Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,423 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer care on the phone, speedy delivery and pick up service. Wouldnt hesititate to use again.”

Helpful Report

Posted 9 years ago

“Very prompt responses to communications. Wheelchair delivery was late. It was due 8-12 and it came at 1pm. collection time was awkward because it was a 9-5 window. Should be half a day and possible to be phoned ahead to advise of closer timing.”

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Posted 9 years ago

“Easy to order staff on phone very helpful. Chair was delivered in a easy assessable box and chair was easy to use”

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Posted 9 years ago

“I woukd like to thank Sue for her efficiently in organisent thr wheelchair rapidly but most important for demonstrating interest and empathy.”

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Posted 9 years ago

“Great company renting from!”

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Posted 9 years ago

“Excellent service. My wife broke her ankle and hurt her shoulder at the same time, so was struggling with crutches. The Wheel-Freedom knee scooters were a god send. Delivery and collection were prompt and efficient.”

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Posted 9 years ago

“Very friendly and professional . Arrived when promised and collected promptly. Excellent sturdy wheelchair fit for purpose and I would be pleased to use this company again. Thank you.”

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Posted 9 years ago

“I cannot speak highly enough of this company. Their response to my request for a wheelchair was prompt and the service very efficient. Delivery was made the following morning by a polite and helpful driver and collection was equally professional. I would thoroughly recommend Wheel Freedom to anyone looking to hire a wheelchair at short notice. Thanks guys, you did a first class job.”

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Posted 9 years ago

“All fine thanks you . Easy to order delivery fine and collection no problem. Chair worked as it should”

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Posted 9 years ago

“Brilliant service. Staff were very helpful and the wheelchair was delivered and collected on the stated days. It all helped to make my father's holiday, and ours, a great experience. Thank you”

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Posted 9 years ago

“Used the knee walker whilst recovering from a broken ankle- it was amazing, a total lifeline! The lovely ladies I dealt with couldn't have been more helpful with any queries I had. Fabulous service all round!”

Helpful Report

Posted 9 years ago

“Service and delivery excellent However had several issues with the chair for example leg support didn't Work and clearly had not been checked,another was sent next day but I had to adjust to fit. Back on left hand side kept collapsing and again clearly had not been checked prior to dispatch”

Helpful Report

Posted 9 years ago

Dear Liz, Thank you for your feedback. Apologies for the problems you had with the elevated Leg Rest. We do check all products before despatch, however as a the result of your feed back we are reviewing this process to avoid future situations such as this. Regards Sue Lincoln

Posted 9 years ago

“Absolutely fantastic service, we emailed from my hospital bed and the wheelchair was delivered to our hose the next morning ready for when I returned home. It was exactly what we asked for and in perfect condition. I cannot fault this service. Thank you. Bill Rawles.”

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Posted 9 years ago

“Excellent service, Very quick at both delivering and collecting. Scooter was invaluable around the house and supermarket. Guaranteed to raise a smile.”

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Posted 9 years ago

“Ordered the wheelchair just in case I needed it for a trip to London. In the end I decided I could manage without using it by using taxis to get to my hotel and consultant appointment. Cannot therefore rate equipment only service which was professional and excellent. Would definitely use again if I needed wheelchair hire. Thank you so much for your prompt delivery and collection.”

Helpful Report

Posted 9 years ago

“I was looking for a piece of equipment which would allow me to continue as a parent/carer while recovering from ankle surgery. The knee trolley was perfect, allowing me to do everyday tasks safely while non-weight bearing. While I saw other companies offering the same equipment seemingly cheaper, they appeared to have hidden costs in the small print. I read other customer reviews for Wheel Freedom and have to say my experience has also been very positive. After an initial mix up with the item required, which was corrected swiftly, the knee trolley arrived the next morning by courier. I've been delighted with it and the difference it made and would highly recommend both the knee trolley and Wheel Freedom to all.”

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Posted 9 years ago

“I found the knee scooter a god send. It helped me be mobile around the house, doing the little jobs home, although I don't know what the dog made of me whizzing around! the service from wheel freedom was second to none and I would recommend that anybody else with a leg injury or disability contact them”

Helpful Report

Posted 9 years ago

“The company itself was helpful & the equipment very useful however, the delivery company was poor. The portable ramp arrived a day late due to being sent to the wrong place & made it very difficult for me to go out on the day it should have come. Equipment collection was very poor indeed. I waited in from 9-5 as instructed & they didn't come. At 5 pm I needed to post an important letter so rung Wheelfreedom for advice. They suggested I rung the courier which I did. The man was rude, offhand & unapologetic saying they'd be there by 6 pm. In order to catch the post WF suggested leaving things outside, so I did. On returning home, I brought everything in & the courier arrived at 8.30 pm!! Needless to say I thought this service bad. WF were sympathetic & I am grateful for being able to borrow the chair & ramp when I needed.”

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Posted 9 years ago

“My specialist recommended that I contact Wheel Freedom to get a knee scooter to help me be more independent whilst I was at home recovering at home after an Achilles injury after playing football. A knee scooter I thought, you must be having a laugh! Well, what a god send it has been, it has enabled me to feel and be more mobile at home, so I can make my self a coffee, cook etc, plus the kids and the dog thought it was fun watching me! Seriously, it made a huge difference to me and I want to thank wheel freedom for helping me and providing such a great little aid to my recovery. I'm packing in football though so England will have to do without me this summer!”

Helpful Report

Posted 9 years ago

“Easy to place order. Staff helpful and answered phone quickly. Delivery was next day. Small minus for knee scooter obviously being well used and instructions for construction not that clear.”

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Posted 9 years ago

Wheelfreedom is rated 4.9 based on 2,423 reviews