Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,430 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

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“The whole hiring process - the delivery, payment setup, then later cancellation, and collection - all felt exceptionally quick and smooth. The rollator I was sent was the other one of the two mentioned in the text (not the one pictured on the hiring page), which I believe was a Rehasense 'Server' in black. It was a very good rollator and ideal for my needs. It looked and functioned as new - did not feel like a hire item. I wouldn't hesitate to hire from here again if needed, due to their excellent, fast national delivery service.”

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Posted 3 weeks ago

“The service was great. I phoned when I knew I could not put my foot to the floor for 5 weeks and the chair arrived the next day. When I was given the all clear to walk on two feet again I called again and the chair was picked up the following day Thank you for the service”

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Posted 3 weeks ago

“Great company with amazing, helpful and friendly staff, we hired a wheelchair at a very reasonable cost. Extremely efficient service would highly recommend them to anyone needing any mobility items.”

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Posted 3 weeks ago

“Excellent customer service from start to finish. Delivery and return easy and seamless. Fabulous customer service. Highly recommend.”

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Posted 4 weeks ago

“From start to finish the whole process was faultless, the customer services combined with the customer experience was exceptional. I would recommend them 100%”

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Posted 1 month ago

“The booking process was very easy and suggestions of the type of wheelchair were helpful. The delivery, explaination of the working, collection at the end of the hire was even easier. I have no hesitation of recommending Wheelfreedom - Excellent! Sue Joyce My husband is an amputee and he was delighted with the service recommended by our Social Services contact.”

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Posted 1 month ago

“Wheelfreedom was a godsend: Smart people who know what they're doing and do it well. Their customer service is truly fantastic. We had a shipping problem that was not their fault, but they jumped through hoops to make it right, and since we were on holiday in England, it meant a lot. THANK YOU.”

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Posted 1 month ago

“Easy to reserve. Quick delivery and return. Solid packaging. Sadly power pack instructions missing, but easily downloaded.”

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Posted 2 months ago

“All staff on the phone were very friendly and helpful. The wheelchair arrived the next day within a 2 hr time slot and was easy to assemble. Following a fractured ankle with 4 weeks non weightbearing and a further 3 weeks in a cast with limited mobility the chair enabled family and friends to take me out of the house and even spend a weekend away. It was very easy to pack back in the box and return, again pick up was prompt within a 2 hr time slot. I would recommend this service to anyone in need of a temporary wheelchair.”

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Posted 2 months ago

“I needed this wheelchair quickly, it was delivered when I was told the next day. It was in very good condition. We used it for one to 2 two weeks then did not need it. I rang it was picked up the next day when they said they were coming and a day later someone range to say they had recieved it. I was very impressed by the service and would recommed it”

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Posted 2 months ago

“I was so impressed by this company! I had to hire a wheelchair for myself in a hurry after an accident and I was able to do it from my sofa! It felt so easy and responsive and undaunting. Very nice staff on the phone and just so straightforward to arrange, quick to arrive and very easy to have picked up. Good wheelchair too! My only criticism is that the handles were too low for a man of average height to push! Perhaps adjustable ones would be good? The picture below is of my ten year old son not an average height man! 😀”

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Posted 2 months ago

“This is the second time I have used Wheel freedom and would recommend them very highly. From the first contact through to delivery of the wheelchair through to collection. Everything happened as planned. The chair was perfect too. Very easy to transport both in the car and on the plane. When pushing mum in the wheelchair it moved effortless and the bonus mum found it very comfortable. The staff are very helpful and assisted me in my choice. Their help and delivery etc happening as they promised took away the stress of having to arrange for a wheelchair in the first place. Can’t recommend this company highly enough. Keep up the good work and thank you 😀”

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Posted 2 months ago

“It was very easy to speak to someone and arrange the hire of a rollator. The costs were very reasonable and it was delivered to me. I found it easy to unpack and use, and then to arrange collection again when I was done.”

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Posted 3 months ago

“Excellent service. Wheelchair ordered over the phone speaking to a real person. No queue. Delivered next day. Wheelchair clean and in full working order with instructions. When no longer needed, a quick phone call (again no queue) and it was collected next day. Payment amended accordingly. No hesitation in recommending.”

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Posted 3 months ago

“Excellent service from beginning to end”

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Posted 3 months ago

“Ecellent service prompt and courteous Barrie Stubbs”

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Posted 3 months ago

“What an amazing showroom! Every type of wheelchair anyone could possibly need. The service was very prompt and professional and a good price. Highly recommended.”

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Posted 3 months ago

“I first used Wheelfreedom when I fractured my foot and was very impressed with the customer service. It was easy to book wheelchair hire and return. When I needed to hire again they were my first choice and was not disappointed.”

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Posted 3 months ago

“I needed a wheelchair quite urgently to be able to transport my 91year old mum to hospital. It also needed to be lightweight. Jake was super friendly and helpful and the chair was arrived within 24hrs. The collection of it also happened very efficiently - thank you Wheelfreedom!”

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Posted 4 months ago

“I was recommended to wheel freedom by my social worker and found them to be most helpful when I made an enquiry. We discussed my needs and options for the different types of wheelchairs and came up with just what I wanted. The price for 2 weeks was very reasonable then to be VAT free due to my health conditions was great value. They were so easy to talk to on the phone and made information clear and simple for me. I ordered a wheelchair there and then and they said I would get it the next day (which It did). The delivery was on time but as the box was so heavy the driver carried it in to the flat and put it in a convienent space for me. The wheelchair was perfect and comfortable especially with the cushion, was great to be out in the fresh air being pushed down the village street looking in the shops. The wheelchair was easy to return, was packed up in the box it came in and all straps tightened up ready for collection. No problems with delivery return, coming to collect on time and with good customer service. Wheel freedom allowed me to get out and about outside. Their customer service was excellent and they sorted everything out so quickly and easily, would use wheel freedom again when required, really lovely company to hire from.”

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Posted 4 months ago

Wheelfreedom is rated 4.9 based on 2,430 reviews