Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 8,638 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 8,638 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your performance is let down by your carrier especially in the time taken to get parcels to you and the lack of information on their website”

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Posted 4 years ago

“Excellent customer service due to an issue with Hermes delivery which was unfortunate but dealt with extremely well. Had to chase up my delivery but once it was realised that a long time had passed I was paid in full and told they would deal with the issue. So although it was a little stressful waiting as soon as I made contact it wasn't long at all before I received a reply and the issue was dealt with.”

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Posted 4 years ago

“Very efficient service pay quickly but reject too many perfectly readable books. Only send if like new now.”

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Posted 4 years ago

“Repeated errors in sending my postage labels and poor customer service when contacted about it.”

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Posted 4 years ago

“I was recommended the service and I found it a good way to get rid of some old university textbooks. I thought it was great that I had the option of having my books collected from home as I struggle to get out of the house/that We Buy Books provided me with the necessary labels. However they were slow to send my cheque to me. Despite this, when I chased it up We Buy books were quick to respond to me and in getting the problem resolved.”

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Posted 4 years ago

“Easy to use service but couldn't find a way to check the collection date without having to rearrange it. Have had several notes from courier saying they are going to pick my books up when this has already been done and money received. So better communication from courier and website would be good.”

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Posted 4 years ago

“I had an odd experience: one of my two consignments was rejected because of a "strong smell of smoke". True, three items out of 12 had been kept in a study where cigarettes are smoked, but being on bookshelves that would only have affected the spines. Yet apparently it affected the entire consignment. I paid £5 to get the box back and couldn't smell anything except the smell of old books. Also, they don't accept many fiction books, so it takes a while to get an offer for not very much. On the positive side, their staff were quick and helpful, and I got my books back within 24 hours (and promptly sold them on another site).”

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Posted 4 years ago

“Disappointed with prices offered. However, the whole process was smooth - (that my parcel was collected from my home by courier was a bonus) - and did not have to wait long for payment.”

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Posted 4 years ago

“Customer service were completely unresponsive when I enquired about needing an additional postage label. I ended up posting my books way over a month late, but I still got paid the right amount, so can’t complain.”

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Posted 4 years ago

“Got ripped off”

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Posted 4 years ago

“My experience with WeBuyBooks was excellent however only awarded 3 stars due to their use of Hermes courier service. The courier turned up over a week late to collect my parcels. Unfortunately due to this I would probably not use WeBuyBooks again until they stop using Hermes. Unfortunately I have experience of this courier service incompetence.”

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Posted 4 years ago

“Super easy to sell although it does take some persistence as a majority of books they reject!”

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Posted 4 years ago

“Very easy to use. BUT very late to pay. At the time of writing I have been waiting 2 weeks for a cheque to arrive.”

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Posted 4 years ago

“I've collected many books over the years and many have gone to charity shops. This time I thought I'd get some money back. An excellent service, fast and efficient. Thank you.”

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Posted 4 years ago

“Very low prices given for books e.g.5p. Or 10p. and quite hard to find books that are acceptable. The service such as acknowledging the receipt of the parcel, and payment was all very acceptable.”

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Posted 4 years ago

“Really slow to pay out compared to other sites of this nature.”

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Posted 4 years ago

“Collected books on 16/5, complete sale on 23/5. ‘Super efficient’ I thought. However 2 weeks after 4/6 still not received payment cheque.😟👎”

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Posted 4 years ago

“First time I used Webuybooks. It is easy to use but got frustrated by the number of books rejected (Webuybooks was not prepare to buy them) and disappointed of the value some of them were given.”

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Posted 5 years ago

“Having lost one of our items in 2018 as well as rejecting another, we now use this site very little. They failed to apologise or acknowledge that they may have erred. In fact they took a high handed attitude, which has permanently damaged the relationship Therefore we cannot be impartial in our assessment. If you have a query do not accept payment otherwise they consider the matter closed”

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Posted 5 years ago

“Webuybooks but only a few ...”

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Posted 5 years ago

Webuybooks is rated 4.7 based on 8,638 reviews