The staff were friendly & a nice selection of dresses. Items purchased were wrapped with carefully. I was disappointed about all the additional extras that were added on without asking for example dressing gown, pin badges etc. I had question what these were and ask for them to be removed. We were also not advised that everything that the dress comes in is chargeable on top - hangers dress bag, storage box. Basically, anything that is not what you try on is extra that nobody tells you about. If you're prepared before you go it doesn't take away the enjoyment & replace with shock when you come to pay.