After my partner had been to your store and had a fantastic experience with Meg and bought her dress, I was very excited about my visit. My mum had made the journey from her home in Spain and was equally excited. My mum, future mother-in-law, friend and myself visited your store yesterday. We were greeted by a welcoming lady, who we presumed was the manager. We took a seat and waited 20 minutes even though there was no one else in the store. Helen then came over and introduced herself, we all thought that she was not the most welcoming or engaging. Firstly, she got my name wrong until she was corrected. She was then told by my mother-in-law that her daughter had recently bought her dress from here and Helen asked when her daughter was getting married, to which she replied she is marrying Shannon, to which Helen replied 'Oh I get you'. I was made to feel slightly uncomfortable because of this. Helen picked a couple of dresses out after I had shown her what I had in mind, my mother-in-law had told her that my partner had bought her dress and not to pick the same one out for me to try. I tried 2 dresses on that weren't what I had asked to try, as Helen was picking a third one, my mother-in-law went round to speak with her, Helen had my partner's dress in her hand ready for me to try on! Jo then informed her you cannot take that as that is my daughter's dress, which Helen hadn't bothered to ask to see beforehand. Jo then told her what I wanted to try to which Helen responded 'I don't think she will suit that' but I tried it on and that was my dress which I am totally thrilled with. Helen referred to me as 'tiny' several times which made me feel uncomfortable, in a professional setting when you don't know someone I believe a more acceptable term would be petite. It seemed that Helen had no interest or enthusiasm for her job and didn't feel the need to make a connection. When we were at the till, my party were taking photos of me and she physically moved my mum out of the way to move a dress that was on the rail. We then paid for the dress and said we were stepping outside for a minute whilst they were packing the dress. Helen then came to the top of the stairs and held the box up and walked back in which then made us feel rushed, we came back in the shop and the box with my dress in was just left on the floor and no one was around. Although I love my dress I feel the experience wasn't what I dreamed of and it is such a shame due to my partner having the bet experience.