Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,636 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent offer contained several large and heavy books. Therefore I packaged them into 2 boxes. I was sent one QR code and when I requested a second one I received a patronising reply about using one box that I could 'get from a supermarket'. When I pointed out that the boxes weighed 8 kg and nearly 9kg (therefore over the 15kg weight limit) the response was that i would receive an 'extra label on this occasion as a gesture of goodwill', After, over 5 years of dealing with your business, I was insusulted and annoyed as it suggested that I didn't know what I was doing”

Helpful Report

Posted 4 days ago

“Good to see you can send packages via Post Office now. The Evri option is very flawed. Prices offered for books in very good condition could be better?”

Helpful Report

Posted 2 weeks ago

“Easy process for selling and dropping off books but the last six months has seen a deterioration in the length of time before you get paid. Have had to phone the last two times in order to get paid. Disappointing.”

Helpful Report

Posted 2 weeks ago

“The process of selling books on the app is easy but it is currently taking too long to receive the payment. My last trade took about 1 month from the day I posted the books to the time when payment was received.”

Helpful Report

Posted 2 weeks ago

“It is not easy to use. It is not easy to cancel a book from the list.”

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Posted 2 weeks ago

“Eventually the books arrived at the we buy books address . It seemed to take evri 2 and a half weeks to deliver them . I almost received the book amount they refused a few books .I more or less got the money straight after.”

Helpful Report

Posted 3 weeks ago

“While the process was very easy, from getting a price, sending the books and getting the cash. The prices offered seemed low, and many books were rejected. I feel if they offer low prices they should accept more books and i get the choice to accept or reject”

Helpful Report

Posted 4 weeks ago

“First transaction went great, got the money my books were valued at. Second transaction got cut by £3 due to apparent 'damage' to 3 books that were in perfect condition when sent off. They recycled it without informing due to 'spinal damage' on the books, as per their policy if a book is under the value of £3, rather than it being returned. Foolish policy, it's better to send them back or atleast give money to the sender as they could have resold it elsewhere and got some money for it. Customer service blatantly ignored”

Helpful Report

Posted 1 month ago

“I am pleased to find a home for my lovely books. However the price I was offered was not really worth the time and energy spent on wrapping and postage. I was also dismayed to discover that when they received them they rejected several of the books and so my offer price was reduced significantly and the books “recycled responsibly”. I would rather have had them back!”

Helpful Report

Posted 1 month ago

“disappointed in prices given for hard back books especially when in very good condition is there no way of upping your price once you have received them?”

Helpful Report

Posted 1 month ago

“I had a few problems with using the We Buy Books app: 1) it’s very awkward to enter the ISBN manually on a phone - if the book isn’t wanted the message is obscured by the box you enter it in. 2) the site is slow to respond 3) it often doesn’t recognise ISBNs which are valid Also, the fact that the basket expires is annoying, as it may take a while to accrue books to the minimum value. There should be a longer period before it expires. I also use Sell Your Books, and I find this site much easier to use.”

Helpful Report

Posted 2 months ago

“This service was straightforward with the turnaround time of one week from accepting quote and sending to getting paid. However, I found the quotes on the whole, rather low for some of my good quality books, compared to a different site.”

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Posted 2 months ago

“The delivery app showed my box of books has arrived many days ago whilst WeBuyBooks app showed my box is en route.”

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Posted 2 months ago

“Very easy website to use. My only concern is there are so many books and cds I’ve tried to sell on there but they are now buying them 😞”

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Posted 2 months ago

“The Company did not pay much for my items. However, they play a valuable role in selling them on etc. For those without access to a car and/or Post Office, their free collection service is helpful and convenient. I did experience problems with their App, but I expect this was to do with my age as these software programmes are written for (and targeted to) the younger generation. Overall I would recommend as a handy way to de clutter and save on Landfill”

Helpful Report

Posted 2 months ago

“Service is quick and easy, especially using the app. Price paid, well in most cases its barely worth the effort to pack and send them. I do get it, they're a business, they need to sell at a profit, and their sell prices are quite reasonable. Its only the thought that alot if stuff would go to landfill that makes me use them, so a few pence per item, or bin it?”

Helpful Report

Posted 2 months ago

“easy to deal with, takes time for your books to get processed but payment was sent with no problems, using them again”

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Posted 2 months ago

“The process was easy from beginning to end very impressive. But the price offered for them was very. Very low. Very disappointing.”

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Posted 4 months ago

“The price for the items is mediocre I also found that it takes a long time for the payment to come through after they’ve collected the parcel They offer me promotions they never seem to work”

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Posted 5 months ago

“Decent prices relative to their competitor. Collection was a nightmare - first Royal Mail used but came and said "too heavy" and went away leaving QR codes for a latter collection which never materialised. Then switched to Evri who as predicted failed to come. Last effort went but it took over three weeks. That said webuybooks was easy to reach and felt like people trying hard.”

Helpful Report

Posted 5 months ago

Webuybooks is rated 4.7 based on 9,636 reviews