Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,390 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,390 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Webuybooks are a very good company to sell your used books too, however, some of their prices do border on unfair, especially when the books are practically brand new. Additionally, there is not much communication between the company and the seller, so it is hard to know what stage your sale is at. However, overall it is a service that does what it says on the tin.”

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Posted 4 years ago

“Out of the four companies I sent items to, this was by far the slowest to receive, check and pay for my items.”

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Posted 4 years ago

“Takes too long to receive cheque payment did last time and still to receive payment for most recent transaction.”

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Posted 4 years ago

“Sorry but the courier you use are not the best they left notes to say that they could not pick up when they had already picked up and e mails the same”

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Posted 4 years ago

“Wbb is the 2nd best of these companies, much better than the z company who are crooks and a mile better than the m company who are disgusting thieves and even have a dedicated team who try to suppress bad reviews online. However their claim that they pay 'the most, fastest' is not correct. They are often the fastest but the other m website pays significant more. Wbb's customer service is good and the app is excellent too.”

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Posted 4 years ago

“Easy to do. Quick pick up, but I'm still waiting for my cheque!”

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Posted 4 years ago

“Not impressed with your choice of courier (Hermes) who found it difficult to deal with 3 boxes of books at once. Disappointed not to get replies from my 3 messages that I sent to your company. Money paid promptly when the books FINALLY arrived with you.”

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Posted 4 years ago

“Still waiting for the check to arrive.”

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Posted 4 years ago

“Took couple of weeks to receive payment once books were collected. I didn’t think it will take so long.”

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Posted 4 years ago

“Service is ok,but I have to keep messaging them on Facebook to chase up payments”

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Posted 4 years ago

“Collection was very quick and efficient. Took a long time to get payment - 21 days - and only after I chased the cheque.”

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Posted 4 years ago

“Typing in the isbn number for each product is a tad tedious, and it would be better if there was a scanning system where you could use the phone camera. When I emailed for support, I received no response. Then when my first collection failed (which is an issue with the courier admittedly), I called customer service who told me I had to log back in to my account, change the delivery option and rearrange another collection and they couldn't do anything themselves. It would also be good to receive email updates on progress status as I had to keep logging in and checking manually. But on the whole, good concept and glad to free up some shelf space.”

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Posted 4 years ago

“Well you did what you said you would. But I have a great number of books which you obviously have been selective in your choice by only purchasing a small amount from me. It would appear that charity shops will benefit from the rest!”

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Posted 4 years ago

“We buy books is a useful way to get rid of unwanted books. However, the amount they pay is minuscule. They then put their purchases on eBay and dominate the market for second hand books. I try to find new homes for unwanted books.”

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Posted 4 years ago

“The service and collection of the books have been very good, however, we have yet to receive our payment which is slow.”

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Posted 5 years ago

“Whilst the process of scanning, boxing and sending the books was straightforward, the notification of receipt and payment was less so. It was only after me sending proof that the books had been received by we buy books did they acknowledge this and then process the payment.”

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Posted 5 years ago

“First dealings with this company were great - swift email to say items received and payment in bank 3 days after sending. Couldn’t fault them. Second dealings - still waiting. Had email to say one batch arrived last week but 2 batches sent at the same time and no news on that one. Poor service second time around.”

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Posted 5 years ago

“Seem great, picked up books, and always respond to my emails. However, I sent the books off two weeks ago and still had no payment or confirmation they have been received. Only confirmation Hermes had picked them up... Two weeks seems pretty extreme”

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Posted 5 years ago

“Still waiting for payment”

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Posted 5 years ago

“STILL AWAITING PAYMENT, FAIR PRICE PAID”

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Posted 5 years ago

Webuybooks is rated 4.7 based on 9,390 reviews