Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,459 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

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English

“Very prompt and efficient service. I would definitely recommend this company to others.”

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Posted 11 years ago

“Great service yet again.”

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Posted 11 years ago

“A perfect service. A big thank you for delivering the ordered wheelchair to the hotel for when we arrived, and collecting after we had left. An absolutely hassle free way to hire a wheelchair. Will definitely use again when needed and wholeheartedly recommend this company for pure simplicity and peace of mind. Thank you.”

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Posted 11 years ago

“Just what I needed for my elderly father visiting for a week. Delivered and collected on time. Perfectly packed and easy to re-pack. Good quality chair.”

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Posted 11 years ago

“Excellent service arrived as arranged , collected as arranged every thing as it should be - but rarely is these days with other companies . I CAN RECOMMEND THIS COMPANY ENOUGH FOR ITS GREAT SERVICE !”

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Posted 11 years ago

“Great service. Delivery as promised. Good quality of equipment. Would recommend to others.”

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Posted 11 years ago

“Great wheelchairs. So good, one of the users decided to buy one! First rate service with speedy delivery. Some problem with the boxes as several new chairs arrived damaged, but Wheelfreedom responded well, which is great.”

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Posted 11 years ago

“You were efficient and helpful in all our dealings with you. Thank you!”

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Posted 11 years ago

“Very lovely on the phone very good wheelchair could not ask for more thanks Paul”

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Posted 11 years ago

“This is a great company, support them, they supported me and I am truly grateful.”

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Posted 11 years ago

“On the whole I am pleased with the service provided by Wheelfreedom and willuseyou again. Thank you.”

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Posted 11 years ago

“excellent service just when i needed it.next day delivery and pick up. WELL PLEASED.”

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Posted 11 years ago

“Excellent customer service from the first call to the team right through to delivery and collection. The equipment was first rate and easy to use.”

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Posted 11 years ago

“I was left in a situation where I couldn't get through to the British Red Cross which was my first choice for my first time using a wheel chair, so, I found Wheelfreedom on line and decided to give them a call. I was pleasantly surprised by the friendly and efficient staff and their delivery service was also excellent. However, that's where our experience began to falter. I didn't take the chair out of it's excellent packaging until a couple of days later when I new my care visitor would be here as I new she had experience with wheel chairs, so the first thing we did was to put the stabilizers in place and neither one would go in to it's respective pipe with having to use a hammer? Inside each tube there was a 'lip' which the stabilizer would not easily pass over and required significant force, the up shot of this was that it was almost impossible to get them back out which was needed if you wanted to easily re box the chair. Next, I then noticed that the left tyre was not seated into it's rim, so I immediately called Wheelfreedom who to be fair did get a replacement dispatched and delivered for the following day and I also took that opportunity to inform them re the situation with the stabilizers, I was advised to send the original wheel back in with the chair in the box the chair came in when I no longer required the chair. A quick call to ask how to change the wheel and it was explained how simple it was as it was a push button in the centre of the wheel. However, it took a little while to discover that the same button had to be pressed to remove the axle from the wheel. So job done and we were ready to go, that is until I sat on the chair and we then discovered that the additional seat pad didn't have the opposite Velcro to that on the chair seat, which meant the seat pad would slide about, which isn't a comfortable experience. When it became obvious the ramps at home were not going to be installed within the 2 weeks I'd initially booked the chair for I decided to return the chair, again a simple booking process but when it came to getting the chair with the stabilizers still attached and the extra wheel into and then close the box securely; we found we could only use one of the straps. So my rating overall is the the route to getting the chair delivered is a pretty good experience, as is should you require additional items. However, the checking of the chair and it's associated parts prior to being dispatched is at best poor! For me at the moment and as I cannot leave my home these issues we resolved fairly quickly without causing me any distress but if I didn't have help and I include the hammer in that that these delays may have caused someone else distress.”

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Posted 11 years ago

“The whole service from order to delivery to collection was spot on, chair was exactly as described and was perfect for what we needed at a reasonable price too. will definitely use again when we are in need of a chair. Thanks”

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Posted 11 years ago

“Prompt delivery and hassle free collection at the end of the contract. The wheel chair provided was in excellent condition and entirely suitable for our short-term needs. Would highly recommend Wheelfreedom and won't hesitate to use them again.”

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Posted 11 years ago

“Ideal for what we needed, easy to put up , Light to push yet sturdy enough . Very efficient delivery and pick up service too”

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Posted 11 years ago

“Nice easy to use wheelchair, just a pity you cannot hire it for a few days,had to pay the same price if I had had it for 2 weeks. I spoke to someone in Blackpool who was able to hire on a daily basis, so if money is tight you could lose out”

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Posted 11 years ago

“Very slick reliable service with well serviced equipment as advertised. Will definitely use again.”

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Posted 11 years ago

“Thank you for your help, very professional, the wheelchair was waiting for us at the hotel and is much easier than taking one with you.”

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Posted 11 years ago

Wheelfreedom is rated 4.9 based on 2,459 reviews