Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,736 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip off. Avoid.”

Helpful Report

Posted 1 week ago

“I would never deal with them again. They said a book was missing (I know I packed it) and one hardback children's book was damaged and I know it was in perfect condition. They didn't accept two other books either but I agree that they were not in perfect condition but were collectors' items. I have purchased secondhand books in worse condition.”

Helpful Report

Posted 2 weeks ago

“Increasing the minimum value to £7.50 has made it more difficult to find enough items for a box to send, especially as the amounts offered for each item are so low.”

Helpful Report

Posted 3 weeks ago

“Did not pay the cash for all books I sent. Did not send the rejected books back, instead 'recycled' about half the books I sent without informing me. They basically took about 10 of the 20+ books for themselves, and did not pay. All the books I sent were in perfectly sellable condition! Terrible”

Helpful Report

Posted 1 month ago

“the £7 .50 limit on parcels results in heavier boxes to send as most valuations are average at 15 p per book, which is dissapointing evri delivery service is pathetic, i shouldnt have t chase parcels that are taking 3 weeks to be delivered, its not even christmas overall the sevice is poor”

Helpful Report

Posted 2 months ago

“I bought 2 books from the UK to America, and they put the 2 books in a paper envelope, so the one book got damaged, so not packaged well at all. The book was described as (Unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.) This book was very much read, spine was totally unattached to the pages and board cover bent backwards, the book was signed to someone and a note with signature from not the writer, the dust cover in back had very deap scratch marks all over it. I asked to return for a refund and send me a label, however they wrote to me and asked me to send it to the New York facility- with me paying for the shipping costs, and they would refund me after I get a receipt- Whom does that?? I want to add photos but don't see an option for that.”

Helpful Report

Posted 4 months ago

“AVOID THESE FRAUDULENT SCAMMERS!! THEY WILL LIE AND STEAL FROM YOU. SHAMELESS. JUST LOOK AT THE NUMBER OF NEGATIVE REVIEWS FROM THIS MONTH (SEPT. 25). A SCAM.”

Helpful Report

Posted 4 months ago

“I sent in two boxes of books. In the first I sent in some new unread books. They said there was damage but also wouldn't prove it. It wasn't the end of the world but when they do this I would rather just give my books to the charity shop in the future. Just feels very dishonest”

Helpful Report

Posted 4 months ago

“I was not able to sell my books - the items weighed more than the limit for one parcel so I divided them into two parcels as per the instructions. When RM arrived to collect the parcels they only had one label. Due to the length of time it took WBB to respond to my query I was unable to resolve the issue in time to post them and had to donate the books to charity. I missed out on over £30 (and the charity received a good number of excellent quality books.)”

Helpful Report

Posted 5 months ago

“Is possible to get your money back”

Helpful Report

Posted 8 months ago

“I have 2 complaints against WOB. On 2 occasions my selling has stated "books not received". Ironically they include the most expensive ones. I could not get through on the busy telephone. I have had to use 3 different emails but still query is not resolved.”

Helpful Report

Posted 8 months ago

“Despite publicity which promises a speedy response and pay out, my second parcel of books has been "en route" for 2 weeks now. When I first used this service, having listed half my books I took a short break but returning to the screen found that my listing had disappeared. Very annoying. On asking for an explanation and ways to prevent this happening again I received no reply. All in all, I am not impressed and I question whether I will use you again.”

Helpful Report

Posted 9 months ago

“I sent several books to SellMyBooks/Ziffit in excellent condition—clean, intact, and fully readable. They later claimed some were “damaged” without offering any proof, refused payment, and conveniently cited their terms and conditions to avoid returning the books or discussing the issue any further. It’s clear that once they receive your items, they can say whatever they want and you have no way to challenge it. No transparency, no accountability, and absolutely no integrity in how they operate. I strongly advise against using this service. There are other companies out there who treat their customers with honesty and respect—this is not one of them.”

Helpful Report

Posted 9 months ago

“I have completed x2 trades with 'webuybooks' and on both occasions they have deemed one or more of the books I've sent as unacceptable condition to sell. When in fact they were better condition than some I had bought/received from we buy books!! When you are then asked one of two options; they recycle or they send back to you. So on second occasion I asked for it to be sent back. Only to find they have deducted to cost from the amount they then pay you! When I queried this, I get the statement, it was all written in the terms and conditions small print. Nice bidding behind the small print, only to then sell these free 'acceptable' books on their websites at a profit, from unsuspecting honest customers like us. Would not recommend, and have deleted the app. Pj.”

Helpful Report

Posted 10 months ago

“Loyal customer since 2019. Every one of last 10 trades has been lost by Evri which has meant entire process each time has taken 6 wks. Am now using ziffitt”

Helpful Report

Posted 11 months ago

“SCAM COMPANY AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Returned three of my books that I requested returned, but those "not in the offer" have disappeared. Although they were in the original offer. Less than impressed this time. I did expect those to be returned as well.”

Helpful Report

Posted 1 year ago

“I've sent some books to them one of which was an unwonted birthday present ( so the book was new ) and after about a week I got an email saying that due to water Damage they would cut almost £5 from a deal agreed with me. I dropped of the box in a perfect state. There was no damage to it. I think this is their way of scamming people from what they should be paying. Absolutely disgraceful. Massive scam !”

Helpful Report

Posted 1 year ago

“Took two weeks longer than Music Magpie and We Buy Books. Not even competitive on price. Wouldn’t use again.”

Helpful Report

Posted 1 year ago

“they were excellent but when a problem arose useless I found my accepted offer with box of books too heavy to lift so I printed an extra label and made up 2boxes then asked if this was ok reply you can get a bigger box at supermarket try again this time the response was book fo order to be collected If I cant lift the box I cant get it outside !! what can I do well just trade elsewhere I dont have any option surely there could have been a better solution..no evn we are sorry”

Helpful Report

Posted 1 year ago

Webuybooks is rated 4.7 based on 9,736 reviews