever bought. Great service and will reorder. We love them.”

Helpful Report

Hi Paul, Thanks so much for your fab review, we appreciate it. Enjoy!! Logs Online Team

“Great logs and arrived quickly”

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Hi Tabitha, Thank you for your lovely review. Enjoy! Logs Online Team

“Pleased with purchase”

Helpful Report

“Got what I ordered - kiln dried birch, no others mixed in. The sacks they were delivered in are handy to keep.”

Helpful Report

Hi Stefan, Thank you for your kind review. Enjoy!! Logs Online Team

“After initial hiccup everything went smoothly and logs delivered straight to door”

Helpful Report

Hi Kenneth, Thank you for your lovely review. We're sorry to hear there was a bit of a hiccup with us but glad to hear it's all been sorted. Enjoy! Logs Online Team

“Great service. The logs 🪵 came a day earlier than we were told it was going to be. Great considering the quick change in weather ⛈. All wood stored before the rain came 👍👍. I have used logs online before and definitely will again.”

Helpful Report

Hi Paul, Thanks so much for your kind review, we appreciate it :) Enjoy!! Logs Online Team

“Very good service. They didn't have in stock one box of what I required, but they let me know immediately, and I was okay with an exchange for similar rather than the few day wait. The difference was refunded straight away. Delivery was fast and as promised. I will buy from here again in future!”

Helpful Report

Hi Louis, Thank you so much for your kind review! We're so glad to hear that you're happy with our service :) Enjoy!! Logs Online Team

Logs Online is rated 4.7 based on 1,945 reviews