Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,430 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service,. Easy to book chair on telephone. Wheelchair arrived on the day chosen. It was two or three hours after expected but that was down to the courier.it was fine for us. Good quality chair, easy to set up and use.”

Helpful Report

Posted 1 year ago

“Very useful to be able to hire a wheelchair on short notice. Chair was fine but a bit difficult to get up and down curbs because of the stabilisers at the back. Fast delivery and no hassle pick up.”

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Posted 2 years ago

“Smooth and effective execution of a key service to any faced with challenges when getting around. Would definitely use again.”

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Posted 2 years ago

“Chair was great, service was good in terms of easy to speak to and easy to arrange delivery and collection. Only negative was the direct debit payments not being when we expected them, both being a couple of days late but no contact to say when they’d come out so having to constantly monitor it. Overall very good though and would use again (although hopefully won’t need to!)”

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Posted 2 years ago

“Was really happy with my Wheelfreedom experience overall. I sprained my ankle badly and needed a temporary wheelchair. Wheelfreedom was one of the rare options and their booking process was really easy. Customer service advisor Tammy was nice as well. The delivery & return was quick and easy, I only dropped one star because when they first delivered it, the window they gave was 9am-6pm but the delivery came at 8am which was annoying as they already had such a large timeframe and still went out of it. Apart from that, I thought the service was great.”

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Posted 2 years ago

“Staff that I ordered from and arranged delivery and collection were extremely helpful and cheerful. Wheelchair was a little scuffed, but otherwise fine. Very difficult to get the wheelchair back into the delivery box - needed two people and could have been a few inched longer to make it easier.”

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Posted 3 years ago

“The only problem I had was that I live on my own and the wheelchair was basically just dropped off no help with unpacking. Luckily a neighbourhood saw me struggling and helped otherwise I would not have been able to use it. So some help could be given for future, for people like me that live on our own.”

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Posted 3 years ago

“I have just brought a reclining chair, and Kelly Longhurst help me out to decide on what chair suited me,as I am very short and the best news it was half price, Kelly was a great help.”

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Posted 3 years ago

“We had the wheelchair for about 6 months. My wife found the chair itself comfortable. For me it was not over heavy and the only gripe I had was that the foot rests would get in the way when the chair was parked and my wasn't in it. The company is very easy to deal with and always met their commitments.”

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Posted 3 years ago

“You have benn supuerb....Sue n co...fantastic...drivers...sweet....timin...timly....chair:smoooth....Thanx! xxxxx xxxxx”

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Posted 3 years ago

“Served its purpose was easy to use and compact enough to go in boot of the car”

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Posted 3 years ago

“Very efficient service and wheelchair quality good.”

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Posted 3 years ago

“Excellent service, delivery and collection”

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Posted 3 years ago

“Thank you for the hired wheelchair delivered to our holiday address following a major problem with my own. The chair was immaculately clean and well packaged. I found your company easily with a Google search and your staff were polite and knowledgeable. I have deducted 1 star as the chair was supposed to be delivered by 12:30. Whilst Wheelfreedom did warn me that it might be a bit later than that time I was not expecting delivery at 16:50 after 2 telephone chase-up calls. This lost me half a day of valuable holiday time and caused a lot of stress. Whilst I appreciate that the courier service is not in the direct control of Wheelfreedom perhaps consideration should be given to the advertised delivery times, especially as I was told at the time of the order that it might be a bit later - I did not expect more than 4 hours later, with no text or email communication. Collection of the chair was easy to arrange - one simple phone call and the courier came the next working day. I would use the company again if needed but with a warning about delivery times. Thank you.”

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Posted 3 years ago

“Very polite staff. There was a delay in delivery but it came at 7.30 pm. Otherwise satisfactory service. Thank. JF”

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Posted 3 years ago

“The service was good, speedy and staff were helpful and polite. It would have been difficult to pack the wheelchair on my own, but I did not ask the staff for help, I believe they would have if I asked as their so polite and helpful”

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Posted 3 years ago

“Very good service,the wheelchair arrived on time and was collected as arranged,each time I have contacted the office I have found the staff helpful and efficient.The wheelchair itself was a little heavier than I expected but I’m not as strong as I was and struggled a bit getting it in and out of the car but once it was I found it easy to use and manoeuvre,overall I would recommend Wheelfreedom and if we needed one again I wouldn’t hesitate to use them.”

Helpful Report

Posted 3 years ago

“I found all staff at wheelfreedom to be very friendly. The delivery of my wheelchair was prompt and arrived when I expected. The wheelchair was clean and in excellent working order. It is so good to know I can rely on Wheelfreedom to deliver at short notice when I need further wheelchair support.”

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Posted 3 years ago

“Hiring the wheelchair was quick and easy delivered and collected immediately.”

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Posted 3 years ago

“Customer service particularly friendly and helpful. Good service at a reasonable price”

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Posted 3 years ago

Wheelfreedom is rated 4.9 based on 2,430 reviews