Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,516 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some prices lower than expected but balanced by some good prices so the whole exercise was worth the effort.”

Helpful Report

Posted 3 years ago

Hello John, Thank you for leaving a review. We're glad to hear you find our service easy to use. We’re sorry to hear some of the prices did not meet your expectations; we take many different factors into account such as prices when new, prices when used, supply/demand in the market etc when deciding if we can make an offer for items and, if so, how much for. These factors are usually out of our control, sorry. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Webuybooks is really good 100% good but I would improve is be able to scan more dvd and cds as there are so many and you should accept them”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review. we are happy to get feedback and will take your comments on board, we are always looking to improve our service. We hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“We buy books is ok - but the website Ziffit is easier to use. I would use we buy books more if it was easier. when scanning from my work computer ziffit allows us to scan again without having to clock the X on the 'sorry we cant take this'”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We welcome all feedback and will take your comments on board to improve our service wherever possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Too many books refused, Good options for delivery/ drop off at local shop Payment made quickly”

Helpful Report

Posted 3 years ago

Hello Derek, Thank you for leaving a review. We're glad to hear you are happy with the service provided. We’re sorry to hear some of the items were not accepted at this time. Although we do try to accept as many items as possible, this is based on the supply and demand on the market and our stock levels at the time. As these factors change quickly, it may be worth checking again soon to see if we can then accept these items. We typically advise that items relating to cookery, crafts, travel, history and education may be more likely to be accepted. Any feedback is greatly appreciated and your comments will be passed on to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Easy to use website, and posting instructions/label printing. Would be good if you were rewarded for condition of books as majority of mine appear brand new”

Helpful Report

Posted 3 years ago

Hi Daniel, Thank you for taking the time to leave a review. We are happy to get feedback and will take your comments on board, we are always looking to improve our service. Hope to see you again soon, WeBuyBooks.

Posted 3 years ago

“Great platform to sell unwanted books. However, the book types accepted or wanted is very small and therefore at times makes it inconvenient. There should be a greater range of books available to be sold even if it is at a very cheap price. For example, some books you could not sell as they “dont need this item”.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We're glad to hear you are happy with the service provided. We’re sorry to hear some of the items were not accepted at this time. Although we do try to accept as many items as possible, this is based on the supply and demand on the market and our stock levels at the time. As these factors change quickly, it may be worth checking again soon to see if we can then accept these items. We typically advise that items relating to cookery, crafts, travel, history and education may be more likely to be accepted. Any feedback is greatly appreciated and your comments will be passed on to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“The only bit that let you down was the 7 different times I was given for collection over a period of 4 days…my parcel was ready…. I was in for every time slot…. It caused me a tremendous amount of stress in the end! Otherwise you would have got full marks!”

Helpful Report

Posted 3 years ago

Hello Linda, Thank you for leaving a review. We are delighted to hear how impressed you were using our service. However, we aim to provide a positive experience from start to finish, therefore we apologise that you were let down by the courier. This is designed to be a convenient and stress-free way to send your items to us, therefore, we do apologise again for the issues encountered. We're glad that you found the rest of the process to be positive and hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Love that courier collection is arranged. Just box up and arrange collection day to suit you. Quick processing and payment. Just wish they’d pay a bit more for them!”

Helpful Report

Posted 3 years ago

Hello Linda, Thank you for leaving a review. We're glad to hear you are happy with the service provided especially the free collection. We’re sorry to hear some of the prices offered were lower than expected. Although we do try to be as competitive as possible, this is based on the supply and demand on the market and our stock levels at the time. Unfortunately, this is largely beyond our control, sorry. Any feedback is greatly appreciated and your comments will be passed on to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Easy to use, quick service though the prices they offer aren't exactly great sometimes, hence why I also use two of their competitors.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We're glad to hear you find our service easy to use and payment is received quickly. We’re sorry to hear some of the prices do not meet your expectations; we take many different factors into account such as prices when new, prices when used, supply/demand in the market etc when deciding if we can make an offer for items and, if so, how much for. These factors are usually out of our control, sorry. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“No overall issues, but there was no communication between sending the books off and payment which was a couple of weeks. Would have been nice to at least know the parcel had been received.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are happy to hear you were pleased with our service overall. We apologise for the lack of communication. We typically allow upto 5 working days for offers to arrive with us following collection, however, this took much longer. Although the trade was checked and paid for quickly once it arrived with us, we apologise on behalf of the courier for this delay. Thank you again for your feedback; your comments will be taken on board to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Not much money for books- I’m now donating to local primary/ secondary schools/ charity shops as a means of recycling them.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We’re sorry to hear you were disappointed with the prices offered for your items. We take many different factors into account such as prices when new, prices when used, supply/demand in the market etc when deciding if we can make an offer for items and, if so, how much for. These factors are usually out of our control, sorry. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“The concept is good, the app is user-friendly and the process of accepting a quote and printing labels is efficient. Where it's let down (for me anyway) is the poor collection/delivery service by Hermes: I received no notification to confirm that they were coming on the scheduled day, then when they didn't turn up had to phone WeBuyBooks, who had no information about why they hadn't turn up. All they could was raise a query with Hermes by e-mail and ask me to wait. Hermes eventually collected the boxes five days later than the date I'd originally booked. Thankfully I work from home, so it wasn't too much of an inconvenience; if I'd made special arrangements to be at home for the collection, I'd be furious. So, overall, great concept and process from WBB let down by poor service and total absence of communication from Hermes.”

Helpful Report

Posted 3 years ago

Hello Rob, Thank you for leaving a review. We are delighted to hear how impressed you were using our service. However, we aim to provide a positive experience from start to finish, therefore we apologise that you were let down by the courier. This is designed to be a convenient and stress-free way to send your items to us, therefore, we do apologise again for the issues encountered. We glad that you found the rest of the process to be positive and hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“It would be great if they accepted more titles and/or pay more than a few pence. Also the packaging labels they send have way too much unnecessary paper. Other than that happy with them.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We're glad to hear you are happy with the service provided. We’re sorry to hear some of the prices offered were lower than expected and some items were not accepted at this time. Although we do try to be as competitive as possible, this is based on the supply and demand on the market and our stock levels at the time. As these factors change quickly, it may be worth checking again soon to see if we can then accept these items. Any feedback is greatly appreciated and your comments will be passed on to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“A really good service to have. Easy to use. Just wish you took a wider variety of books.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We are delighted to hear how impressed you were using our service. We do try to accept as many items as possible, however, this is linked to the supply and demand on the market as well as our current inventory levels. These factors do change quickly, therefore it may be worth rescanning these items at a later date. We typically advise that books relating to the following categories may be more likely to be accepted: food/cookery, history, education, arts/crafts, travel. Thank you again for your feedback. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Technically a good system and easy to work and free to use and send - But really low prices given for individual books and the effort and cost of finding boxes suitable to use to send the books has made me think twice about using the service again. It was so much easier to just take the books to the charity shop - obviously no monetary gain but weighed again £6 paid for 10 books chosen out of about 50 I had to get rid of ( the others all rejected) I might just as well as saved myself the bother of trying to source a suitable box for sending the books and taken them all to the charity shop.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We're happy to hear you were impressed with how easy our service was to use and the free collection/drop off options. We’re sorry to hear some of the prices offered were lower than expected and some items were not accepted at this time. Although we do try to be as competitive as possible, this is based on the supply and demand on the market and our stock levels at the time. Your feedback is greatly appreciated. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Ok, but much of what I wanted to sell was rejected, even though I'd bought second hand from a similar company. The process of mailing the items was easy enough, but after well over a week I'm still waiting for the payment!”

Helpful Report

Posted 4 years ago

Hello Steve, Thank you for leaving a review. We're glad to hear you found the process of sending your items to us to be straightforward. We’re sorry to hear some of the items you scanned were not accepted at this time. Although we do try to buy as many items as possible, our decision is based on the supply and demand on the market and our stock levels. It’s possible that we had excess copies in our warehouse or that the items were not selling on the marketplace to a level where we wished to purchase further copies. This demand can change on a day-to-day basis, and it can be worth rescanning items at a later date if you aren't in a rush to sell. We hope you have received your cheque for the trade, however, if this is not the case, please contact us at info@webuybooks.co.uk and we can look into this further for you. Thank you again for your feedback; we hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“I recently sold some books on we buy books website. The procedure was easy and straightforward. I received payment in a few days,no problem. Some of the offers seemed quite poor ,but I wanted rid of the books so accepted them. I have used this website before and will probably use it again. The charity shop was very grateful for the books we buy any books did,nt want..”

Helpful Report

Posted 4 years ago

Hello Neil, Thank you for leaving a review. We're happy to hear you found the process of trading with us straightforward. We’re sorry to hear some of the prices offered were lower than expected. Although we do try to be as competitive as possible, our prices are based on the supply and demand on the market, prices when bought new compared to used, etc. These factors are largely beyond our control, sorry. Your feedback is greatly appreciated. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Up until recently I would have given a 5 star rating but their couriers are extremely unreliable.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We apologise for the issues experienced with your collection. The free collection service offered is designed to be a hassle-free way to send your items to us; therefore we are sorry to hear that this has not been the case for you. Should you experience any similar issues with a future trade, please contact our friendly Customer Service team who will gladly assist where possible. Apologies again for any inconvenience caused. Best regards, WeBuyBooks

Posted 4 years ago

“Thank you for accepting some of my books however I did scan lots that were not acceptable unsure why some are in excellent condition, fiction, non fiction, however not suitable to you.”

Helpful Report

Posted 4 years ago

Hello Fran, Thank you for leaving a review. We’re sorry to hear some of the items you scanned were not accepted at this time. Although we do try to buy as many items as possible, our decision is based on the supply and demand on the market and our stock levels. It’s possible that we had excess copies in our warehouse or that the items were not selling on the marketplace to a level where we wished to purchase further copies. This demand can change on a day-to-day basis, and it can be worth rescanning items at a later date if you aren't in a rush to declutter. Thank you again for your feedback; all comments are taken onboard to improve our service. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Very prompt and efficient service but accepts a very limited quantity of books. I scanned 8 large boxes of books and of those, only half of one box was accepted. Scanning all 8 boxes and having so few accepted for the princely sum of a little over £14 made it hardly worthwhile. I ended up carting all the other books off to a charity shop depot. 5 stars for people's customer service, the ISBN scanning facility and the Hermes pick-up, but probably just the 1 star for the actual book-buying service.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. It's great to hear that you were impressed with your experience trading with us. We’re sorry to hear some of the items you scanned were not accepted at this time. Although we do try to buy as many items as possible, our decision is based on the supply and demand on the market and our stock levels. It’s possible that we had excess copies in our warehouse or that the items were not selling on the marketplace to a level where we wished to purchase further copies. This demand can change on a day-to-day basis, and it can be worth rescanning items at a later date if you aren't in a rush to declutter. Thank you again for your feedback; all comments are taken onboard to improve our service. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

Webuybooks is rated 4.7 based on 9,516 reviews