“Was really happy with my Wheelfreedom experience overall. I sprained my ankle badly and needed a temporary wheelchair. Wheelfreedom was one of the rare options and their booking process was really easy. Customer service advisor Tammy was nice as well.
The delivery & return was quick and easy, I only dropped one star because when they first delivered it, the window they gave was 9am-6pm but the delivery came at 8am which was annoying as they already had such a large timeframe and still went out of it.
Apart from that, I thought the service was great.”
“Staff that I ordered from and arranged delivery and collection were extremely helpful and cheerful.
Wheelchair was a little scuffed, but otherwise fine.
Very difficult to get the wheelchair back into the delivery box - needed two people and could have been a few inched longer to make it easier.”
“The only problem I had was that I live on my own and the wheelchair was basically just dropped off no help with unpacking. Luckily a neighbourhood saw me struggling and helped otherwise I would not have been able to use it. So some help could be given for future, for people like me that live on our own.”
“We had the wheelchair for about 6 months. My wife found the chair itself comfortable. For me it was not over heavy and the only gripe I had was that the foot rests would get in the way when the chair was parked and my wasn't in it.
The company is very easy to deal with and always met their commitments.”
“Thank you for the hired wheelchair delivered to our holiday address following a major problem with my own. The chair was immaculately clean and well packaged. I found your company easily with a Google search and your staff were polite and knowledgeable. I have deducted 1 star as the chair was supposed to be delivered by 12:30. Whilst Wheelfreedom did warn me that it might be a bit later than that time I was not expecting delivery at 16:50 after 2 telephone chase-up calls. This lost me half a day of valuable holiday time and caused a lot of stress. Whilst I appreciate that the courier service is not in the direct control of Wheelfreedom perhaps consideration should be given to the advertised delivery times, especially as I was told at the time of the order that it might be a bit later - I did not expect more than 4 hours later, with no text or email communication. Collection of the chair was easy to arrange - one simple phone call and the courier came the next working day. I would use the company again if needed but with a warning about delivery times. Thank you.”
“The service was good, speedy and staff were helpful and polite. It would have been difficult to pack the wheelchair on my own, but I did not ask the staff for help, I believe they would have if I asked as their so polite and helpful”
“Very good service,the wheelchair arrived on time and was collected as arranged,each time I have contacted the office I have found the staff helpful and efficient.The wheelchair itself was a little heavier than I expected but I’m not as strong as I was and struggled a bit getting it in and out of the car but once it was I found it easy to use and manoeuvre,overall I would recommend Wheelfreedom and if we needed one again I wouldn’t hesitate to use them.”
“I found all staff at wheelfreedom to be very friendly. The delivery of my wheelchair was prompt and arrived when I expected.
The wheelchair was clean and in excellent working order. It is so good to know I can rely on Wheelfreedom to deliver at short notice when I need further wheelchair support.”
“Very good service and excellent basically brand new wheel chair. Delivery and collection all went smoothly albeit the charge us quite expensive. I only needed the chair for a few days but the minimum hire was for two weeks. Should reduce the minimum time to a week. I would recommend them if you want to hire for a longer period but for a few days I would look locally next time. Can’t fault the service though it’s was perfect.”
“Excellent service at every stage . Polite and helpful phone contact. Prompt delivery of the wheelchair. Very reasonable pricing. Efficient collection when the wheelchair no longer needed. I would happily recommend Wheelfreedom.
Thank you for a great service.
“It was good to be able to visit the showroom and have the scooters demonstrated by Kelly who was really good and very helpful,asked the right questions and worked out what we needed and I tried them out and even worked out how we would get it in the car,we purchased our scooter there and then took one home that same day,great service and a very efficient and friendly staff and Kelly especially.”