Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 10,065 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 10,065 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

paul.ryan@webuybooks.co.uk

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payment never arrived very disappointed”

Helpful Report

Posted 2 weeks ago

“Very disappointed, you lost a box of my books, I used appropriate QR code at Post office and got receipt but a box went missing. I understand that there is nothing that can be done to retrieve them. I will not use you again.”

Helpful Report

Posted 3 weeks ago

“Only a portion of the money for one set of books.”

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Posted 4 weeks ago

“I received an offer which I accepted, then received an email at a much lower price indicating books had not been received. I wrote to WeBuyBooks to check how many boxes had been received but no response to my query. Poor customer service response on this occasion. Disappointing amount for work involved in sending books to them.”

Helpful Report

Posted 1 month ago

“They gave the obviously pitiful valuations of my books then when I sent them to them they claimed that they were damaged and not of high enough value to send back to me so destroyed them. No evidence of the damage was provided to me and no evidence that they were destroyed, so I have no idea if they stole them from me and sold them on. I would not use this company as they use highly questionable business practices.”

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Posted 6 months ago

“Very slow, don't update, will not use again”

Helpful Report

Posted 7 months ago

“Very disapointing. I spent days sourcing boxes snd hours sorting my books. It was s complete waste of my time. I wasted time waiting in for the postman to collect. Then eagerly waiting for my expected windfsll I received £5.51p. I probably spent more on packing tape.”

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Posted 7 months ago

“Rip off. Avoid.”

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Posted 8 months ago

“I would never deal with them again. They said a book was missing (I know I packed it) and one hardback children's book was damaged and I know it was in perfect condition. They didn't accept two other books either but I agree that they were not in perfect condition but were collectors' items. I have purchased secondhand books in worse condition.”

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Posted 8 months ago

“Increasing the minimum value to £7.50 has made it more difficult to find enough items for a box to send, especially as the amounts offered for each item are so low.”

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Posted 9 months ago

“Did not pay the cash for all books I sent. Did not send the rejected books back, instead 'recycled' about half the books I sent without informing me. They basically took about 10 of the 20+ books for themselves, and did not pay. All the books I sent were in perfectly sellable condition! Terrible”

Helpful Report

Posted 10 months ago

“the £7 .50 limit on parcels results in heavier boxes to send as most valuations are average at 15 p per book, which is dissapointing evri delivery service is pathetic, i shouldnt have t chase parcels that are taking 3 weeks to be delivered, its not even christmas overall the sevice is poor”

Helpful Report

Posted 11 months ago

“I bought 2 books from the UK to America, and they put the 2 books in a paper envelope, so the one book got damaged, so not packaged well at all. The book was described as (Unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.) This book was very much read, spine was totally unattached to the pages and board cover bent backwards, the book was signed to someone and a note with signature from not the writer, the dust cover in back had very deap scratch marks all over it. I asked to return for a refund and send me a label, however they wrote to me and asked me to send it to the New York facility- with me paying for the shipping costs, and they would refund me after I get a receipt- Whom does that?? I want to add photos but don't see an option for that.”

Helpful Report

Posted 1 year ago

“AVOID THESE FRAUDULENT SCAMMERS!! THEY WILL LIE AND STEAL FROM YOU. SHAMELESS. JUST LOOK AT THE NUMBER OF NEGATIVE REVIEWS FROM THIS MONTH (SEPT. 25). A SCAM.”

Helpful Report

Posted 1 year ago

“I sent in two boxes of books. In the first I sent in some new unread books. They said there was damage but also wouldn't prove it. It wasn't the end of the world but when they do this I would rather just give my books to the charity shop in the future. Just feels very dishonest”

Helpful Report

Posted 1 year ago

“I was not able to sell my books - the items weighed more than the limit for one parcel so I divided them into two parcels as per the instructions. When RM arrived to collect the parcels they only had one label. Due to the length of time it took WBB to respond to my query I was unable to resolve the issue in time to post them and had to donate the books to charity. I missed out on over £30 (and the charity received a good number of excellent quality books.)”

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Posted 1 year ago

“Is possible to get your money back”

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Posted 1 year ago

“I have 2 complaints against WOB. On 2 occasions my selling has stated "books not received". Ironically they include the most expensive ones. I could not get through on the busy telephone. I have had to use 3 different emails but still query is not resolved.”

Helpful Report

Posted 1 year ago

“Despite publicity which promises a speedy response and pay out, my second parcel of books has been "en route" for 2 weeks now. When I first used this service, having listed half my books I took a short break but returning to the screen found that my listing had disappeared. Very annoying. On asking for an explanation and ways to prevent this happening again I received no reply. All in all, I am not impressed and I question whether I will use you again.”

Helpful Report

Posted 1 year ago

“I sent several books to SellMyBooks/Ziffit in excellent condition—clean, intact, and fully readable. They later claimed some were “damaged” without offering any proof, refused payment, and conveniently cited their terms and conditions to avoid returning the books or discussing the issue any further. It’s clear that once they receive your items, they can say whatever they want and you have no way to challenge it. No transparency, no accountability, and absolutely no integrity in how they operate. I strongly advise against using this service. There are other companies out there who treat their customers with honesty and respect—this is not one of them.”

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Posted 1 year ago

Webuybooks is rated 4.7 based on 10,065 reviews