Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,741 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont use. Sent books got message saying been paid.checked bank not there. Sent message to them not even answered.that was 3 weeks ago.”

Helpful Report

Posted 2 years ago

“Checked item contents twice before sealing box so I know everything was in there. Company claimed most of it was missing or damaged (conveniently anything they had offered me more than pennies for) this took 80% off the price offered. Avoid!!!”

Helpful Report

Posted 2 years ago

“Absolutely upset and disappointed. You took my books and no payment arrived. You tell me you posted a cheque… it never arrived. Im tired of dealing with your very slow live chat.. please contact me via email”

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Posted 2 years ago

“webuybooks is a last resort when I have not managed to sell a book on Amazon, Ebay or local bookshops first. The main reason is the vast and frankly indecent gap between the price at which a book sells on Amazon (say £70) and the price webuybooks offers - around £2! That's a margin of several thousand percentage points! The second reason is the rejection of so many book titles - why not offer something?”

Helpful Report

Posted 3 years ago

“They purchase books for £6.22, and then list them on eBay for £67.37. That’s one heck of a mark up.”

Helpful Report

Posted 3 years ago

“My personal experience with this company has been a nightmare, thanks to its carelessness and its callous and blatant disregard towards the customer as well as towards its obligations. In November 2022, I bought a book from WeBuyBooks (through AbeBooks) and on 14 November I was informed that the book had been shipped (from the UK to Italy). I patiently waited, but weeks passed and the book did not arrive, nor did I receive any updates from WeBuyBooks. As Christmas was near and the expected delivery timeframe ranged from 27 November to 27 December, I waited until after Christmas before finally contacting WeBuyBooks on 28 December, asking for updates on the delivery of my book. At which point, I was candidly informed that the book was being returned to the sender, with no explanation given regarding as for reason. I immediately asked why, and I was given a tracking number and informed that the delivery man had not found me at home and a new delivery had not been scheduled within two weeks, therefore, after this period had expired, the forwarder had initiated the return to the sender procedure. I checked the tracking number on the website of the forwarder – it should be noted that even though WeBuyBooks had the tracking number for this shipment, they had never given it to me before, nor bothered to inform me that the shipment could be tracked – and found out that, indeed, a delivery attempt had been made on 24 November, but I had not been at home at that moment. The delivery man left no notice of this failed delivery attempt, thus I had no way of knowing it had even taken place; but the forwarder informed WeBuyBooks that a new delivery attempt was to be rescheduled within two weeks, otherwise the book would be returned to the sender. WeBuyBooks made no attempts whatsoever to schedule a new delivery, nor did they bother to inform me of the failed delivery attempt; for a full two weeks, from 24 November to 7 December, the book sat forgotten in a depot a few kilometres from where I live, while I did not even know that it had reached Italy. Then, it was sent back to the sender. All of this I only learned after my inquiry on 28 December. As I was more interested in getting the book than in a refund, I told them that I’d rather have them send again the book, of course with no additional charge on my part as the blame for what had happened lay entirely on them (and to a lesser extent, on the delivery man for leaving no notice), rather than refund me. The answer was that this was not possible, I would have to wait for the book to be returned to them, then I would get a refund, and only then, if I wanted, I could make a new order for the same book. In the following weeks, I asked for updates on the return of the book about once or twice per week, but I was always told that it had not been returned yet. Now we are in early February; *two months* have passed since the book began its journey back to WeBuyBooks – and they would have me believe that they have not received it yet. The book had taken *ten days* to make the journey from them to my home. Of course, I do not believe them. What I believe is that either they received the book and do not want to issue the refund, or the book was lost on its way back and again they do not want to issue the refund, which they have to do as, I will stress once again, all of this happened entirely due to their own gross negligence. At this point, it appears rather unlikely that I will get my money back. I strongly discourage anyone from buying books from WeBuyBooks, they might be good buyers (most positive reviews seem to come from people who *sold* books to them) but they are terrible sellers, without an ounce of seriousness, respect towards the customer, or honesty.”

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Posted 3 years ago

“Took ages for them to pay out blamed evri for taking so long to deliver the goods to them , won't use again , will keep using music magpie and ziffit Wouldn't recommend”

Helpful Report

Posted 3 years ago

“They want to pay nothing for your book, and then sell it at a massive price. Avoid, rip off company!! See for yourself and check out my EAN: number on my book!! 9780966825596”

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Posted 3 years ago

“I was informed that an item was missing from the box and was therefore not given full payment. At the same time l was given the option of having the missing item returned or recycled. Puzzling.”

Helpful Report

Posted 3 years ago

Hi Roy, Thank you for taking the time to leave us a review. We are very sorry to hear this and would appreciate the opportunity to look into this further. Please could you send your Offer ID to info@webuybooks.co.uk with trust pilot in the subject field? This will allow us to look into this further for you! We look forward to hearing from you. WeBuyBooks.

Posted 3 years ago

“no cheque payment received as yet”

Helpful Report

Posted 3 years ago

Hi Joan, Thank you for taking the time to leave us a review. We are very sorry to hear you have not yet received payment for your trade. To allow us to look into this further, please send us your offer ID to info@webuybooks.co.uk WeBuyBooks.

Posted 3 years ago

“Total rip off, 7.46 for over 70 worth of books, sent me money 2 days late”

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Posted 3 years ago

“Very disappointed with my recent experience of Webuybooks particularly as the ad implies a good return is almost guaranteed. I received less than £10 for 18 books in good condition. It was time-consuming to manually enter individual ISBN numbers for a valuation (because I don't use the app), and also took time to pack up books and drop off, which included having to carry a heavy parcel some distance. I also thought Webuybooks were quite slow at acknowledging receipt of my parcel and forwarding payment. I won't be using Webuybooks again it's simply not worth the effort!”

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Posted 3 years ago

“Sadly we buy books uses Evri / Hermes to collect your books. First trade 4 attempts waiting in all day for it to be collect. Still waiting for my books to be collect on my second trade after waiting in 2 days and sending emails to we buy books. Use Ziffit”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are very sorry to hear this. The collection is designed to be a hassle free way to send your items to us; we apologise that this has not been the case for you. We can see that you have since used a ParcelShop to drop your items off, we have added 10% to the offer value to apologise for this inconvenience. Best regards WeBuyBooks

Posted 3 years ago

“Scanned, boxed and labelled books and booked collection but they never collected books. Customer service advice was to drop off at local collection point instead, as they don't know why the books weren't collected. Nearest drop off approx 140 miles return journey.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We are very sorry to hear this. We have checked the tracking and a note has not been left by the courier to explain the lack of collection. However, if you would still like to send the Offer to us, please let us know and we can escalate this to the courier and request for a collection as soon as possible. Please send your Offer ID to info@webuybooks.co.uk if you would like us to do this. Please accept our sincere apologies for the inconvenience caused by this. Best regards, WeBuyBooks

Posted 3 years ago

“1 Star is too high!! Avoid these crooks at all costs. I asked to get some real pictures of a book as it was a stock photo and they ignored my request for nearly a week but then lowered the price of it by about £4. I went back to check if they have replied but to my dismay they put the price up from £27 to a £100. I have never ever seen any thing like that in all my life. They are either trying to swindle me or have read my request and checked it against other prices then thought ooo we can make more here! Fancy changing your price after someones asked you about it's condition!? That's really bad practice!! It's a companion to another book and you can get both together commonly for between £70-80. I have just read other feedback on EBay left by others and it's row after row of bad experiences.How can you trust anyone when they do that to you! Not a question! I also added the ISBN to see how much they give you for this book... £2 they offer. laughable! Theys till haven't replied to two meessages I've sent them now. Let me guess, because they know what they've done is shady. Stay clear stay very clear. Cowboys!”

Helpful Report

Posted 4 years ago

Hello Adam, Thank you for leaving a review. We’re very sorry to hear of your recent experience. We have been unable to find the email thread using your name, however, we would welcome the opportunity to look into this further for you. Please email us at sales@webuybooks.co.uk with the title and ISBN of the item in question, this will allow us to investigate this for you. All prices for the items we buy and sell are determined by the supply and demand on the market. As this fluctuates quickly, the prices can change very quickly. Unfortunately, this is largely beyond our control, sorry. Best regards, WeBuyBooks

Posted 4 years ago

“It took ages and numerous appointments for the books to be collected by Hermes. And the collection happened by accident. The delivery man dropped a parcel for a neighbour and he noticed an outstanding collection at my address. Otherwise I would still be waiting for the books to be collected”

Helpful Report

Posted 4 years ago

Hello David, Thank you for your review. We are sorry to hear of the issues experienced with the courier. For the vast majority this is a straightforward process without any issues. Therefore, this appears to be an issue with the courier covering your area. We do apologise for any inconvenience this has caused. In the case of these issues, we have a friendly Customer Services team who can escalate any issues to Hermes. Once escalated, issues are usually resolved promptly. Best regards, WeBuyBooks

Posted 4 years ago

“I wasn't paid, and when I contacted them to ask about it, they didn't get back to me. Additionally, they contacted me to say that the highest value book I had sent in wasn't in the box, and deducted its price from my order, which didn't matter because they didn't pay me anyway. Very disappointed.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We do our best to provide all of our customers with the best possible selling experience; therefore we are very sorry to hear that your experience hasn’t been as positive as we would have hoped. We have looked into this trade for you and can see that one item was missing from the offer when it arrived with us; therefore a dispute email was sent explaining this and the amended offer was swiftly accepted by yourself. The offer was then entered into the payments process, however, an incorrect account number had been provided to us, meaning the payment was not received. Once the payment details had been updated, the offer was put back into the payment details and processed the following working day. If this has still not been received, please let us know and we can investigate this further. Best regards, WeBuyBooks

Posted 4 years ago

“Seriously useless place to sell books. It took months, literally months, to try and get the "Antiquarian Book Team" to review a list of 24 non-ISBN books who then said they couldn't be bothered to have a look having originally said that they were the place to go for non-ISBNs. There's little or no help with anything unusual despite all the hype and I've had to chase them for payment for the little they did pay. I think they spend it all on advertising telling us how great they are, and they're not.. Go somewhere else to sell your books We Sell Books are no good at all and certainly don't sell books.”

Helpful Report

Posted 4 years ago

Hello Anita, Thank you for leaving a review. We're sorry to hear of the delayed response to your antiquarian enquiry. Having looked into this, we can see that you have waited much longer than we would have liked for a response - please accept our sincere apologies for this. Your feedback will be taken on board to prevent this recurring in the future. Apologies again for the inconvenience caused. Best regards, WeBuyBooks

Posted 4 years ago

“Over 2 weeks for them to receive my trade. 3 attemps for them to pay me as they kept saying my details were entered wrong. I appreciate mistakes happen and maybe I made an error the 1st time but 3 times I apparently entered the details wrong which I found odd I ended up having to attach pics of what I entered to prove it was correct. Was bit of a nightmare. If you were a bit tight for cash and are trading to help then I found this site wouldn't help in terms of quickness. I did get paid the amount quoted and people on the phone were really friendly through. If you are given a good price and not desperate for the money then its not the worst site out there”

Helpful Report

Posted 4 years ago

Hello. Thank you for your review. We're sorry to hear about the delay with your payment. Having looked into this further, we can see that an incorrect sort code had been provided which caused this delay. For security purposes we cannot view or edit the bank details linked to an account, therefore the correct sort code was needed to be entered from your side. This was quickly supplied and the offer was paid in full the following day. Best regards, WeBuyBooks

Posted 4 years ago

“TOTAL FRAUD !!!! Use this service once. I've sent them 5 books (the minimum they accept) and they said that two items were missing from the package. Funny enough those items also happened to be the two most expensive ones. They subtracted their value from the total which should have been just over £5 and they pay me £0.78. I wish I've seen the other reviews that pointed out this dodgy practice of theirs before using them.”

Helpful Report

Posted 4 years ago

Hello Sela, Thank you for your review. Having looked into this further for you, we can see that a member of our Customer Services team has been in touch regarding this offer. We will investigate both internally and with the courier to find out further information regarding the missing items where possible. We would like to apologise for any upset this may have caused; we aim to provide a positive selling experience for all our customers and therefore we are very sorry that this has not been a satisfactory trade for you. Although we believe the issue has now been resolved, please let us know if we can be of any further assistance. Best regards, WeBuyBooks

Posted 4 years ago

Webuybooks is rated 4.7 based on 9,741 reviews