Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,459 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

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English

“very pleased with service provided by wheel freedom and wheelchair was so light and easy to use.”

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Posted 11 years ago

“Hastle free service, delivered as promised and collected as promised. First class service which I would use again and recommend. Many thanks”

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Posted 11 years ago

“A good service, good product and hassle free”

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Posted 11 years ago

“Excellent service - everything went to plan eg delivery and pick up times! Highly recommend to others”

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Posted 11 years ago

“We hired the wheelchair and power pack for a holiday, firstly it was delivered outside the delivery window which although wasted part of our hol would have been fine but it took 3 phone calls for the service team to eventually contact the courier to find there was a delay. When it arrived both the chair and powerpack had faults, forcing us to find a repair center to fix one issue a broken plug. Again the customer service from Wheelfreedom was very poor. Although they agreed to redeliver a replaceent the response was very poor with no apology and unhelpful comments like "we never have any issues" and "the products are checkd before dispatch". If this is the case it means the service is exceptionally poor, and basically indicated that we were responsible for the faults. We hired a chair from a local firm part way through the holiday at added cost to us, they were far cheaper but more importantly the service was first class.”

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Posted 11 years ago

“Really excellent service”

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Posted 11 years ago

“Really brilliant service, so fast and the person I spoke to was thoughtful and caring as well as being efficient. My husband's comment was he wished he'd not been quite so stubborn and had decided a wheel chair would have been a boost to his freedom weeks before he did. Unfortunately, we only had one little trip out but it gave him confidence knowing that the chair was there. We also thought it was very reasonably priced. The chair was a good one, easy to fold, unfold and manoeuvre. Delivery and pick up were were well organised and information backed up by emails. All very easy and complication free. Thank you!”

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Posted 11 years ago

“Very quick, reliable service with easy to understand instructions re unpacking/repacking. Delivered and collected promptly - would definitely use them again!”

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Posted 11 years ago

“Excellent service. Would definitely use them again.”

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Posted 11 years ago

“Again you came to the rescue Prompt and friendly service Telephone enquiries are a joy with a very easy and as said friendly service Wheelchair in mint condition arrived next morning Will always use your company Thank you”

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Posted 11 years ago

“Unfortunately, my experience wasn't great. The Customer Service was fine, everything was explained clearly, in a friendly way and my order was taken down accurately. I decided to pay extra to have the chair delivered on a Saturday morning (I had been housebound for over a week and I was desperately looking forward to getting out with my 3yr old to our local Picnic in the Park). My son was so excited that Mummy would be able to come out. Since an operation that means I need to keep my foot elevated above my hip I've not been much of a fun Mum. Sadly, a chair with the wrong leg extension was sent (right instead of left). I was not able to go out and nothing could be done because it was a Saturday. Also, the breaks on the chair was so incredibly stiff that it was a real struggle to get them on and off. I am strong and relatively young (until my accident I was circuit training every week, running 3 times a week and swimming regularly) but I still had bruised hands trying to operate the breaks on this chair. Imagine if I had been elderly or had just had major surgery? All in all I was pretty disappointed.”

Helpful Report

Posted 11 years ago

Thank you for your feedback, and I am sorry that our service let you down. Receiving an incorrect product is very unusual; nonetheless we are taking steps to make sure these details are double checked before dispatch in order that this type of situation does not arise again. During the wheelchairs’ service, between hires, all the brakes are tightened in order that they safely hold the wheelchair firmly in position. However, we have had a couple of customers comment on the stiffness of the brakes in recent weeks and it has been highlighted that some chairs were being tightened to an excessive extent. All our brakes should hopefully now be easy to operate while still holding the wheelchair safely in place. May I apologise again for the issues you experienced. I'm aware that we consequently sent the correct elevator out, refunded your Saturday delivery charge and extended your hire to reflect the inconvenience - however please let me know if there is anything further we can do. Yours sincerely, Giles Donald Director

Posted 11 years ago

“We were very pleased with the wheelchair you provided it enabled us to get around far more easily, also the delivery to our accommodation and collection was second to non, and would not hesitate to recommend your company. Regards David Gascoigne”

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Posted 11 years ago

“Easy and efficient.Brilliant service,and excellent chair.”

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Posted 11 years ago

“What a pleasure dealing with a competent and polite organization. Systems and staff A1 well done and keep up the good work. John Reid”

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Posted 11 years ago

“Excellent service. I would definitely use again. Thank you for your wonderful customer service. Kind regards Jennie Palmer”

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Posted 11 years ago

“VERY IMPRESSED WITH YOUR SERVICE AND THE VERY HELPFUL CUSTOMER SERVICE LADY AT YOUR OFFICE I SHALL BE GETTING IN TOUCH AGAIN AS WE ARE GOING TO ABERDOVEY AGAIN IN THE FIRST WEEK IN AUGUST KIND REGARDS SHEILA BOLTON”

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Posted 11 years ago

“Friendly and helpful telephone service - efficient delivery and pick-up - clean appliance in good repair - easy to use - somewhat battered deliver box.”

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Posted 11 years ago

“Excellent service from the telephone to the final pick up . Would really recommend you to anyone who needs short hire for wheelchair. Will be using you again.”

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Posted 11 years ago

“Very good service, the wheelchair was delivered and collected as arranged and communication was excellent via email. The wheelchair which was delivered was in excellent condition. Linda”

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Posted 11 years ago

“Very efficient service - i ordered my wheelchair from the range of options available to suit my specific needs and it was delivered the next day ! No fuss, no hassles - exactly what I needed after the stress of my accident and incapacitation. I would definitely recommend and use this service again.”

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Posted 11 years ago

Wheelfreedom is rated 4.9 based on 2,459 reviews