Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,666 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,666 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello webuy books service fine prompt Payment but 1 issue / you are rejecting more and more books it seams too me that it does not .atter what subject /auther /type / or /condition of book it looks too me its by numbers and can make the whole process.l bit jaring and time wasting expr yours a moffat customer”

Helpful Report

Posted 2 days ago

“Fast turnaround and prompt payment. Only complaint is the price given for items considering what they are resold for.”

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Posted 1 week ago

“I delivered books to the WBB goods inward department. It took two weeks and t,here phone calls to obtain payment. On the third phone call I was told that there was no record of my other two calls and that the books were stuck in goods in. Not a good transaction!”

Helpful Report

Posted 1 week ago

“My recent offer contained several large and heavy books. Therefore I packaged them into 2 boxes. I was sent one QR code and when I requested a second one I received a patronising reply about using one box that I could 'get from a supermarket'. When I pointed out that the boxes weighed 8 kg and nearly 9kg (therefore over the 15kg weight limit) the response was that i would receive an 'extra label on this occasion as a gesture of goodwill', After, over 5 years of dealing with your business, I was insusulted and annoyed as it suggested that I didn't know what I was doing”

Helpful Report

Posted 3 weeks ago

“Good to see you can send packages via Post Office now. The Evri option is very flawed. Prices offered for books in very good condition could be better?”

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Posted 1 month ago

“Easy process for selling and dropping off books but the last six months has seen a deterioration in the length of time before you get paid. Have had to phone the last two times in order to get paid. Disappointing.”

Helpful Report

Posted 1 month ago

“The process of selling books on the app is easy but it is currently taking too long to receive the payment. My last trade took about 1 month from the day I posted the books to the time when payment was received.”

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Posted 1 month ago

“It is not easy to use. It is not easy to cancel a book from the list.”

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Posted 1 month ago

“Eventually the books arrived at the we buy books address . It seemed to take evri 2 and a half weeks to deliver them . I almost received the book amount they refused a few books .I more or less got the money straight after.”

Helpful Report

Posted 1 month ago

“While the process was very easy, from getting a price, sending the books and getting the cash. The prices offered seemed low, and many books were rejected. I feel if they offer low prices they should accept more books and i get the choice to accept or reject”

Helpful Report

Posted 1 month ago

“First transaction went great, got the money my books were valued at. Second transaction got cut by £3 due to apparent 'damage' to 3 books that were in perfect condition when sent off. They recycled it without informing due to 'spinal damage' on the books, as per their policy if a book is under the value of £3, rather than it being returned. Foolish policy, it's better to send them back or atleast give money to the sender as they could have resold it elsewhere and got some money for it. Customer service blatantly ignored”

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Posted 2 months ago

“I am pleased to find a home for my lovely books. However the price I was offered was not really worth the time and energy spent on wrapping and postage. I was also dismayed to discover that when they received them they rejected several of the books and so my offer price was reduced significantly and the books “recycled responsibly”. I would rather have had them back!”

Helpful Report

Posted 2 months ago

“disappointed in prices given for hard back books especially when in very good condition is there no way of upping your price once you have received them?”

Helpful Report

Posted 2 months ago

“I had a few problems with using the We Buy Books app: 1) it’s very awkward to enter the ISBN manually on a phone - if the book isn’t wanted the message is obscured by the box you enter it in. 2) the site is slow to respond 3) it often doesn’t recognise ISBNs which are valid Also, the fact that the basket expires is annoying, as it may take a while to accrue books to the minimum value. There should be a longer period before it expires. I also use Sell Your Books, and I find this site much easier to use.”

Helpful Report

Posted 2 months ago

“This service was straightforward with the turnaround time of one week from accepting quote and sending to getting paid. However, I found the quotes on the whole, rather low for some of my good quality books, compared to a different site.”

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Posted 2 months ago

“The delivery app showed my box of books has arrived many days ago whilst WeBuyBooks app showed my box is en route.”

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Posted 3 months ago

“Very easy website to use. My only concern is there are so many books and cds I’ve tried to sell on there but they are now buying them 😞”

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Posted 3 months ago

“The Company did not pay much for my items. However, they play a valuable role in selling them on etc. For those without access to a car and/or Post Office, their free collection service is helpful and convenient. I did experience problems with their App, but I expect this was to do with my age as these software programmes are written for (and targeted to) the younger generation. Overall I would recommend as a handy way to de clutter and save on Landfill”

Helpful Report

Posted 3 months ago

“Service is quick and easy, especially using the app. Price paid, well in most cases its barely worth the effort to pack and send them. I do get it, they're a business, they need to sell at a profit, and their sell prices are quite reasonable. Its only the thought that alot if stuff would go to landfill that makes me use them, so a few pence per item, or bin it?”

Helpful Report

Posted 3 months ago

“easy to deal with, takes time for your books to get processed but payment was sent with no problems, using them again”

Helpful Report

Posted 3 months ago

Webuybooks is rated 4.7 based on 9,666 reviews