Name: Webuybooks
Rating: 4.68

“The only bit that let you down was the 7 different times I was given for collection over a period of 4 days…my parcel was ready…. I was in for every time slot…. It caused me a tremendous amount of stress in the end! Otherwise you would have got full marks!”

Helpful Report

Posted 3 years ago

Hello Linda, Thank you for leaving a review. We are delighted to hear how impressed you were using our service. However, we aim to provide a positive experience from start to finish, therefore we apologise that you were let down by the courier. This is designed to be a convenient and stress-free way to send your items to us, therefore, we do apologise again for the issues encountered. We're glad that you found the rest of the process to be positive and hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Love that courier collection is arranged. Just box up and arrange collection day to suit you. Quick processing and payment. Just wish they’d pay a bit more for them!”

Helpful Report

Posted 3 years ago

Hello Linda, Thank you for leaving a review. We're glad to hear you are happy with the service provided especially the free collection. We’re sorry to hear some of the prices offered were lower than expected. Although we do try to be as competitive as possible, this is based on the supply and demand on the market and our stock levels at the time. Unfortunately, this is largely beyond our control, sorry. Any feedback is greatly appreciated and your comments will be passed on to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Easy to use, quick service though the prices they offer aren't exactly great sometimes, hence why I also use two of their competitors.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We're glad to hear you find our service easy to use and payment is received quickly. We’re sorry to hear some of the prices do not meet your expectations; we take many different factors into account such as prices when new, prices when used, supply/demand in the market etc when deciding if we can make an offer for items and, if so, how much for. These factors are usually out of our control, sorry. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“No overall issues, but there was no communication between sending the books off and payment which was a couple of weeks. Would have been nice to at least know the parcel had been received.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are happy to hear you were pleased with our service overall. We apologise for the lack of communication. We typically allow upto 5 working days for offers to arrive with us following collection, however, this took much longer. Although the trade was checked and paid for quickly once it arrived with us, we apologise on behalf of the courier for this delay. Thank you again for your feedback; your comments will be taken on board to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Not much money for books- I’m now donating to local primary/ secondary schools/ charity shops as a means of recycling them.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We’re sorry to hear you were disappointed with the prices offered for your items. We take many different factors into account such as prices when new, prices when used, supply/demand in the market etc when deciding if we can make an offer for items and, if so, how much for. These factors are usually out of our control, sorry. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“The concept is good, the app is user-friendly and the process of accepting a quote and printing labels is efficient. Where it's let down (for me anyway) is the poor collection/delivery service by Hermes: I received no notification to confirm that they were coming on the scheduled day, then when they didn't turn up had to phone WeBuyBooks, who had no information about why they hadn't turn up. All they could was raise a query with Hermes by e-mail and ask me to wait. Hermes eventually collected the boxes five days later than the date I'd originally booked. Thankfully I work from home, so it wasn't too much of an inconvenience; if I'd made special arrangements to be at home for the collection, I'd be furious. So, overall, great concept and process from WBB let down by poor service and total absence of communication from Hermes.”

Helpful Report

Posted 3 years ago

Hello Rob, Thank you for leaving a review. We are delighted to hear how impressed you were using our service. However, we aim to provide a positive experience from start to finish, therefore we apologise that you were let down by the courier. This is designed to be a convenient and stress-free way to send your items to us, therefore, we do apologise again for the issues encountered. We glad that you found the rest of the process to be positive and hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“It would be great if they accepted more titles and/or pay more than a few pence. Also the packaging labels they send have way too much unnecessary paper. Other than that happy with them.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We're glad to hear you are happy with the service provided. We’re sorry to hear some of the prices offered were lower than expected and some items were not accepted at this time. Although we do try to be as competitive as possible, this is based on the supply and demand on the market and our stock levels at the time. As these factors change quickly, it may be worth checking again soon to see if we can then accept these items. Any feedback is greatly appreciated and your comments will be passed on to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“A really good service to have. Easy to use. Just wish you took a wider variety of books.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are delighted to hear how impressed you were using our service. We do try to accept as many items as possible, however, this is linked to the supply and demand on the market as well as our current inventory levels. These factors do change quickly, therefore it may be worth rescanning these items at a later date. We typically advise that books relating to the following categories may be more likely to be accepted: food/cookery, history, education, arts/crafts, travel. Thank you again for your feedback. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Technically a good system and easy to work and free to use and send - But really low prices given for individual books and the effort and cost of finding boxes suitable to use to send the books has made me think twice about using the service again. It was so much easier to just take the books to the charity shop - obviously no monetary gain but weighed again £6 paid for 10 books chosen out of about 50 I had to get rid of ( the others all rejected) I might just as well as saved myself the bother of trying to source a suitable box for sending the books and taken them all to the charity shop.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We're happy to hear you were impressed with how easy our service was to use and the free collection/drop off options. We’re sorry to hear some of the prices offered were lower than expected and some items were not accepted at this time. Although we do try to be as competitive as possible, this is based on the supply and demand on the market and our stock levels at the time. Your feedback is greatly appreciated. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Ok, but much of what I wanted to sell was rejected, even though I'd bought second hand from a similar company. The process of mailing the items was easy enough, but after well over a week I'm still waiting for the payment!”

Helpful Report

Posted 3 years ago

Hello Steve, Thank you for leaving a review. We're glad to hear you found the process of sending your items to us to be straightforward. We’re sorry to hear some of the items you scanned were not accepted at this time. Although we do try to buy as many items as possible, our decision is based on the supply and demand on the market and our stock levels. It’s possible that we had excess copies in our warehouse or that the items were not selling on the marketplace to a level where we wished to purchase further copies. This demand can change on a day-to-day basis, and it can be worth rescanning items at a later date if you aren't in a rush to sell. We hope you have received your cheque for the trade, however, if this is not the case, please contact us at info@webuybooks.co.uk and we can look into this further for you. Thank you again for your feedback; we hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“I recently sold some books on we buy books website. The procedure was easy and straightforward. I received payment in a few days,no problem. Some of the offers seemed quite poor ,but I wanted rid of the books so accepted them. I have used this website before and will probably use it again. The charity shop was very grateful for the books we buy any books did,nt want..”

Helpful Report

Posted 3 years ago

Hello Neil, Thank you for leaving a review. We're happy to hear you found the process of trading with us straightforward. We’re sorry to hear some of the prices offered were lower than expected. Although we do try to be as competitive as possible, our prices are based on the supply and demand on the market, prices when bought new compared to used, etc. These factors are largely beyond our control, sorry. Your feedback is greatly appreciated. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Up until recently I would have given a 5 star rating but their couriers are extremely unreliable.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We apologise for the issues experienced with your collection. The free collection service offered is designed to be a hassle-free way to send your items to us; therefore we are sorry to hear that this has not been the case for you. Should you experience any similar issues with a future trade, please contact our friendly Customer Service team who will gladly assist where possible. Apologies again for any inconvenience caused. Best regards, WeBuyBooks

Posted 3 years ago

“Thank you for accepting some of my books however I did scan lots that were not acceptable unsure why some are in excellent condition, fiction, non fiction, however not suitable to you.”

Helpful Report

Posted 3 years ago

Hello Fran, Thank you for leaving a review. We’re sorry to hear some of the items you scanned were not accepted at this time. Although we do try to buy as many items as possible, our decision is based on the supply and demand on the market and our stock levels. It’s possible that we had excess copies in our warehouse or that the items were not selling on the marketplace to a level where we wished to purchase further copies. This demand can change on a day-to-day basis, and it can be worth rescanning items at a later date if you aren't in a rush to declutter. Thank you again for your feedback; all comments are taken onboard to improve our service. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Very prompt and efficient service but accepts a very limited quantity of books. I scanned 8 large boxes of books and of those, only half of one box was accepted. Scanning all 8 boxes and having so few accepted for the princely sum of a little over £14 made it hardly worthwhile. I ended up carting all the other books off to a charity shop depot. 5 stars for people's customer service, the ISBN scanning facility and the Hermes pick-up, but probably just the 1 star for the actual book-buying service.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. It's great to hear that you were impressed with your experience trading with us. We’re sorry to hear some of the items you scanned were not accepted at this time. Although we do try to buy as many items as possible, our decision is based on the supply and demand on the market and our stock levels. It’s possible that we had excess copies in our warehouse or that the items were not selling on the marketplace to a level where we wished to purchase further copies. This demand can change on a day-to-day basis, and it can be worth rescanning items at a later date if you aren't in a rush to declutter. Thank you again for your feedback; all comments are taken onboard to improve our service. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“The reason for using WBB on this occasion was the ability to have the package of books collected from home. Hermes didn't arrive on the day requested. The WBB staff contacted Hermes for us with preferred dates for reorganisation, which were ignored and a short notice, inconvenient date was offered by Hermes which was then missed. Further escalation by WBB received no response so I eventually too the package to a drop off point. The 3 star rating is lower than I would give WBB for their work (although they didn't manage to kick Hermes into life they did offer compensation) and significantly higher than I would give to Hermes on this. Hermes' performance will make me cautious about using this service again”

Helpful Report

Posted 3 years ago

Hello Ian, Thank you for leaving a review. Our main priority is to provide all customers with a positive trading experience, therefore, we apologise that you were let down by the courier. This is designed to be a convenient and stress-free way to send your items to us, therefore, we do apologise again for the issues encountered. We hope that you found the rest of the process to be positive and hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“It takes about 7-10 working days to receive the payment. The offer is pretty low in general.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We’re sorry to hear you were disappointed with the prices offered for your items. We take many different factors into account such as prices when new, prices when used, supply/demand in the market etc when deciding if we can make an offer for items and, if so, how much for. These factors are usually out of our control, sorry. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Easy to use but after 2 weeks I still have not received my cheque..... I have no idea if my delivery was or not on time.... I sent it by hermes”

Helpful Report

Posted 3 years ago

Hello Ruth, Thank you for leaving a review. We are happy to hear you found our service easy to use when trading with us. We received your offer and the items all met our guidelines; the cheque for this was posted on 14th July and should have arrived by now. If you are still awaiting this, please send us an email to info@webuybooks.co.uk confirming the postal address and we can look into this further for you. Best regards, WeBuyBooks

Posted 3 years ago

“Arranged my collection which was for a day I would definitely be in all day. There is no time slot just eg 8am to 7pm so you're tied to staying in until you know more. On the day itself the time slot from the collection comp[any changed a few times and kept getting later and later. Late afternoon it said it would not be coming at all that day. When i went to the site to rearrange collection it said I had not been in when they called- this was untrue and made me feel angry! There had been an automatic rearrange for the following day but no option for me to change it - no one asked if this was convenient! It did happen to following day but I had to change my plans so that I was available. It's not like a delivery where your neighbour can take a parcel in for you, this is a pickup and a heavy box so not easy to just leave with someone else.”

Helpful Report

Posted 4 years ago

Hello Jackie, Thank you for leaving a review. We are sorry to hear of the issues encountered with the courier collection. It is designed to be a seamless service to get the items to us, therefore we apologise on behalf of the courier for this. There can occasionally be unforeseen delays with the courier which are unfortunately out of our control. In these situations, the courier automatically reattempts the following working day. We apologise that this was not as convenient as the date originally arranged. We can see that once the courier collected the offer, this arrived quickly and payment was promptly processed. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Total lack of communication, I had no idea when/if the books had been received nor when I would be paid. The process took far too long, much longer than another bookseller who collected books the same day and kept me informed throughout.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. Firstly, we would like to apologise for the issues experienced with this trade. Our priority is to provide a positive experience for all of our customers; therefore we are very sorry if this has not been the case for you. We have looked into this further and can see that this trade was late arriving with us. We typically allow upto 5 working days for offers to arrive with us following collection, however, this too much longer. Although the trade was checked and paid for quickly once it arrived with us, we apologise on behalf of the courier for this delay. Thank you again for your feedback; we hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Unfortunately you were unable to take a lot of books, DS games and DVD that I would like to sell.”

Helpful Report

Posted 4 years ago

Hello Sandra, Thank you for taking the time to leave us a review. We are sorry to hear some of the items you wanted to sell were not accepted at this time. This is linked to the supply and demand on the market which is out of our control I’m afraid. We also consider our current stock levels when deciding which items we can accept. This is to avoid overstocking in any particular items. However, this demand changes regularly and is worth checking back in a few days/weeks to see if we are then able to accept these items and, if so, how much we can offer for them. We typically advise that items belonging to the following categories are more likely to be accepted due to a higher demand in the marketplace: Books: food/cookery, arts & crafts, education, history, travel DVDs: Exercise/workout, Disney classics, Box Sets, Chart DVDs Games: Exercise/work out, Chart games We hope to see you trading with us again soon! Best regards, WeBuyBooks

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Webuybooks Reviews