Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,516 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a great idea. You should pay more for the books and change your collection provider as Hermes are awful. Twice they refused or claimed they couldn’t access my flat when no other delivery service has ever had an issue.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. I am very sorry you had an issue with the collection. I can see customer services chased this with Hermes, but please accept our apologies for the delay with the collection. If you do choose to try our service again in the future, we buy books based on the current demand for them in the marketplace and we do have a list of popular book types below for which we tend to pay more... • Food/cookery books, • Arts and crafts books, • Text books, • History books, • Travel guides. Kind Regards WeBuyBooks

Posted 6 years ago

“The process was simple however it took a while to receive the cheque and then the bank advised me that the cheque has bounced I Am now waiting a response not sure I would use them again depends on the outcome”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. I have looked into this and can see a member of staff has updated the offer and put it back into the payments process. Sorry for any inconvenience caused by the situation. We are not sure why this has occurred but can assure you that it is not something that happens often and we will look further into it. We hope this doesn't affect your decision to use us in the future and that your payment arrives with you very quickly. Kind Regards WeBuyBooks

Posted 6 years ago

“Extremely poor. Having been given an offer I missed the 7 day deadline but was sent an email saying all I had to do was send my stuff and I would receive that amount. When I sent my books I was then told that I had to make a new offer or my books would be recycled. I shall not be using again and will advise others in my book club and other social circles not to either”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. It states on the packaging instructions that we ask for the items to be sent off to us within 7 days. This is due to the value of the items changing. We are happy to check through the items as normal, we just needed a new offer to be created through the website so we can check the items under the new offer. Kind Regards WeBuyBooks

Posted 6 years ago

Webuybooks is rated 4.7 based on 9,516 reviews