Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,737 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,737 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the 2nd September I was told my payment was being processed as yet I have still not received it and it is over a week .”

Helpful Report

Posted 5 years ago

Hello Sandra, Thank you for leaving a review. I can see you have selected to be paid via Cheque, we do offer next day payments via bank transfer or Paypal, if you update your payment details and email us at info@webuybooks.co.uk with your offer ID we can then get the Cheque cancelled and send your payment again. Unfortunately there can be delays in the postal service, this is out of our control but we are happy to send the payment via a different method for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Do not use this company. Donate to charity instead. They offer you next to nothing for books then are extremely picky about the condition and you have to pay for each book or DVD to be sent back. The profits they must make! Not worth the effort. Give to a good cause instead.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We are sorry to hear you were not happy with your selling experience, we offer prices based on the demand in the marketplace, unfortunately we cannot pay for items if they don't pass the condition guidelines as we buy them to find a second home and we pay the postage costs to receive them in agreement that they will pass the guidelines, we therefore don't also cover the return postage costs. Kind Regards WeBuyBooks

Posted 5 years ago

“As a seller, they are probably ok if customers can physically pick the books up. The books I ordered never arrived and Webuybooks took no interest at all in investigating, saying it wasn't their policy. Reading other reviews, you may get a good service with these people sometimes, but you're taking a significant risk. I recommend going elsewhere.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I'm sorry to hear you haven't received your order, please could you email us at sales@webuybooks.co.uk with your order number? We would be happy to assist further with this. Kind Regards WeBuyBooks

Posted 5 years ago

“Well as I still haven’t received payment and it’s well over a week since you told me I would be getting it , I can only rate this sorry”

Helpful Report

Posted 5 years ago

Hello Penny, Thank you for leaving a review. I'm sorry to hear you haven't received your Cheque, unfortunately there can be delays within the postal service, we offer payments the next working day through bank transfer and Paypal, please could you email your offer ID to info@webuybooks.co.uk and let us know if you have updated your payment details? We can then get the Cheque cancelled and issue the payment via a different / quick method for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Poor. Rip off prices and then didn’t pay.”

Helpful Report

Posted 5 years ago

Hello Terry, Thank you for leaving a review. I have looked into the offers on your account and can see you have been paid for all of them, please can you check you have left the review for the correct company? Kind Regards WeBuyBooks

Posted 5 years ago

“Books collected 31.07. Opted for payment by cheque. All books accepted for £58.83 payment. Notification on 7.08 payment had been processed 15.08 - cheque still not arrived. Waiting until 21.08 to see if cheque has been lost in Royal Mail systems as ‘We Buy Books’ won’t cancel the cheque and change to payment by bank transfer until 21.08. We Buy Books state the 10 day wait to see if the cheque is lost is advised by the Royal Mail. It’s a shame We Buy Books don’t care enough about their customers to do something before the 10 days to ensure payment is made promptly in every circumstance. To advise that payment by PayPal / bank transfer is a safer, better option is all well and good. It is certainly no consolation to customers who have opted for payment by cheque and have experienced problems. Only time will tell if payment is made without further hassle and inconvenience but it feels criminal that a company can treat their customers in this way.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. Unfortunately with the current pandemic there can be disruptions in the mail service, which can cause delays in the delivery of Cheques, we offer payment via Paypal and Bank Transfer for quick next day payments for our customers, customer's details are encrypted to ensure it is safe to receive payments this way. We are happy to reissue the payment we would just need the allotted time to pass for the delivery of the Cheque. Kind Regards WeBuyBooks

Posted 5 years ago

“Shocking service- calls answered by teenagers who generally don’t care. Still haven’t been paid 2 weeks after they sent me an email to say I had. Go elsewhere!”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see that you didn't receive the payment as you had provided incorrect payment details on your account, we then asked you to provide different details and a Cheque was sent first class out for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Despite receiving an email on 2 Jul stating that my payment has been processed, I have still not received my cheque on 19 Jul. Sent items to a competitor web site and received my cheque 2 days after they received them!”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We are sorry to hear you have not received your Cheque. If you can email us your offer ID to info@webuybooks.co.uk to let us know it has not been received, we can then reissue the payment. We also pay by bank transfer and Paypal if you would like it to be reissued via a quicker method, unfortunately there has been delays in the postal system, if you send through your information, we are happy to get the payment reissued for you as soon as possible. Kind Regards WeBuyBooks

Posted 5 years ago

“first order took ages to complete as hermes failed to deliver one of the boxes. second order took ages as some of the items were missing having mistakenly been packed (by me, so my fault) into third order. third order took even longer to complete as hermes failed to deliver one of the boxes. as one of the boxes hadn't been delivered couldn't confirm items missing from second order had been received (wouldn't confirm what had been received with no reason given) so had to accept loss on offer two. not a great experience.”

Helpful Report

Posted 5 years ago

Hello Mark, Thank you for leaving a review. We provide packaging guidelines with every offer created, this states that separate offers are to be packaged separately. If a package doesn't arrive with us, we can claim for the items in the offer, but unfortunately if items have been included that shouldn't be in that package, we cannot claim for them. The delay with the payment was waiting for the package to arrive so we could pay you in full for the items that were included in the incorrect box. Kind Regards WeBuyBooks

Posted 5 years ago

“Absolutely appalling service, do not whatever you do use this company to buy your books, I sent four boxes and they claimed not to have received 50 items! It took over a month and several chases for me to receive payment and then I was paid £60 short of the offer I received, absolutely dreadful service!!”

Helpful Report

Posted 5 years ago

Hello Nicky, Please can you email us at info@webuybooks.co.uk with the offer ID? I have looked at your account and it says you haven't had a trade with us for over 3 years and the trade only had 22 items in it and was never for the amount you have quoted. Could you have left the review for the wrong company, as it looks like the trade you have mentioned was never with us. Kind Regards WeBuyBooks

Posted 5 years ago

“Been waiting 10 days for my payment. Really good up until that point, easy to use etc but the point of it all is to make money and I’m still waiting”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. Please can you email us at info@webuybooks.co.uk with your offer ID? We can then look into this for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Still awaiting cheque slow response l am not very happy with service”

Helpful Report

Posted 5 years ago

Hello Stephen, Thank you for leaving a review. I can see the Cheque is currently on the way to you, unfortunately there are some delays in the postal service at the moment, we offer payment via bank transfer and paypal, it is then received the next working day. This can be changed on your account details if you would like to be paid via a different method in the future. Kind Regards WeBuyBooks

Posted 5 years ago

“Still no money !!!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for bringing this to our attention. Please can you contact us at info@webuybooks.co.uk with your offer ID? We can then look into this for you. Kind Regards WeBuyBooks

Posted 5 years ago

“I sold two lots of books to Webuybooks. The process was very straight forward but I have still not received my cheque payments and this is why I have scored them as Very Poor.”

Helpful Report

Posted 5 years ago

Hello David, Thank you for leaving a review. We are sorry to hear this. One of the Cheques was sent at the start of this week and should be with you shortly, your other Cheque has been passed over to the payments team to cancel and reissue as it should have arrived by now. If you would like to change the payment details on your account, we can pay you via either Bank Transfer or Paypal, please do this before 10.30am this morning, if not we will just have another Cheque sent with today's post for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Great app and easy to use. Simple dispatch and pick up of parcel. Sadly amount due was reduced due to 'missing' dvd in a box set despite my checking all present and correct before sending. No point paying to have it returned. Just disappointing.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review . Unfortunately we are not able to find a second home for a boxset if there is a disc missing. Our checking team are trained to carefully check each item and before an item is set as missing, all other possibilities are checked first. Kind Regards WeBuyBooks

Posted 5 years ago

“I still have not received my cheque.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. Please can you email us at info@webuybooks.co.uk with your offer ID? We can then look into this for you and get you paid for your items. Kind Regards WeBuyBooks

Posted 5 years ago

“Very slow at sending payment”

Helpful Report

Posted 5 years ago

Hello Carl, Thank you for leaving a review. We are sorry to hear there was a delay with the payment, unfortunately at the moment we have found that there are delays in the postal system due to the current pandemic, I can see the items were checked within the promised time when we received them, but we do apologise about the time it took for us to receive the items. Kind Regards WeBuyBooks

Posted 5 years ago

“Due to the coronavirus I have found myself out of work, with no income and selling off some prized possessions just to get by. I am a single dad, with arrears etc. Not only did I have to chase up my due payment on more than one occasion but the person I was dealing with my query promised me on a daily basis that the money would be credited to my bank the following day. That was Wednesday, then It was promised Thursday, then Friday. It finally was credited the following Monday just before 6pm. You had had a full explanation of my situation and you ignored it. Me and my daughter went hungry that weekend. I hope you are proud of yourself.”

Helpful Report

Posted 5 years ago

Hello Tony, Thank you for leaving a review. We are very sorry there was an issue with the payment going through, I can see the payment was issued the next working day once we had been notified of this. When we received your items, we were waiting for another box to arrive as there were quite a lot of things had not been included, this unfortunately put a delay on the payment as we were not notified of this. Kind Regards WeBuyBooks

Posted 5 years ago

“Paid me nothing for a book valued at £3.50 because there was a small stain at the base of the spine, literally 1cm square, the rest of the book was as new. Not impressed.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave us a review. Unfortunately we cannot buy books that are stained. We buy the books to find a second home for them and people buying books don't want them if they are stained. This is set out in our condition guidelines , we want our customers to be happy but unfortunately this is not something we are able to accept, sorry. Kind Regards WeBuyBooks

Posted 5 years ago

“Pay very low money for your books”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave us a review. We buy items based on the demand for them in the marketplace. The price can be affected by a variety of factors e.g. seasonality, current trends and when the title was last sold. Kind Regards WeBuyBooks

Posted 5 years ago

Webuybooks is rated 4.7 based on 9,737 reviews