Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,636 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices are quite low. Since the books have to be in a single box for the minimum weight rather than just wrapped up or extra boxes used it only works economically if I reuse a box I already have. If you have to buy a box then it is not worth selling the books.”

Helpful Report

Posted 4 years ago

Hello Philip, Thank you for leaving a review for our company. We buy books based on the demand for them in the marketplace, there are a number of factors that can affect the prices we pay including how many copies are readily available on the market. If you are in no rush to sell your items, it may be worth trying to sell them at a later date as the prices can change. If you have more to sell in the future, it is always worth asking in a local shop if they have any spare boxes, as they usually give them out for free. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 4 years ago

“Not as good as they used to be or else the competition have surpassed them. Service is good but now let down by their prices and their courier.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. Our aim is for all customers to have the best possible selling experience; therefore, we apologise if this has not been the case. We are pleased to hear the service offered was positive, however, we are concerned to hear of issues with prices given and the courier service we provide. The prices we offer are closely linked to the supply and demand of the items in the marketplace. We try to be as competitive as possible with prices, however, the supply/demand that influences this is out of our control I’m afraid. The demand and the value of items can change from a day-to-day basis, and it may be worth checking again later, perhaps in a couple of weeks’ time. We apologise for any issues experienced with the courier collection. Our Customer Services team can be contacted via phone, email or live chat should you experience any issues. They have access to tracking for the collections and can escalate issues to the courier where necessary. Please do not hesitate to contact us in these situations. Thank you again for your review; all feedback is taken on board to improve our service. Best regards, WeBuyBooks

Posted 4 years ago

“The selling process was easy and efficient. I received my payment very quickly, so absolutely no complaints on that front. My reservation concerns the number of books rejected, despite the fact that most of my titles were in the categories listed as most in demand. The first few were readily accepted, later it was a struggle to find any to reach the minimum amount. If I had not already spent quite a long time logging the books, I would have given up.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We are glad to hear you found the selling process easy and efficient. There are a number of factors that affect whether we can purchase an item, it is mainly due to the demand for the item in the marketplace and how many copies are readily available at the time of scanning. However, it can change on a daily basis, if you are not in a rush to sell your items, it is always worth scanning them at a later date. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 4 years ago

“The Process is very good. I am disappointed that many of my Books are not required?. The value on some is also very low/?”

Helpful Report

Posted 4 years ago

Hello William, Thank you for leaving a review. There are a number of factors that affect whether we can purchase an item, it is mainly due to the demand for the item in the marketplace and how many copies are readily available at the time of scanning. It can change on a daily basis, if you are not in a rush to sell your items, it is always worth scanning them at a later date. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 4 years ago

“Took a long time to process and no communication”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We are sorry to hear the process took longer than usual, packages usually arrive to us within 5 working days but sometimes it can be a little longer. It is not often there are delays, we hope to carry on trading with you in the future and this issue should not arise again. Thanks again for your feedback. Kindest Regards WeBuyBooks

Posted 4 years ago

“Only given 3 stars as booked courier to collect and they didn’t. I tried to find out why and got no response from courier company and Webuybooks said they would investigate and get back to me and no-one did. I ended up taking to my local drop off point, not easy as box quite heavy; hence reason for requesting courier collection. This is the second time this has happened to me. Suggest changing courier company as rest of service great and very timely.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We are very sorry to hear of your recent experience with WeBuyBooks. We take matters like this very seriously as we want our customers to have a quick and easy sale with us. I can see our customer services team escalated this with Hermes to try and get the issue resolved for you, we are always looking to improve our service and take all comments onboard. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 4 years ago

“Fast payment if you ever get an offer when scanning books. Many books we scanned just got a big Red Cross in the middle of the screen very frustrating especially when all that scanning eats your phone battery!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We are glad to hear you received your payment fast, we want the service to be as quick and easy as possible for our customers. There are a number of factors that affect whether we can purchase an item, it is mainly due to the demand for the item in the marketplace and how many copies are readily available at the time of scanning. It can change on a daily basis, if you are not in a rush to sell your items, it is always worth scanning them at a later date. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 4 years ago

“Very mean with their offers but super easy to do, very quick turnaround from posting off to being paid but maybe I would try a second hand book store or AR boot sale next time,”

Helpful Report

Posted 4 years ago

“Books arrived sealed and perfectly packaged, which I absolutely loved. However, the delivery time needs a lot of improving.”

Helpful Report

Posted 4 years ago

“Courier collection from your door and most books accepted just a waste time paper and ink printing labels. Zit bit you just have to write the order on the box and the courier gives you an hour when he will collect them.”

Helpful Report

Posted 4 years ago

Hello Diane, Thank you for leaving a review. We are glad to hear you were happy with the service, we are happy to print and post labels to you in the future, we do this for a lot of our customers, as we understand not everyone has access to a printer, we can do this for collections and if you choose to try the drop off service, we send a QR code so the label can be printed in the shop. We hope this will make things a little easier for you in the future. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 4 years ago

“At the end of the day I did get paid very quickly for the books I sent. However, I did find the website challenging. I first tried to scan the books which worked to a degree but then when I wanted to finish off the selling part on their website from my computer I got lost. I was helped when I asked for it by webchat. So I ended up manually putting in the ISBN number. What I also found disappointing was the number of books that they rejected. I know they explained they won't accept them if they have too many of a particular book in the warehouse. But it was a lot of effort just to offload a few books. Once you click on the sell button the books you have agreed to sell disappear and I was unable to find the list of the books on their website. So if they do keep this list in your account they need to direct you to the place. If they don't they need to set that up. Because of the issues I encountered I won't use them again. But if you want to deal with them they came across as a genuiune honourable set up.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave us a review. We appreciate all feedback and are always looking to improve our service. Once you have created a trade with us, you can view the items that are in the trade on our website. This isn't shown on the app as it is mainly for scanning the items, for further details of your trade, you can find these on your account on the website. We are glad to hear you received your payment quickly and that you were happy dealing with us as a company, we would hope to carry on trading with you in the future. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 4 years ago

“The company are good but their choice of collection and delivery agent (Hermes) is their business weakness. I waited in for a collection for 6 days and in the end had to physically take the boxes to an agent. Not acceptable. Webuyanybooks were unwilling (although able) to chase Hermes when I contacted the (on the numerous occasions that hermes collections failed).”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave a review for us. We pride ourselves in what we do and always take onboard any feedback. We are sorry to hear there was an issue with the collection, I can see a member of our customer services team contacted Hermes about this to try and get the issue sorted. Thank you for the positive comments regarding our company, we are happy to hear you think we are a good company, in regards to the comments on Hermes, we have noted this feedback and would like to apologise again for any inconvenience caused by this situation. Kind Regards WeBuyBooks

Posted 4 years ago

“The collection have a lot problem for three days I try to contact with company”

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Posted 4 years ago

“Easy process but the price offered for books is very low. Worth shopping around to achieve a better price.”

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Posted 5 years ago

“In general happy with easy it all worked but the one thing is maybe you should pay abit more as £47 for over £600 of stuff but desperate times”

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Posted 5 years ago

“This was the first time I had used this site. The instructions were clear and the actual sale worked very efficiently. My only disappointment was that I was hoping to sell more academic books all relevant to today that were refused.”

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Posted 5 years ago

“I scanned about 200 books , but they only accepted about 40 and some of the prices were very low , I would prefer to donate to charity in the future.”

Helpful Report

Posted 5 years ago

“Took a week for my parcel to get there after it was collected. Reasonable service once delivery acknowledged.”

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Posted 5 years ago

“Webuybooks are a very good company to sell your used books too, however, some of their prices do border on unfair, especially when the books are practically brand new. Additionally, there is not much communication between the company and the seller, so it is hard to know what stage your sale is at. However, overall it is a service that does what it says on the tin.”

Helpful Report

Posted 5 years ago

“Out of the four companies I sent items to, this was by far the slowest to receive, check and pay for my items.”

Helpful Report

Posted 5 years ago

Webuybooks is rated 4.7 based on 9,636 reviews