Arranged my collection which was for a day I would definitely be in all day. There is no time slot just eg 8am to 7pm so you're tied to staying in until you know more. On the day itself the time slot from the collection comp[any changed a few times and kept getting later and later. Late afternoon it said it would not be coming at all that day. When i went to the site to rearrange collection it said I had not been in when they called- this was untrue and made me feel angry! There had been an automatic rearrange for the following day but no option for me to change it - no one asked if this was convenient! It did happen to following day but I had to change my plans so that I was available. It's not like a delivery where your neighbour can take a parcel in for you, this is a pickup and a heavy box so not easy to just leave with someone else.