Name: Webuybooks
Rating: 4.67

“order my book on the 5th jan 2021, should have arrive by the 11 of jan 2021 . no help from customer service . and they refused to give me there CEO email address which i have now found . today being the 18 of Jan 2021 and still waiting have now gone to Ebay for full refund plus delivery cost . that why only one start would like to give you zero star .”

Helpful Report

Posted 4 years ago

Hello Mr Mills, Thank you for leaving a review. We are sorry to hear you haven't received your order. Our customer services team have been trying their best to assist you with this order, I can see they have spoken to you on email, Facebook, another review site and live chat, they have been happy to help but you had not provided any order information, we had asked you for the information and you said it was too late, but we had not been provided anything to link you to an order. We want our customers to be happy and want to fix any issues but if we are not given any information, we cannot find the order unfortunately. We are glad to hear ebay have been able to give a refund for the order as we couldn't access it for you without being given any information. Kind Regards WeBuyBooks

Posted 4 years ago

“Books were rejected that I know were in really good condition. Ziffit would not have done this”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. I have looked into your offer with us and can see we were happy with all of the items sent to us, all items were paid in full. Please could you check that the review has been left for the correct company? The items arrived with us quickly, were checked quickly and were paid the following working day. We would really appreciate it if you could check this for us, if the review was meant for us, please could you email us at info@webuybooks.co.uk from the email address you have used to set up the account with us? We have your offer ID, but the offer provided shows that the payment was issued in full. Thank you for your cooperation. Kind Regards WeBuyBooks

Posted 4 years ago

“I scanned 19 items and sent them in a single secure and well sealed box via collection by Hermes from a local shop. I hadn't heard anything so I contacted We Buy Books and was advised they hadn't received 2nd box??? I have them my tracking number then received an email advising me that 14 items were missing. Outrageous service. I have used Music Magpie and Zapper and have received 5* service. I will NEVER again sell using We Buy Books. I gave 1* as I couldn't leave no stars.”

Helpful Report

Posted 5 years ago

Hello Elaine, Thank you for leaving a review. If a box arrives damaged, we pay for any missing items, the box had arrived intact with no signs of tampering, we therefore had expected that the label had been duplicated and a second package sent . We have had this happen in the past and it has been that the missing items have been packaged wrongly and sent to another company, or are still with the customer, we understand that errors can occur, this is why we leave the trade open to receive the missing items at a later date. I can see payment has been made for the items received, unfortunately we are not able to pay for items until we have received them. Kind Regards WeBuyBooks

Posted 5 years ago

“The money didn't come.”

Helpful Report

Posted 5 years ago

Hello Hugh, Thank you for leaving a review. I can see you have opted to be paid via Cheque, we have sent the Cheque and it is on the way to you. If it has not been received with today's post, please email us at info@webuybooks.co.uk with your offer ID, we can then cancel the Cheque and issue the payment again for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Took around 3 weeks to get payment by cheque. Very slow”

Helpful Report

Posted 5 years ago

Hello Paula, Thank you for leaving a review. I'm sorry to hear your Cheque took 3 weeks to arrive. Unfortunately there can be delays within the postal system, we offer payment via bank transfer and Paypal. You can change the payment method at any point on your account, this will ensure you will receive any future payments the next working day once the items have been checked. Kind Regards WeBuyBooks

Posted 5 years ago

“Have arranged a collection for two parcels twice and no one has shown up. No courtesy call to let me know what is going on. Rang the customer services who said it is on their system but as I say no one has turned up. Also read on other reviews that quoted offers aren't honoured due to condition being bad in transit or various items missing in packages. I give up, probably better to sell on ebay.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I am sorry to hear your items were not collected, if you email your offer ID to info@webuybooks.co.uk, we can contact Hermes and find out what the issue is and when the items will be collected. Items are only ever rejected in an offer if they don't pass the condition guidelines, we buy the items to find a second home for them, so they need to be in a condition that someone would be happy to receive them in. Kind Regards WeBuyBooks

Posted 5 years ago

“I have been waiting weeks and still haven’t received my payment. Very disorganised.”

Helpful Report

Posted 5 years ago

Hello Lilia, Thank you for leaving a review. Please could you check that the review is left for the correct company? I have looked into your account and can see that you were paid via bank transfer on 22/09/2020. Kind Regards WeBuyBooks

Posted 5 years ago

“Price low, books rejected for damage despite two never having been opened. Not good experience”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We only ever reject an item if it doesn't pass our condition guidelines, we buy the books to find a second home for them, therefore they have to be in a condition that someone would be happy to receive them in. If you email us at info@webuybooks.co.uk with your offer ID, we would be happy to send you some photos of the rejected items. Kind Regards WeBuyBooks

Posted 5 years ago

“Hermes is the worst but WeBeBooks is aweful. The labels they send don't turn up on time. The collections don't arrive on time. They are careless with handling your books and will not pay you. Save yourself the trouble and use Music Magpie.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I am sorry to hear you were not happy with your selling experience. We send all labels first class for our customers, unfortunately we have no control if there are delays in the postal service, as no information has been left on the review regarding your trade, we are not able to look into what the issue was with Hermes but we do apologise for any inconvenience caused. We handle all items with care as we buy the items to find a second home for them, we have no reason to damage any items sent to us. Kind Regards WeBuyBooks

Posted 5 years ago

“A total scam. Avoid.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. Please can you contact us at info@webuybooks.co.uk with information of your trade? We are not a scam and would like to know why you would think this? Kind Regards WeBuyBooks

Posted 5 years ago

“Worst experience ever! WeBuyBooks will try to cheat you. Take pictures of everything you send as evidence for when this happens. After several attempts to get a courier to pick up my package, I was informed days later that there was damage to some of the books. This could have only happened during transit as I double checked the conditions of the books to make sure they met the WeBuyBooks guidelines and I know that they were in perfect condition. However, WeBuyBooks is refusing to pay despite the fault being on their end. I would warn anyone thinking of using this service to not bother. There are plenty of other trade-in companies that won't mess you around.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see that the damage was to some of the books, not the full offer, if a package arrives damaged, we pay for the items and put in a claim with the courier, this was not the case with your items. A small number of the books had staining to the pages in the book, this is not the kind of damage that happens in transit, a member of our customer services team had offered to send photos showing this. Kind Regards WeBuyBooks

Posted 5 years ago

“The books I sold to you were dealt with efficiently, but I have sent around four emails enquiring about a number of Dr. Doolittle titles that you told me the antiquarian section of Webuybooks were considering. You have totally ignored my emails over the last few weeks asking about the decision that this particular section of your Business is supposedly dealing with. An answer would have been both polite and useful. In this instant the Customer Service, I'm afraid has been non existent.”

Helpful Report

Posted 5 years ago

Hello Kathleen, Thank you for leaving a review. I have looked into this and can see multiple replies regarding your Antiquarian books, our team had asked for a complete list with publication dates, had passed it to the Antiquarian Team and had then sent a response regarding us not looking to buy them at the moment, we are sorry if you had not received the last email from us, we can seen we have had responses to our earlier emails we had sent. Kind Regards WeBuyBooks

Posted 5 years ago

“THE WORST COMPANY EVER!! AVOID, AVOID, AVOID!! I GAVE THEM BOOKS OF MORE THAN £100 VALUE THEY MADE AN OFFER OF £12 AND PAID £1.50 !!! SAYING THE BOOKS DON’T MEET THE STANDARDS !!”

Helpful Report

Posted 5 years ago

Hello Marin, Thank you for leaving a review. The books you had sent to us were exercise books that had the answers filled in, unfortunately if we were to sell these on, customers would not be happy to receive them, they would not be of any use to anyone. We state in the condition guidelines that we cannot buy books with the answers filled in, had the answers not been filled in, the amount quoted would have been paid. Kind Regards WeBuyBooks

Posted 5 years ago

“THE WORST COMPANY EVER!! AVOID, AVOID, AVOID!! I GAVE THEM BOOKS OF MORE THAN £100 VALUE THEY MADE AN OFFER OF £12 AND PAID £1.50 !!! SAYING THE BOOKS DON’T MEET THE STANDARDS !!”

Helpful Report

Posted 5 years ago

“THE WORST COMPANY EVER!! AVOID, AVOID, AVOID!! I GAVE THEM BOOKS OF MORE THAN £100 VALUE THEY MADE AN OFFER OF £12 AND PAID £1.50 !!! SAYING THE BOOKS DON’T MEET THE STANDARDS !!”

Helpful Report

Posted 5 years ago

Hello Marin, Thank you for leaving a review. The books you had sent to us were exercise books that had the answers filled in, unfortunately if we were to sell these on, customers would not be happy to receive them, they would not be of any use to anyone. We state in the condition guidelines that we cannot buy books with the answers filled in, had the answers not been filled in, the amount quoted would have been paid. Kind Regards WeBuyBooks

Posted 5 years ago

“On the 2nd September I was told my payment was being processed as yet I have still not received it and it is over a week .”

Helpful Report

Posted 5 years ago

Hello Sandra, Thank you for leaving a review. I can see you have selected to be paid via Cheque, we do offer next day payments via bank transfer or Paypal, if you update your payment details and email us at info@webuybooks.co.uk with your offer ID we can then get the Cheque cancelled and send your payment again. Unfortunately there can be delays in the postal service, this is out of our control but we are happy to send the payment via a different method for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Do not use this company. Donate to charity instead. They offer you next to nothing for books then are extremely picky about the condition and you have to pay for each book or DVD to be sent back. The profits they must make! Not worth the effort. Give to a good cause instead.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. We are sorry to hear you were not happy with your selling experience, we offer prices based on the demand in the marketplace, unfortunately we cannot pay for items if they don't pass the condition guidelines as we buy them to find a second home and we pay the postage costs to receive them in agreement that they will pass the guidelines, we therefore don't also cover the return postage costs. Kind Regards WeBuyBooks

Posted 5 years ago

“As a seller, they are probably ok if customers can physically pick the books up. The books I ordered never arrived and Webuybooks took no interest at all in investigating, saying it wasn't their policy. Reading other reviews, you may get a good service with these people sometimes, but you're taking a significant risk. I recommend going elsewhere.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I'm sorry to hear you haven't received your order, please could you email us at sales@webuybooks.co.uk with your order number? We would be happy to assist further with this. Kind Regards WeBuyBooks

Posted 5 years ago

“Well as I still haven’t received payment and it’s well over a week since you told me I would be getting it , I can only rate this sorry”

Helpful Report

Posted 5 years ago

Hello Penny, Thank you for leaving a review. I'm sorry to hear you haven't received your Cheque, unfortunately there can be delays within the postal service, we offer payments the next working day through bank transfer and Paypal, please could you email your offer ID to info@webuybooks.co.uk and let us know if you have updated your payment details? We can then get the Cheque cancelled and issue the payment via a different / quick method for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Poor. Rip off prices and then didn’t pay.”

Helpful Report

Posted 5 years ago

Hello Terry, Thank you for leaving a review. I have looked into the offers on your account and can see you have been paid for all of them, please can you check you have left the review for the correct company? Kind Regards WeBuyBooks

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Webuybooks Reviews