Webuybooks Reviews

Name: Webuybooks
Rating: 4.69

4.7 Rating 8,568 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 8,568 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total lack of communication, I had no idea when/if the books had been received nor when I would be paid. The process took far too long, much longer than another bookseller who collected books the same day and kept me informed throughout.”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving a review. Firstly, we would like to apologise for the issues experienced with this trade. Our priority is to provide a positive experience for all of our customers; therefore we are very sorry if this has not been the case for you. We have looked into this further and can see that this trade was late arriving with us. We typically allow upto 5 working days for offers to arrive with us following collection, however, this too much longer. Although the trade was checked and paid for quickly once it arrived with us, we apologise on behalf of the courier for this delay. Thank you again for your feedback; we hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 2 years ago

“Unfortunately you were unable to take a lot of books, DS games and DVD that I would like to sell.”

Helpful Report

Posted 2 years ago

Hello Sandra, Thank you for taking the time to leave us a review. We are sorry to hear some of the items you wanted to sell were not accepted at this time. This is linked to the supply and demand on the market which is out of our control I’m afraid. We also consider our current stock levels when deciding which items we can accept. This is to avoid overstocking in any particular items. However, this demand changes regularly and is worth checking back in a few days/weeks to see if we are then able to accept these items and, if so, how much we can offer for them. We typically advise that items belonging to the following categories are more likely to be accepted due to a higher demand in the marketplace: Books: food/cookery, arts & crafts, education, history, travel DVDs: Exercise/workout, Disney classics, Box Sets, Chart DVDs Games: Exercise/work out, Chart games We hope to see you trading with us again soon! Best regards, WeBuyBooks

Posted 2 years ago

“Not bad. The process works, albeit quite slowly with the returns delivery (they use Hermes in the UK, so enough said!). The app is a bit flawed and not very user friendly: often scans too quickly and fails, offers either an unhelpful red cross with no explanation, or just says it isn’t interested in that book. Very occasionally a book will be worth more than a few pence and you might be offered between £1 and £3. Only worth three stars until the returns process speeds up, the app is improved AND the prices are more realistic.”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving a review. We are sorry to hear you have experienced issues with the app, however, we are grateful for your feedback so we can have a look into these issues and improve our service. When disputed items are returned, we aim to send these back via a quick and reliable method, however, there can be times where delivery is delayed due to reasons beyond our control. The red cross that appears when an item is scanned means we are unable to accept that particular item at this time. We operate on a supply and demand basis, so it may be that we have excess copies in our warehouse now or that the items do not appear to be selling on the marketplace to a level where we wish to purchase further copies. The demand and the value of items can change from a day-to-day basis, and it may be worth checking again later, perhaps in a couple of weeks. Thank you again for your feedback, we hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 2 years ago

“Some books give good prices and others are ridiculous priced. Efficient transportation and pick up.”

Helpful Report

Posted 2 years ago

Hello Zarrin, Thank you for leaving a review. We are glad to hear you were happy with our service. The prices we offer for items can change due to the change in demand in the marketplace, if you are not in a hurry to sell your items in the future, you could keep them aside and keep checking the prices. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 2 years ago

“Prices are quite low. Since the books have to be in a single box for the minimum weight rather than just wrapped up or extra boxes used it only works economically if I reuse a box I already have. If you have to buy a box then it is not worth selling the books.”

Helpful Report

Posted 2 years ago

Hello Philip, Thank you for leaving a review for our company. We buy books based on the demand for them in the marketplace, there are a number of factors that can affect the prices we pay including how many copies are readily available on the market. If you are in no rush to sell your items, it may be worth trying to sell them at a later date as the prices can change. If you have more to sell in the future, it is always worth asking in a local shop if they have any spare boxes, as they usually give them out for free. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 2 years ago

“Not as good as they used to be or else the competition have surpassed them. Service is good but now let down by their prices and their courier.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. Our aim is for all customers to have the best possible selling experience; therefore, we apologise if this has not been the case. We are pleased to hear the service offered was positive, however, we are concerned to hear of issues with prices given and the courier service we provide. The prices we offer are closely linked to the supply and demand of the items in the marketplace. We try to be as competitive as possible with prices, however, the supply/demand that influences this is out of our control I’m afraid. The demand and the value of items can change from a day-to-day basis, and it may be worth checking again later, perhaps in a couple of weeks’ time. We apologise for any issues experienced with the courier collection. Our Customer Services team can be contacted via phone, email or live chat should you experience any issues. They have access to tracking for the collections and can escalate issues to the courier where necessary. Please do not hesitate to contact us in these situations. Thank you again for your review; all feedback is taken on board to improve our service. Best regards, WeBuyBooks

Posted 3 years ago

“The selling process was easy and efficient. I received my payment very quickly, so absolutely no complaints on that front. My reservation concerns the number of books rejected, despite the fact that most of my titles were in the categories listed as most in demand. The first few were readily accepted, later it was a struggle to find any to reach the minimum amount. If I had not already spent quite a long time logging the books, I would have given up.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are glad to hear you found the selling process easy and efficient. There are a number of factors that affect whether we can purchase an item, it is mainly due to the demand for the item in the marketplace and how many copies are readily available at the time of scanning. However, it can change on a daily basis, if you are not in a rush to sell your items, it is always worth scanning them at a later date. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 3 years ago

“The Process is very good. I am disappointed that many of my Books are not required?. The value on some is also very low/?”

Helpful Report

Posted 3 years ago

Hello William, Thank you for leaving a review. There are a number of factors that affect whether we can purchase an item, it is mainly due to the demand for the item in the marketplace and how many copies are readily available at the time of scanning. It can change on a daily basis, if you are not in a rush to sell your items, it is always worth scanning them at a later date. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 3 years ago

“Took a long time to process and no communication”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are sorry to hear the process took longer than usual, packages usually arrive to us within 5 working days but sometimes it can be a little longer. It is not often there are delays, we hope to carry on trading with you in the future and this issue should not arise again. Thanks again for your feedback. Kindest Regards WeBuyBooks

Posted 3 years ago

“Only given 3 stars as booked courier to collect and they didn’t. I tried to find out why and got no response from courier company and Webuybooks said they would investigate and get back to me and no-one did. I ended up taking to my local drop off point, not easy as box quite heavy; hence reason for requesting courier collection. This is the second time this has happened to me. Suggest changing courier company as rest of service great and very timely.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are very sorry to hear of your recent experience with WeBuyBooks. We take matters like this very seriously as we want our customers to have a quick and easy sale with us. I can see our customer services team escalated this with Hermes to try and get the issue resolved for you, we are always looking to improve our service and take all comments onboard. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 3 years ago

“Fast payment if you ever get an offer when scanning books. Many books we scanned just got a big Red Cross in the middle of the screen very frustrating especially when all that scanning eats your phone battery!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are glad to hear you received your payment fast, we want the service to be as quick and easy as possible for our customers. There are a number of factors that affect whether we can purchase an item, it is mainly due to the demand for the item in the marketplace and how many copies are readily available at the time of scanning. It can change on a daily basis, if you are not in a rush to sell your items, it is always worth scanning them at a later date. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 3 years ago

“Very mean with their offers but super easy to do, very quick turnaround from posting off to being paid but maybe I would try a second hand book store or AR boot sale next time,”

Helpful Report

Posted 3 years ago

“Books arrived sealed and perfectly packaged, which I absolutely loved. However, the delivery time needs a lot of improving.”

Helpful Report

Posted 3 years ago

“Courier collection from your door and most books accepted just a waste time paper and ink printing labels. Zit bit you just have to write the order on the box and the courier gives you an hour when he will collect them.”

Helpful Report

Posted 3 years ago

Hello Diane, Thank you for leaving a review. We are glad to hear you were happy with the service, we are happy to print and post labels to you in the future, we do this for a lot of our customers, as we understand not everyone has access to a printer, we can do this for collections and if you choose to try the drop off service, we send a QR code so the label can be printed in the shop. We hope this will make things a little easier for you in the future. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 3 years ago

“At the end of the day I did get paid very quickly for the books I sent. However, I did find the website challenging. I first tried to scan the books which worked to a degree but then when I wanted to finish off the selling part on their website from my computer I got lost. I was helped when I asked for it by webchat. So I ended up manually putting in the ISBN number. What I also found disappointing was the number of books that they rejected. I know they explained they won't accept them if they have too many of a particular book in the warehouse. But it was a lot of effort just to offload a few books. Once you click on the sell button the books you have agreed to sell disappear and I was unable to find the list of the books on their website. So if they do keep this list in your account they need to direct you to the place. If they don't they need to set that up. Because of the issues I encountered I won't use them again. But if you want to deal with them they came across as a genuiune honourable set up.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We appreciate all feedback and are always looking to improve our service. Once you have created a trade with us, you can view the items that are in the trade on our website. This isn't shown on the app as it is mainly for scanning the items, for further details of your trade, you can find these on your account on the website. We are glad to hear you received your payment quickly and that you were happy dealing with us as a company, we would hope to carry on trading with you in the future. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 3 years ago

“The company are good but their choice of collection and delivery agent (Hermes) is their business weakness. I waited in for a collection for 6 days and in the end had to physically take the boxes to an agent. Not acceptable. Webuyanybooks were unwilling (although able) to chase Hermes when I contacted the (on the numerous occasions that hermes collections failed).”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review for us. We pride ourselves in what we do and always take onboard any feedback. We are sorry to hear there was an issue with the collection, I can see a member of our customer services team contacted Hermes about this to try and get the issue sorted. Thank you for the positive comments regarding our company, we are happy to hear you think we are a good company, in regards to the comments on Hermes, we have noted this feedback and would like to apologise again for any inconvenience caused by this situation. Kind Regards WeBuyBooks

Posted 3 years ago

“The collection have a lot problem for three days I try to contact with company”

Helpful Report

Posted 3 years ago

“Easy process but the price offered for books is very low. Worth shopping around to achieve a better price.”

Helpful Report

Posted 3 years ago

“In general happy with easy it all worked but the one thing is maybe you should pay abit more as £47 for over £600 of stuff but desperate times”

Helpful Report

Posted 3 years ago

“This was the first time I had used this site. The instructions were clear and the actual sale worked very efficiently. My only disappointment was that I was hoping to sell more academic books all relevant to today that were refused.”

Helpful Report

Posted 3 years ago

Webuybooks is rated 4.7 based on 8,568 reviews