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WED2B Reviews

4.9 Rating 34,275 Reviews

98 %

of reviewers recommend WED2B

Company Reviews

About WED2B:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses £699 and under (Excluding Platinum Edition) we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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Phone:

0333 123 7494

Email:

customercare@wed2b.com

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WED2B 5 star review on 4th May 2024

WED2B 5 star review on 4th May 2024

WED2B 5 star review on 4th May 2024

Natasha Guthrie

WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 2nd May 2024

WED2B 5 star review on 2nd May 2024

1879

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Star was a lovely girl and very friendly and had a lot of stories and suggestions. However, she was a bit full on to the point that I felt like I couldn't speak to my family members much who were there and that Star needed alot of attention. Family members gave me suggestions and then Star would remove these without asking me and also moved a dress I'd ranked high out of the room. I was also not allowed to try on all of the dresses. At the end, she suggested I tried some things on such as a tiara and then offered to price everything without asking if I liked/wanted the item and it felt very rushed at the end as though I was a problem. Although I found the dress on the last try it felt like quite a draining experience. I also didn't like rating the dresses as I went along, although I understood the purpose,I think just keeping a record of the dresses I really liked might have been better. Overall, I felt the experience was overwhelming and a bit chaotic and rushed towards the end and a bit pushy (though not sure if it was intentional) with buying bits to go with it. She didn't share prices for anything other than the dress or offer any other options. I had to ask about the underskirt and I was told I had to have Spandex because of my size?”

(WED2B Stoke) - Posted 1 year ago

Thank you so much for taking the time to share your review of your recent visit with us, your feedback is so important to us. We are sorry to hear your were not completely happy with your visit, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are glad you found your dream dress in store, however if there is anything further we can support with please get in touch with our Customer Care team at customercare@wed2b.com Best Wishes, WED2B.

Posted 1 year ago

“Brighton marina branch. All good until the staff member said “we have a limit that you can only try 4 dresses on”. This was very disappointing and upsetting as the website says” No appointments, try on as many dresses as you wish”. When I tried more and chose a dress to by I said “see, it was worth letting me try more” she replied “I am hungry though “ to which I replied “but you got a sale”. Also despite the fact we had seen the price on the label she wanted to charge more for packaging. She seriously let the company down as at checkout she was unfriendly despite the fact that I bought the dress. I felt very uncomfortable at checkout.”

(WED2B Brighton) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Nette Beratung”

(WED2B Frechen (DE)) - Posted 1 year ago

Vielen Dank für deine nette Bewertung und für deinem Besuch bei uns, Nadja! Wir wünschen euch alles Gute für euren großen Tag 💖 Liebe Grüße, wed2b

Posted 1 year ago

“I arrived on a Saturday morning and the shop was busy. They took my name and told me to come back within an half an half. When we came back we were invited to sit down. After a short wait, my bridesmaid were able to try on dresses, the staff were lovely and helpful. Once we had picked the dress, I waited to pay. The shop was very busy and I was waiting at the till over half an hour to pay. Overall I has great experience but was disappointed to wait so long for a member of staff attend the till and complete my transaction that would have only taken a few minutes.”

(WED2B Manchester) - Posted 1 year ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this lovely review. We do apologise for the wait in store, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We wish you all the best for your big day. Best wishes, WED2B

Posted 1 year ago

“Girl lovely . She was so nice but sadly Not enough stock . Very limited . She was disappointed as I was . Then to get an email thanking me for purchase was laughable . If only”

(WED2B Middlesbrough) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We would just like to confirm, the reason for the email was that you purchased our stunning 'Something Blue' pin, we like to thank all our customers for any purchase they make with us in store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Het zijn mooie jurken en de medewerkster Sonja was erg vriendelijk. Toch viel het me tegen dat ze zich niet aan het budget hield waar ze eerder zelf naar vroeg, en me jurken probeerde te verkopen die zo'n 50% duurder waren. Door me vervolgens wel enorm veel aandacht te geven voelde ik me aan het eind vooral enorm misleid.”

(WED2B Arnhem (NL)) - Posted 1 year ago

Hi Elise, het spijt ons zo te horen van uw recente ervaring in onze winkel, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf, en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd neemt om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op customercare@wed2b.com als u uw bezoek wilt bespreken en we zullen ons best doen om u te helpen uw droomjurk te vinden. Beste wensen, wed2b

Posted 1 year ago

“My experience at arriving at web to 2 wasn’t off to the a great start we found the lady on reception quite abrupt, after waiting 3 hours to be seen after only wanting to try on one dress without being able to have a drink or even offered a glass of water I found really off putting.. the commutation while waiting was awful.. after we was finally seen it changed my whole experience I had the most knowledgeable and kindest lady to help me into my dress her name was Emma.. she was fantastic and understood exactly what I was looking she made the whole experience for me and my bridesmaids so much fun.. we come away smiling ear to ear… and found the dress.. but unfortunately being the first time I’ve ever tried on a dress I found the service while waiting appalling.. if it wasn’t for falling in love with the dress I wouldn’t be returning.. it seemed no one knew what they was doing with customers”

(WED2B Milton Keynes) - Posted 1 year ago

Congratulations on finding your dream dress, and thank you for sharing your kind words Michelle. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Your feedback is so important to us so thank you for sharing this. If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 1 year ago

“Netjes geholpen, maar weinig opties (verschillende modellen) in de grotere maten. Ook weinig keuze in style in de grote maten.”

(WED2B Arnhem (NL)) - Posted 1 year ago

Jouw feedback is zo belangrijk voor ons. Bedankt voor het delen Laura! Hier bij wed2b worden onze jurken met beperkte oplage direct verkocht, zonder lange besteltijden. Hoewel dit betekent dat onze voorraad altijd onderhevig is aan veranderingen en verschilt binnen het winkelnetwerk, zal ons Customer Care Team altijd graag de beschikbaarheid voor je bezoek controleren. Als er nog iets anders is, neem dan contact met ons op via customercare@wed2b.com en wij helpen je graag 💖 Beste wensen, wed2b

Posted 1 year ago

“Service within the shop was lovely staff were very friendly however was very surprised when coming to pay for the bride and flower girl dresses that you also have to purchase the hangers ! And also a dress bag to put them in . I also tried to return a flower girl dress that had not even been tried on but because it wasn’t within 14 days they would not accept the return ! I feel 14 days is not enough time for a return especially when it comes to weddings ! Even normal highstreet shops allow atleast a month !”

(WED2B Bournemouth) - Posted 1 year ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“Trotz vor Wochen gemachte Termin Wartezeit von 1,5 Std.... Ansonsten nette Beratung, schicke Kleider. Kaufverpflichtung einer Box inkl (furchtbar pink-buntem) Morgenmantel, Kleidersack und Kleiderbügel für 62 Euro beim Bezahlvorgang für mein Empfinden etwas dreist.”

(WED2B Garbsen (DE)) - Posted 1 year ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem Customer Care Team unter customercare@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, wed2b

Posted 1 year ago

“So the place was clean big nice welcoming staff where lovely really helpful and really easy to get on with the only downside is I braught my brismades to pick a dress so therefore try them on but most of the dresses where broke on the zip and all we kept gettin told was where waiting for new stuff it was really embarrassing for me my brismades trying on endless broken dresses and honestly shouldn’t be allowed to happen but everything g else was brilliant really kind welcoming polite people and nice building jis a let down on broken zips”

(WED2B Rotherham) - Posted 1 year ago

Your feedback is so important to us – thank you for sharing this! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 1 year ago

“It was lovely at first but we did feel a bit rushed as got told we had to hurry as the manager had said they had more brides to see. As we weren’t in there that long as it had took us quite a while to be seen ourselves.”

(WED2B Middlesbrough) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 1 year ago

“I really liked the dresses and the ladies at Bournemouth were amazing!! Didn’t like that you had to buy bags extra to carry the dresses”

(WED2B Bournemouth) - Posted 1 year ago

Your feedback is so important to us – thank you for sharing this Melissa! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 1 year ago

“I found the experience very mixed. I thought the consultant I had was lovely, but not as enthusiastic as the other staff I interacted with. I felt a bit like I was disappointing her by not liking dresses and after trying only three, she seemed reluctant to offer me any more. There was a specific dress I wanted to try on that I wasn't ever brought and no one would tell me why. I still had an okay time, but it wasn't the experience I had hoped for or the experience my friends have had.”

(WED2B Glasgow) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Der Laden war furchtbar kalt.. Zuwenig kurze /midi kleider ,keine Tücher, Jacken ,Schuhe”

(WED2B Frechen (DE)) - Posted 1 year ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem kundenservice Team unter kundenservice@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, Wed2b

Posted 1 year ago

“Experience in store getting my dress was great. It was then when I wanted to get my veil not so great. Shop didn't have it in then when ordered online they don't deliver to me. Lucky I had family to help but some people don't.”

(WED2B Belfast) - Posted 1 year ago

Thank you for taking the time to share this feedback, we are so happy to hear you had a wonderful time in our Belfast Store. Unfortunately we currently do not deliver to Belfast home address but this is something we are working on. Your feedback will be passed back to our team. If there is anything further we can support with please get in touch with customercare@wed2b.com. Best Wishes, WED2B

Posted 1 year ago

“Came in only for a veil. Lady on reception was friendly and welcoming and took my details, the lady who attended to us was professional but not very friendly. Venue itself was not what I was expecting, felt like a warehouse with the scaffolding.”

(WED2B Liverpool) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 1 year ago

“Super vriendelijk personeel!”

(WED2B Antwerp (BE)) - Posted 1 year ago

Bedankt voor je mooie recensie en wat leuk dat je ons bezocht hebt! We wensen jullie het allerbeste voor jullie grote dag 💖 Liefs, WED2B

Posted 1 year ago

“Die Verkäuferin hat unangemessene Kommentare gebracht und mich versucht zum Kauf zu drängen. Ich war am Anfang so glücklich und sie hat mich echt fast zum weinen gebracht.”

(WED2B Hamburg (DE)) - Posted 1 year ago

Hi Pia, Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem kundenservice Team unter kundenservice@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, Wed2b

Posted 1 year ago

“It was OK but felt like I didn't get to see the real look with some dresses as they aren't done up.”

(WED2B Bristol) - Posted 1 year ago

e are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

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WED2B is rated 4.9 based on 34,275 reviews