Wheelfreedom Reviews

4.9 Rating 2,379 Reviews
100 %
of reviewers recommend Wheelfreedom
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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 8th February 2024
Denise Mckinney
Wheelfreedom 5 star review on 22nd August 2023
Morag Tebbit
Wheelfreedom 5 star review on 3rd July 2023
Elisabeth Ehler
Wheelfreedom 5 star review on 16th November 2022
Jonathan Tranter
Wheelfreedom 5 star review on 24th October 2022
Gina Lloyd
Wheelfreedom 5 star review on 30th May 2022
Heidi Reilly
Wheelfreedom 5 star review on 18th May 2022
Barbara Stickland
14
Anonymous
Anonymous  // 01/01/2019
My husband and I came in yesterday to look at a powerchair for myself. We'd been searching the internet and decided it was best to look at and sit in one before I made (for us) a significant investment. We called on Tuesday and were advised to call on Wednesday to book, which we did. We arrived a bit early and were greeted by Jess who took us to the chairs and was clearly very knowledgeable about the type of chairs I was looking at. I am a very large lady and was really anxious about finding something that would fit my weight bracket. Jess handled this with so much care and discretion. We were with her for over an hour and she went through so many options but didn't once try to sell me something that I wasn't in need of (like one of the chairs that are more suited to extended use every day). Every question my husband and I had were answered, clearly, professionally, with kindness and patience. We had no intention of actually buying a chair yesterday - we were going to look and then order one online due to the price difference, but Jess made me feel so included, that I mattered and we both felt that she actually cared. It was purely down to her that I did buy the Motion foldaline Trekker (in Silver) even though I'd found it online much, much cheaper (Healthcare pro £2250 + 10% off if you sign up to their emails, and the same offer from Complete Care). Jess was a fantastic ambassador for your company and honestly if I ever need anything disability related I'll be coming direct to yourselves, purely because of the experience yesterday. Buying a wheelchair has been a difficult decision for me as I've always strived to not being in a chair, but she "got it" and worked around the positives etc. She knew about issues with trains, about shoulder discomfort using a scooter and pain using crutches. We don't know if you have a "You're a brilliant employee" award or something, but someone needs to recognise how brilliant Jess is at making buying disabled things not all about the disability. I'd have posted this on your site under reviews, but I couldn't find it anywhere. Thank you for reading, and thank you Jess
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Posted 1 year ago
I've hired a wheelchair twice from Wheelfreedom now and the chair itself has been of excellent quality and the overall service equally good.
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Posted 5 months ago
Wheelchair ordered for 2 weeks. Friendly and helpful telephone order. Good quick delivery. The chair we ordered was perfect- light and easy to push and easy to pack into the car. Arrived in safe packaging with full instructions. The wheelchair was in excellent condition and clean. We would definately recommend Wheelfreedom.
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Posted 6 months ago
If all supplier gave the same exemplary service we have received from Wheelfreedom the world would benefit greatly. From the initial telephone conversation to the collection of the chair we received polite and efficient service. Thankyou.
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Posted 1 year ago
Fantastic service - from the initial knowledgeable phone call to the delivery & uplift, first class. And I live in rural Perthshire so a fair distance away! Your wheelchair made a huge difference to my (hopefully limited) time incapacitated - well done and thank you. It was a pleasure to deal with such an efficient company.
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Posted 4 years ago
Excellent service, very helpful
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Posted 5 years ago
Very good service ! Having googled wheelchair hire as I had a short term need for wheelchair hire , I ordered what I needed. Delivery on time and product in excellent condition and what I needed. When requesting collection a simple process and collected on time. Costs very reasonable to your requirements. I have recommended to others.
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Posted 7 years ago
Excellent customer service. Prompt delivery and collection. The wheelchair was perfect for our requirements.
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Posted 7 years ago
Excellent and friendly customer service and super fast delivery and pick up. Very impressed
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Posted 7 years ago
Excellent service, Very quick at both delivering and collecting. Scooter was invaluable around the house and supermarket. Guaranteed to raise a smile.
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Posted 8 years ago
Easy to place order. Staff helpful and answered phone quickly. Delivery was next day. Small minus for knee scooter obviously being well used and instructions for construction not that clear.
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Posted 8 years ago
Placed my order on line, very pleased with the prompt reply , delivery and pick up was great and on time, needed this chair for transport as I have an electric wheelchair that was not suitable for event. Will use again if needed thankyou
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Posted 8 years ago
Thank you for a really great service. When going on holiday again. Will most certainly use your company again. Also price is very reasonable.
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Posted 8 years ago
Easy ordering and return. Good equipment.
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Posted 8 years ago
I would have given an overall rating of 5 stars but for one issue. When the wheelchair was collected, I was given a window of 9am - 5pm and they were unable/unwilling to even make things easier by phoning me when they were within (say) an hour away. They were willing to collect the bulky box from my porch but, as I had a dislocated shoulder and a broken bone in my foot, getting it there took some arranging! This is something you should look into for future customers.
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Posted 8 years ago
I had a foot operation and needed a wheelchair to get around. I found wheelfreedom on the web and called the company. The call was answered promptly and dealt with in an excellent manner.My wheelchair was delivered in a couple of days and the payment process explained very carefully. When I had finished with the wheelchair a quick call was made and I was asked which day was suitable for me to have the chair collected and again collected with no fuss. The chair was of an excellent condition and easy to get in and out of the delivery box. An excellent company with excellent service. Thank you.
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Posted 8 years ago
Just needed a wheelchair for my mother on our annual holiday. Was able to have delivered to one address and collected form another. Very efficient and friendly service and will not hesitate to use again.
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Posted 8 years ago
Very quick friendly service with next day delivery and pickup 10/10
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Posted 8 years ago
I had a serious accident that prevented me from walking. Being a mum to my 7 year old this made me upset not being able to go places with him andown my husband. He plays Rugby and being able to go and watch him has made all our days. Thank you so much for my independence. Prompt and efficient service. ????????????????????
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Posted 7 years ago
Wheelfreedom is rated 4.9 based on 2,379 reviews