“The wheelchair arrived very promptly and was a godsend as we had to move Mum around as an emergency for hospital appointments etc. She has now had an assessment and has her own chair, and Wheelfreedom were equally prompt in collecting their chair and terminating the financial agreement. We needed a part for the chair while we had it and this was sent to us straight away. I would recommend this service, people were lovely and helpful, and the service efficient.”
“The wheelchair was received quickly and was clean and well packaged. Full insurance for taking the wheelchair abroad was included, it was easily folded and lightweight and was very useful. The wheelchair was collected quickly when we returned from our holiday. It might be helpful to have optional extras included such as a waterproof cover or wheelchair bag.”
“Prompt service and reliable wheelchair. Felt delivery charge and a minimum 2 week use charge was a little excessive but happy insurance and coverage aboad was included. Friendly staff over the phone and website was easy to use.”
“For most people, a time where they feel the need for a wheelchair can’t be a good time. So for me too, I chose to hire one when I had lost the ability to walk unaided, therefore losing my independence, indoors and out. I randomly called Wheelfreedom and can say that the first great point was that the processes of hiring, delivery, payment, terms were spelled out in clear language and made simple, all questions answered. Secondly, the chair I was recommended, a fairly basic electric wheelchair, gave me independence to get myself from room to room, then outside to shops, meetings etc.
My only criticism was that it was a bit grubby when it was delivered, so needed a wipe down, but honestly everything else was handled well by a friendly staff.”
“We were very happy with the quality of the product. It was light and easy to use. It was the right size and the product. And most of all, we are very happy that there is a service of this kind available in the UK. Thank you!”
“Fast, efficient service. Wheelchair came in a very hygienic way, well packed. I am a tall man so would appreciate a wheelchair with higher handlebars to push. Nevertheless, I would use this service again and would recommend it.”