Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,493 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

Write Your review

Tell us how Wheelfreedom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good service? Kept to dates/times and kept me informed all the way.”

Helpful Report

Posted 9 years ago

“needed a wheelchair for a few days out after a knee injury. easy to order on line comfortable chair quick deliery and collection . plus a good affordable price”

Helpful Report

Posted 9 years ago

“Thank you for all your help I will use you again when I have my other foot done”

Helpful Report

Posted 9 years ago

“Nobody wants to have to hire a wheelchair but your company made the whole experience so easy. The service was fantastic, the person I first spoke to was very kind and helpful, the wheelchair arrived when you said it would in perfect condition and when I arranged for its return the courier turned up when you said he would. No waiting around, no fuss, no bother. It made our life a lot easier for the short time my husband was unable to get around very well. Would recommend you to anyone who needs the use of a wheelchair. Thank you.”

Helpful Report

Posted 9 years ago

“We ordered a wheelchair on 22nd March 2016, it was for delivery to a Hotel during our stay in Scotland for my wife to use. Delivery was for 30th April until 5th May. Only we received a call on 29th April (THE DAY BEFORE DEPARTURE) to inform us that due to it being a Bank Holiday in Scotland that you were not able to fulfil the order as there was no one to deliver it. So it took 2 months for someone to engage this and subsequently letting a Customer down. My wife suffers with COPD she can only manage a few steps before struggling to breath. As this was such short notice we could not find an alternative hire and my wife was not able to get round as she should have been able to. To say we are disgusted is an understatement!!!”

Helpful Report

Posted 9 years ago

I am truly sorry about everything with regards to this order. The courier company we use are normally brilliant at notifying us of any changes to the day to day running of their deliveries. At present the local deliver depot are no longer doing Saturday deliveries and we were not notified of this. We only found out when we were booking in your delivery and by then it was too late for us to get it to you when you needed. We let you know as soon as possible but I understand that it was too late, and it must have had a negative impact on your holiday. Our aim is to help people and we really try our best to do so. I know that our failure to be aware of our courier’s blind spots must leave you with an awful sour taste in your mouth and we would do anything to avoid that. My manager has asked that if you ever need our service again for a holiday we will be happy to supply you with your wheelchair completely free of charge to match the value of the order you originally placed. Please be advised that your full refund should have reflected within 4 working days of it being processed, it was processed on 29/04/16. Since this incident came to light, we have put in place measures to ensure this does not happen again and all of our staff are now aware of these measures as we would not like this to happen another customer.

Posted 9 years ago

“Excellent service, my husband had a hip replacement and a broken arm fixed and I don't drive it was difficult to go very far initially, phoned and had a chair delivered the next day, thank you very much”

Helpful Report

Posted 9 years ago

“We have been very impressed by the speed and efficiency of the WheelFreedom service. I needed a wheelchair with a leg raiser, which had proved difficult to source elsewhere. When a friend told me about WheelFreedom, I found my subsequent telephone call and the delivery service both quick and efficient. The first chair had a broken clip, but it was replaced next day and I have had no problems since then. When I no longer needed the chair, the pick up has been equally quick and efficient. Thank you team.”

Helpful Report

Posted 9 years ago

“First class friendly and fast service. Def use them again. Tony”

Helpful Report

Posted 9 years ago

“Quick, efficient and pleasant to deal with. When I managed to break a clip mechanism, Wheelfreedom knew straight away what I was describing and a replacement was delivered free of charge the following day complete with simple instructions. Delivery, unpacking/re-packing and subsequent pick-up all very easy as well. Highly recommended!”

Helpful Report

Posted 9 years ago

“I found Wheelfreedom fast, efficient and courteous and would recommend them highly.”

Helpful Report

Posted 9 years ago

“Very Good delivery and collection nice chair. only issue was the seat belt was broken so was unable to use it for the duration of the hire. no time to exchange due to required day after delivery. will use the service again in the future.”

Helpful Report

Posted 9 years ago

“Easy booking. Quick delivery. Good quality chair. Easy payment. Collection arranged in seconds. Courier turned up when expected. Wholly excellent.”

Helpful Report

Posted 9 years ago

“Very good service,delivered quickly,very friendly satff when I called. I have recommended your service several times recently. Hopefully I won't need to use your service again but if I do need a wheelchair I know where to ring!”

Helpful Report

Posted 9 years ago

“Disaster, a broken foot, leg in plaster less than a week before be were due to go to Holland to see the Hieronymus Bosch 500th centenary exhibitions, events that might never happen again. We needed a superhero and it came in the (unlikely) form of Wheelfreedom; helpful on the phone, spot on with delivery and collection, good value for money. The folding wheelchair was easy use and it enabled us to have a great time, even though my injured partner has become a expert on the lower half of the pictures (if you know Bosch that's hell).”

Helpful Report

Posted 9 years ago

“Excellent service, very happy to recommend.”

Helpful Report

Posted 9 years ago

“Excellent service - next day delivery was brilliant and collection was easy and efficient.”

Helpful Report

Posted 9 years ago

“WheelFreedom was a godsend. I had broken my foot two weeks prior to my order, and I work a job that involves me doing a lot of walking. When I discovered WheelFreedom online, I called them, and had a knee scooter the very next day! I was finally able to keep up with my normal pace at work, and my traveling was no longer limited. Having the scooter was so convenient, and the drop off/pick up services were as well. Thank you!”

Helpful Report

Posted 9 years ago

“Excellent service. Chair arrived when expected and collected as arranged. Had an Achilles' tendon op, may need other one operating on in the future will certainly use wheel freedom again.”

Helpful Report

Posted 9 years ago

“fantastic service would recommend them to anyone they stay true to there word the wheelchair was deliverd on time and picked up on time the chair was in great conditon”

Helpful Report

Posted 9 years ago

“Broke my ankle and the knee scooter I hired was a god send. Great product. Thanks”

Helpful Report

Posted 9 years ago

Wheelfreedom is rated 4.9 based on 2,493 reviews