Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

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“Wheelfreedom has helped our local aged care facility in providing us with specialised seating. The team is very friendly and communicative and will go out of their way to help. I have also been highly impressed by their knowledge and helping us problem solve to find great solutions that are person-centred. As a healthcare professional I would highly recommend this company to all!”

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Posted 1 month ago

“Easy to order, I had to change the delivery date and the customer service was excellent. The price is very affordable and the wheelchair was brilliant for me to use on our recent cruise holiday. Will definitely be using this again for future holidays abroad.”

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Posted 1 month ago

“Absolutely helpful on the phone, the courtesy emails kept us informed throughout regarding delivery and pickup. The chair itself was in top-class condition and made my life seeing my friends and sharing time with them much easier and vastly less painful than the previous year.”

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Posted 1 month ago

“I wanted to write to thank you for a wonderful service. I know that you are running a business and probably don't expect thanks, but the wheelchair not only gave me mobility whilst I have been recovering from a broken leg, it also gave me the confidence to do things I could not otherwise have done without the chair. I was able to have a lovely holiday, and still join with my friends to get out and about whilst away, something that would have been very difficult without the chair. I thank you again for providing such an invaluable service.”

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Posted 1 month ago

“I came across wheelfreedom while looking for solutions for my mom before we decided to travel to the UK from India for the first time. The process of booking a wheelchair with Debbie was absolutely smooth. She was patient and supportive for all the queries a first timer would have. The whole process of booking, delivery and return of wheelchair was extremely efficient, smooth and hassle free. The wheelchair quality was excellent and was a blessing to navigate around London and Edinburgh for my mother without which she wouldn't have been able to move around. The foldable wheelchair was easy to transport in cabs or anywhere and move cities as well. Thank you to the entire team of Wheelfreedom for making my mom's trip comfortable around exploring your beautiful country. I wish and I hope we can get access to products and services like yours everywhere we visit. I highly recommend Wheelfreedom to anyone with mobility challenges requiring a wheelchair. Thank you so much.”

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Posted 1 month ago

“The service was excellent the staff were very friendly and helpful. I rented a rollator to see how I got on with it prior to me purchasing one. I would recommend the Chessington Showroom for anyone thinking of using a mobilty aid in the near future.”

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Posted 1 month ago

“Amazing service. Incredibly helpful, with a friendly and personal service. Made hiring a wheelchair during a stressful time easy and with amazingly quick delivery. Highly recommend.”

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Posted 2 months ago

“The Wheelfreedom team were just lovely. They made placing my order easy at a stressful time and were always so helpful whenever I phoned them. The chair was easy to use and comfortable for my husband to sit in. Thank you all”

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Posted 3 months ago

“This is the most amazing company for after sales service. I had a tearful phone call from Gatwick Airport half an hour ago. A friend could not travel to Turkey with her children because she did not know the technical details of her mobility scooter. A quick call to Debbie and the panic was over!”

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Posted 3 months ago

“Great service when I needed to rent a wheelchair for a couple of months following an operation. Delivered and collected promptly”

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Posted 4 months ago

“Fantastic service - we had no idea what we were looking for to give our housebound relatives some freedom - Debbie was patient and understanDing throughout and made some great suggestions. Father in law claimed the scooter gave him a new lease of life - wish we had thought to do this sooner. Highly recommended”

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Posted 4 months ago

“I have never needed a wheelchair before, so this was a whole new world for me. I called Wheelfreedom, they were polite, informative and very efficient. They fully met my expectations, the chair came when they said and worked perfectly for the period I had it. I would not hesitate to use them again or to recommend them.”

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Posted 4 months ago

“After searching the internet for wheelchair hire I found Wheelfreedom, and so so glad. Having never needed to do this before I needed one for my mum for a holiday. The staff both via email and phone were so helpful and put me at ease straightaway. The chair was both delivered and collected exactly as agreed and I wouldn't hesitate at using them again as well recommending them to friends. Big thank you.”

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Posted 4 months ago

“Wheelfreedom provided such an excellent service at a time of need. The company delivers a highly efficient service that is excellent value. All so easy and the customer services team so helpful and friendly. Made a huge difference to me.”

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Posted 5 months ago

“This must be the most prompt, efficient and friendly service I have ever had! I needed a wheel chair for a couple of weeks and had difficulty sourcing one near me. I rang wheelfredom spoke to a very pleasant lady and the wheel chair arrived next morning. You can't do better than that. Well done and thank you.💜”

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Posted 5 months ago

“A brilliant hassle free service. Delivery and returns were slick and easy. Definitely recommend.”

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Posted 5 months ago

“I hired a TGA mobility scooter for two weeks. Excellent, seemless service from ordering stage to collection. Polite and friendly staff. I had a problem with the scooter while on holiday and on returning the scooter, the Staff resolved the issue straight away. I will be receiving a refund which I really appreciate. I would definitely recommend this service.”

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Posted 5 months ago

“We were staying for two weeks in a youth hostel in Edinburgh. The wheelchair was delivered on time (meaning: on our arrival date) and was waiting for us. My husband (78 and unused to wheelchair-driving) pushed me up and down in the centre of town, and we even went to the Royal Highland Show three times. The delivery was scheduled for Thursday, but I panicked: I still need it on Thursday. The date was changed, no problems, to Friday. The Breezy is a good wheelchair, comfortable and folded up in seconds.”

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Posted 5 months ago

“Excellent sales and advice when I bought my chair - went through all my needs and was available earlier than expected. When it comes to servicing, also excellent service team but customer service, I would only give 3 stars. Having to drop wheels off for repair when I had a service plan and chase for a part number for an insurance claim (I went elsewhere and was resolved much quicker). I think they could benefit with a database of users equipment together with service plan, saving time and incorrect parts being ordered for repairs.”

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Posted 5 months ago

“Delivered and collected with no problem. Found this a very helpful service from first telephone call to collection. Would definitely recommend and use your service again if needed.”

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Posted 5 months ago

Wheelfreedom is rated 4.9 based on 2,407 reviews