The reason for using WBB on this occasion was the ability to have the package of books collected from home. Hermes didn't arrive on the day requested. The WBB staff contacted Hermes for us with preferred dates for reorganisation, which were ignored and a short notice, inconvenient date was offered by Hermes which was then missed. Further escalation by WBB received no response so I eventually too the package to a drop off point. The 3 star rating is lower than I would give WBB for their work (although they didn't manage to kick Hermes into life they did offer compensation) and significantly higher than I would give to Hermes on this. Hermes' performance will make me cautious about using this service again