Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,384 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,384 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably happy with Webuybooks, they offered better prices than competitors for some items. The app is OK but when scanning items it doesn't tell you how much you are being offered for it before entering it into the basket, meaning you have to keep switching between the scan screen and basket to see if the price offered is acceptable. The biggest issue I have is being forced to use Evri when sending items, necessitating driving past 5 post offices to get to a drop off point and then waiting an inordinate length of time for them to arrive.”

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Posted 2 years ago

“The app was very easy to use and you get quotes clearly and immediately. The sending and payment process was far longer than advertised. Chaotic Evri collection of boxes (someone just shoving boxes into their car boot!)9, which then took days to arrive with WeBuyBooks, and then there was another delay of days while they were verified and payment received. Don't expect anything like next day payment or the process to be as quick as advertised, but it does the job.”

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Posted 2 years ago

“An easy way to sell books but the prices are a bit low.”

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Posted 2 years ago

“Pay quickly which is good, but turn down books that are definitely reusable and because they charge to send them back they know you’ll leave them - so unsure if they actually get recycled or resold !”

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Posted 2 years ago

“Good overall, free postage, easy process. On the downside prices are low, meaning that in some cases the number of books needed to fulfil the minimum amount means that the parcel would be too heavy to meet the weight criteria.”

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Posted 2 years ago

Hi Sandy, Thank you for taking the time to leave us a review! We are happy to get feedback and will take your comments on board, we are always looking for ways to improve our service. Hope to see you again, WeBuyBooks.

Posted 2 years ago

“Service, very good Prices offered for each book, very low.”

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Posted 2 years ago

Hi Margaret, Thank you for taking the time to leave us a review! We are sorry to hear the prices offered were lower than expected. This is based on the supply and demand on the market as well as our current stock levels. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Really easy to use and mostly pleased, especially with free postage. However books are worth more than the money offered and books accepted at time of sale are often rejected when received, despite being good quality.”

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Posted 2 years ago

Hi Rachel, Thank you for taking the time to leave us a review! We're sorry to hear the prices offered were lower than expected. This is based on the supply and demand on the market as well as our current stock levels. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“It helped clear some of my bookshelf but seemed a lot of effort for a fiver!”

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Posted 2 years ago

Hi John, Thank you for taking the time to leave us a review. Great to hear you was able to clear your bookshelf! We will take your comments on board, we are always looking for ways to improve our service. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Acceptable prices paid for books, DVD’s and Cd’s, but a delay updating system to show trade en route/received results in late payments.”

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Posted 2 years ago

“It’s great to have a quick and easy way to sell unwanted books etc. and WeBuyBooks largely fulfils that need: dropping off parcels for collection is quite convenient, and payment is received pretty quickly. However there are a few issues. 1) The prices that they pay are quite meagre. Other similar businesses accept more books and pay more for them. 2) The current iPhone app has several annoyances, especially when inputting ISBNs for books with no barcode: too many clicks are needed each time and there is no dedicated numeric keyboard, leading to slower typing and more errors. Also the audio tones for accepted and rejected items are identical, so you have to keep a close eye on the screen.”

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Posted 2 years ago

Hi Andy, Thank you for taking the time to leave us a review. We are happy to get feedback and will take your comments on board, we are always looking for ways to improve our service! Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“The books the 'algorithm' buys can vary from hour to hour and they don't buy the range of education books they claim to”

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Posted 2 years ago

“I was payed promptly, but when I consider the quality of the books I sold(they were new most of them)and what I received was a paltry amount that left me feeling sick.”

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Posted 2 years ago

“Hi I’m still waiting payment for second load of books.”

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Posted 2 years ago

Hi Liam, Thank you for leaving a review. We are very sorry to hear you have not yet received for your trade. To allow us to look into this further, please send us your offer ID to info@webuybooks.co.uk as soon as possible. We look forward to hearing from you and resolving the issue. WeBuyBooks.

Posted 2 years ago

“The service is good and my contact with the company helpful and polite, but I do wish you could give more idea of what you want and what you don't want. I spent hours scanning books only for them to be rejected without my knowing why. Is there some way you could be a bit more helpfully specific, particularly where popular authors are concerned .... in my case you rejected everyone from David Suchet to the Queen!!! Just a thought.”

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Posted 2 years ago

“Took over a week to get the money put into my account. Not as simple as the process should be”

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Posted 2 years ago

“It was ok. To sell was straight forward, but I have not received any payment which is a bit annoying, cos it means I have to chase this up.”

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Posted 2 years ago

“I like it. it's just I think you should offer more for certain books also postage takes forever. Also Hermes/ evri are the only option in postage I have to go to the next town to post anything.”

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Posted 2 years ago

“Pay reasonable prices, just accept so few books and it has the shortest time in which to complete an order”

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Posted 2 years ago

Hi Meera, Thank you for taking the time to leave us a review. We are always happy to get feedback and will take your comments on board! Hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Its a good idea & easy to use, and having the books collected from home is great. However, there are so many books that you don't accept, and so many that you only offer a couple of pence for - it's actually really annoying & a tedious task scanning all my books to scrape together enough for the minimum amount, and still having a big pile left to donate elsewhere”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. We are very sorry to hear that a vast majority of your items were not accepted at this time. We base this decision on market conditions such as supply on demand as well as our current stock levels. We typically advise that items linked to cookery, arts & crafts, travel, history and education may be more likely to be accepted. In comparison, popular paperback fiction is less likely to be accepted as there is usually surplus available on the market. These factors can change quickly, therefore it may be worth checking again soon to see if we can make an offer in the future. WeBuyBooks.

Posted 2 years ago

“easy to navigate however book pricing r very low”

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Posted 2 years ago

Hello, Thank you for leaving a review. We are glad to hear that you find the process of trading with us to be straightforward, however, we are sorry to hear that the prices can be lower than expected. We do our best to be as competitive as possible, however, we do consider the supply/demand on the market as well as prices when new vs when used when offering prices. These factors are largely beyond our control, sorry. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 2 years ago

Webuybooks is rated 4.7 based on 9,384 reviews