Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 10,040 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

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4.7

Based on 10,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

paul.ryan@webuybooks.co.uk

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told me two of my books were missing from the order when I know for a fact I put them in the box.”

Helpful Report

Posted 1 day ago

“Whole process very easy and straightforward, however was disappointed in how many books were rejected and that three more valuable titles were marked as not received. I have double and triple checked at home and we definitely sent them. This is the second time something like this has happened. I gave you the benefit of the doubt the first time, but I don't see me using you again.”

Helpful Report

Posted 4 weeks ago

“I sold a number of CDs here recently, and before that several shipments of books. It used to be that if the quality of a book was insufficient, they would note it and explain why. Now you have to go and hunt down what they said they would pay, check the amount they gave you and then wait to speak to a customer service agent to find out why. They for some reason went from being being deliberately transparent to hiding the fact that rejected items, and making you do a lot of legwork to find out why. I'm now trading with one of their competitors instead.”

Helpful Report

Posted 1 month ago

“I hace sold books back to them before .. but my most recent sale to them was accepted but they said 4 books were not in the package. Nothing I could do about it once they say they haven't received them. BUT I am sure they were packed with the rest as I use their list as a packaging guide. Very Strange”

Helpful Report

Posted 3 months ago

“What they say and what you get is different.”

Helpful Report

Posted 3 months ago

“This is good tp recycle books. The only problem is that u get less money. Which frustrating especially if you are trying to get extra money”

Helpful Report

Posted 3 months ago

“I sent all books back to be told they weren’t paying me half the money due to water damage yet when I packed them there wasn’t water damage but it’s £3 I can’t care a less however I won’t use them again Enjoy that £3”

Helpful Report

Posted 3 months ago

“I was told that The De Vinci code was not in the box of books I had sent - it very much was and significantly reduced the amount of money I was expecting”

Helpful Report

Posted 4 months ago

“I sent over 50 books. Two books were brand new and had not even been opened. They happened to also be two of the books they offered the most for. I got an email to say neither had passed their quality control and those were discounted from the amound I was paid. This was unfair and incorrect. I raised the issue immediately however there appeared to be no recourse open to me as they had already sent them to be 'recycled'. I asked for the books back as I knew they could be sold individually on Ebay for a decent price. Be very careful what you send!”

Helpful Report

Posted 7 months ago

“Pretty poor payment levels -10p a book often. Even when you send high quality books packed well they say they haven't received them - only paid out when I proved via a photo the books apparently not received were in the box. I feel they capitalise on the fact that selling used books is not easy so this is often the only solution, although I feel sure their profit on resale is significant. Used through necessity but not a great option”

Helpful Report

Posted 8 months ago

“Didn't pay out on a lot of the expensive books, but almost all the cheap ones they accepted. Payment was far lower than the basket price”

Helpful Report

Posted 11 months ago

“Easy to use app. Getting books to them is fairly easy too.”

Helpful Report

Posted 11 months ago

“Disappointing. I sent them 10 books. One was discarded due to 'water damage' and thrown away. It was certainly not water damaged when I sent it - I had only bought it within the last year. They pay very little. Not really worth the effort.”

Helpful Report

Posted 11 months ago

“A bit disappointing. Most of the books that I scanned were rejected. Out of the £26 odd worth of books that were accepted and sent £15 plus were rejected on arrival. Funnily enough it was the ones that were worth more than 50p. I'd have rather kept them if I'd known. Also took quite a long time to process and be paid.”

Helpful Report

Posted 1 year ago

“I sent 2 slots books , only received one discounted money. no any further solution or at least return the books”

Helpful Report

Posted 1 year ago

“I've used their book buying service and I was always very happy wth them. I've had no problems during the past year but they now seem to have adopted World of Books' habit of reducing your payment by saying books haven't arrived. My last shipment was reported to have an amazing total of 7 books missing!!! I am actually OCD about counting them in, checking and rechecking so something odd is happening their end. The amount paid for books is miniscule anyway so why I would withhold 7 books wortha few pence each doesn't make sense”

Helpful Report

Posted 1 year ago

“Not very impressed with the turnaround service. Sent items over 3 weeks ago that according to the courier pick up service was delivered several days after me dropping the items off at pickup location. Yet your app still says ‘on route’. I have sent items to MusicMagpie within the same time frame that have not only been received (they kindly email you to let you know they have received them), but have been processed and paid for. Need to do better….will not be sending anymore items to you.”

Helpful Report

Posted 1 year ago

“Waited 3 weeks for cheque to arrive and then my online banking app would not accept it, had to take to local post office as all our local banks have closed.”

Helpful Report

Posted 1 year ago

“Comparing my 5 most recent trades with 5 over similar periods in 2023, 2021 and 2020 I discover that: In 2020 I sold 25 books at an average of £1.08 each In 2021 I sold 29 books at an average of £1.48 each In 2023 I sold 56 books at an average of 96p each In 2025 I sold 51 books at an average of 60p each Bear in mind a good deal of inflation over the last 5 years, and you can't avoid the conclusion that WBB has cut the amount it pays per book by over 50%. 15p for recently published novels in very good condition is not a good deal. This is becoming a less and less attractive proposition.”

Helpful Report

Posted 1 year ago

“Not sure who was at fault we buy any books or evri but it took lots of emails back and forth to get nowhere to find out were my books were. One blamed the other”

Helpful Report

Posted 1 year ago

Webuybooks is rated 4.7 based on 10,040 reviews