Webuybooks Reviews

Name: Webuybooks
Rating: 4.69

4.7 Rating 8,585 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 8,585 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is easy to use but the price they offer for the books and CD's etc is so low I would prefer to give the items to a charity shop.”

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Posted 1 week ago

“I was told 4 books were missing which really shocked me as I checked the number of books twice to make sure they were all there. I can’t prove this so the payment was reduced.”

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Posted 2 weeks ago

“Takes over a week from collecting at local shop to payment into my account. I'd like to know why it takes more than 3-4 days ?”

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Posted 3 weeks ago

Hello Derek, Thank you for leaving a review. Looking into your trade we can see that payment was processed within 3 days of your items being collected from the drop off point. We allow upto 5 working days for the items to reach us following collection and we advise that items are checked and paid for within 2 working days. Packages go through the courier network rather than delivered straight to us after being collected from the drop off point. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 1 week ago

“They always refuse the more expensive books, these books are 2nd hand so are not going to be in 100 percent perfect condition. They say they recycle them? Of course”

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Posted 2 months ago

Hello, Thank you for leaving a review. Our Quality Control Team do not have access to the prices offered for the items to ensure these are fairly inspected against our Item Condition Guidelines. We understand that the items are second hand and will have some wear and tear, however, we have a duty to buying customers that these are in a good condition. When an item does not meet our guidelines, the item can be returned or recycled. Best regards, WeBuyBooks

Posted 1 month ago

“You might as well give your items to charity or throw them away. The offer is a waste of time and so is arranging to send your items to webuybooks. You also have to have the accepted amount of minimum of £5 worth of items. This could be 20 items. For as low as 10p each. They make even £5 worth of items virtually impossible. In other word you're giving your items to webuybooks - books, CDs, DVDs for pittance.”

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Posted 2 months ago

“It is very hard to find books that we buy books want to buy. We have been having a big clear out and I'd say 98% they didn't want. Also they pay very little for some books often only 15p”

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Posted 2 months ago

“Disappointed at the lack of books webuybooks accept.”

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Posted 3 months ago

“I had a nightmare with the rather incompetent collection service [evri]. However Webuybooks customer service was not to bad attending to the problems thereof. But, overall, it was all slow, and it generated stress, this is why, unfortunately, I am not that enthusiastic about selling further books to then.”

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Posted 3 months ago

“I have so many good books in really good condition and you are not interested. I find it a complete waste of time.”

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Posted 3 months ago

“Thought it was a great idea for my daughter to sell her unwanted books and earn herself some pennies. Sadly they took a month to pay up. Not sure it was such a great plan after all!!”

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Posted 4 months ago

“We Buy Books uses a dedicated courier firm, Evri - there are no Evri 'drop-off' points near me. Consequently, a considerable amount of petrol is required to drive 20 miles or so to deposit my books. Secondly, the purchase price offered by We Buy Books is very, very low. It will barely pay your travel expenses for depositing the books. Because there appears to be no competition for selling secondhand books, WBB can offer whatever they want; in this case, derisory prices. The books I sold were mostly academic texts; some of them were not easy to find. Perhaps WBB is more generous with novels - but I think this is unlikely...how many copies of the 'da Vinci Code' (or insert ubiquitous title of choice) do they need? In conclusion: donating the books to charity will be less hassle & you won't be losing out much financially, sadly.”

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Posted 4 months ago

“We decided to see how WEBUYBOOKS worked - the system is splendid however the price paid for major books is either nil or about 10% of what rear book buys pay. We will not be using the service again if WEBUYBOOKS don't value interesting and rear books. Francis”

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Posted 5 months ago

“This is how I sell my books when all else has failed. The prices they offer are rock bottom, but due to being lumbered with so much stuff, the appeal of being able to get rid of books quickly means I use them occasionally.”

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Posted 5 months ago

“Excellent for first order, still awaiting reply and payment for the second.”

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Posted 6 months ago

“Still awaiting payment for books sold ...after many phone calls very disappointed with service will not recommend to friends”

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Posted 7 months ago

“The driver failed to pick up the books as he went to the wrong building. I was told the driver would not call me in such situation, which puzzles me: why would they rather waste their time than simply make a phone call? Also, I have not received the payment nearly two weeks after the books were taken away.”

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Posted 8 months ago

“I guess it does what it says on the tin but why do you have to make it so difficult with your awkward, clunky page for listing books? New design is even worse than the old one. I don't know why I'm writing this since you never take any notice”

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Posted 1 year ago

“I have still not received my cheque payment for the books that I returned to you 2 weeks ago”

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Posted 1 year ago

“Received a message from Webuybooks on 24th Feb saying they had received my book parcel and the cash would be in my PayPal account by 7.00 pm that day. Still no sign of any cash on 4th March. Cash arrived by cheque a few days after sending this review.”

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Posted 1 year ago

“Not worth the time they are very choosy peanuts offered quite insulting wouldn't use them again”

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Posted 1 year ago

Webuybooks is rated 4.7 based on 8,585 reviews