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Webuybooks Reviews

4.7 Rating 8,576 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

4.7

Based on 8,576 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price low, books rejected for damage despite two never having been opened. Not good experience”

Posted 3 years ago

Hello, Thank you for leaving a review. We only ever reject an item if it doesn't pass our condition guidelines, we buy the books to find a second home for them, therefore they have to be in a condition that someone would be happy to receive them in. If you email us at info@webuybooks.co.uk with your offer ID, we would be happy to send you some photos of the rejected items. Kind Regards WeBuyBooks

Posted 3 years ago

“Hermes is the worst but WeBeBooks is aweful. The labels they send don't turn up on time. The collections don't arrive on time. They are careless with handling your books and will not pay you. Save yourself the trouble and use Music Magpie.”

Posted 3 years ago

Hello, Thank you for leaving a review. I am sorry to hear you were not happy with your selling experience. We send all labels first class for our customers, unfortunately we have no control if there are delays in the postal service, as no information has been left on the review regarding your trade, we are not able to look into what the issue was with Hermes but we do apologise for any inconvenience caused. We handle all items with care as we buy the items to find a second home for them, we have no reason to damage any items sent to us. Kind Regards WeBuyBooks

Posted 3 years ago

“A total scam. Avoid.”

Posted 3 years ago

Hello, Thank you for leaving a review. Please can you contact us at info@webuybooks.co.uk with information of your trade? We are not a scam and would like to know why you would think this? Kind Regards WeBuyBooks

Posted 3 years ago

“Worst experience ever! WeBuyBooks will try to cheat you. Take pictures of everything you send as evidence for when this happens. After several attempts to get a courier to pick up my package, I was informed days later that there was damage to some of the books. This could have only happened during transit as I double checked the conditions of the books to make sure they met the WeBuyBooks guidelines and I know that they were in perfect condition. However, WeBuyBooks is refusing to pay despite the fault being on their end. I would warn anyone thinking of using this service to not bother. There are plenty of other trade-in companies that won't mess you around.”

Posted 3 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see that the damage was to some of the books, not the full offer, if a package arrives damaged, we pay for the items and put in a claim with the courier, this was not the case with your items. A small number of the books had staining to the pages in the book, this is not the kind of damage that happens in transit, a member of our customer services team had offered to send photos showing this. Kind Regards WeBuyBooks

Posted 3 years ago

“The books I sold to you were dealt with efficiently, but I have sent around four emails enquiring about a number of Dr. Doolittle titles that you told me the antiquarian section of Webuybooks were considering. You have totally ignored my emails over the last few weeks asking about the decision that this particular section of your Business is supposedly dealing with. An answer would have been both polite and useful. In this instant the Customer Service, I'm afraid has been non existent.”

Posted 3 years ago

Hello Kathleen, Thank you for leaving a review. I have looked into this and can see multiple replies regarding your Antiquarian books, our team had asked for a complete list with publication dates, had passed it to the Antiquarian Team and had then sent a response regarding us not looking to buy them at the moment, we are sorry if you had not received the last email from us, we can seen we have had responses to our earlier emails we had sent. Kind Regards WeBuyBooks

Posted 3 years ago

“THE WORST COMPANY EVER!! AVOID, AVOID, AVOID!! I GAVE THEM BOOKS OF MORE THAN £100 VALUE THEY MADE AN OFFER OF £12 AND PAID £1.50 !!! SAYING THE BOOKS DON’T MEET THE STANDARDS !!”

Posted 3 years ago

Hello Marin, Thank you for leaving a review. The books you had sent to us were exercise books that had the answers filled in, unfortunately if we were to sell these on, customers would not be happy to receive them, they would not be of any use to anyone. We state in the condition guidelines that we cannot buy books with the answers filled in, had the answers not been filled in, the amount quoted would have been paid. Kind Regards WeBuyBooks

Posted 3 years ago

“THE WORST COMPANY EVER!! AVOID, AVOID, AVOID!! I GAVE THEM BOOKS OF MORE THAN £100 VALUE THEY MADE AN OFFER OF £12 AND PAID £1.50 !!! SAYING THE BOOKS DON’T MEET THE STANDARDS !!”

Posted 3 years ago

“THE WORST COMPANY EVER!! AVOID, AVOID, AVOID!! I GAVE THEM BOOKS OF MORE THAN £100 VALUE THEY MADE AN OFFER OF £12 AND PAID £1.50 !!! SAYING THE BOOKS DON’T MEET THE STANDARDS !!”

Posted 3 years ago

Hello Marin, Thank you for leaving a review. The books you had sent to us were exercise books that had the answers filled in, unfortunately if we were to sell these on, customers would not be happy to receive them, they would not be of any use to anyone. We state in the condition guidelines that we cannot buy books with the answers filled in, had the answers not been filled in, the amount quoted would have been paid. Kind Regards WeBuyBooks

Posted 3 years ago

“On the 2nd September I was told my payment was being processed as yet I have still not received it and it is over a week .”

Posted 3 years ago

Hello Sandra, Thank you for leaving a review. I can see you have selected to be paid via Cheque, we do offer next day payments via bank transfer or Paypal, if you update your payment details and email us at info@webuybooks.co.uk with your offer ID we can then get the Cheque cancelled and send your payment again. Unfortunately there can be delays in the postal service, this is out of our control but we are happy to send the payment via a different method for you. Kind Regards WeBuyBooks

Posted 3 years ago

“Do not use this company. Donate to charity instead. They offer you next to nothing for books then are extremely picky about the condition and you have to pay for each book or DVD to be sent back. The profits they must make! Not worth the effort. Give to a good cause instead.”

Posted 3 years ago

Hello, Thank you for leaving a review. We are sorry to hear you were not happy with your selling experience, we offer prices based on the demand in the marketplace, unfortunately we cannot pay for items if they don't pass the condition guidelines as we buy them to find a second home and we pay the postage costs to receive them in agreement that they will pass the guidelines, we therefore don't also cover the return postage costs. Kind Regards WeBuyBooks

Posted 3 years ago

“As a seller, they are probably ok if customers can physically pick the books up. The books I ordered never arrived and Webuybooks took no interest at all in investigating, saying it wasn't their policy. Reading other reviews, you may get a good service with these people sometimes, but you're taking a significant risk. I recommend going elsewhere.”

Posted 3 years ago

Hello, Thank you for leaving a review. I'm sorry to hear you haven't received your order, please could you email us at sales@webuybooks.co.uk with your order number? We would be happy to assist further with this. Kind Regards WeBuyBooks

Posted 3 years ago

“Well as I still haven’t received payment and it’s well over a week since you told me I would be getting it , I can only rate this sorry”

Posted 3 years ago

Hello Penny, Thank you for leaving a review. I'm sorry to hear you haven't received your Cheque, unfortunately there can be delays within the postal service, we offer payments the next working day through bank transfer and Paypal, please could you email your offer ID to info@webuybooks.co.uk and let us know if you have updated your payment details? We can then get the Cheque cancelled and issue the payment via a different / quick method for you. Kind Regards WeBuyBooks

Posted 3 years ago

“Poor. Rip off prices and then didn’t pay.”

Posted 3 years ago

Hello Terry, Thank you for leaving a review. I have looked into the offers on your account and can see you have been paid for all of them, please can you check you have left the review for the correct company? Kind Regards WeBuyBooks

Posted 3 years ago

“Books collected 31.07. Opted for payment by cheque. All books accepted for £58.83 payment. Notification on 7.08 payment had been processed 15.08 - cheque still not arrived. Waiting until 21.08 to see if cheque has been lost in Royal Mail systems as ‘We Buy Books’ won’t cancel the cheque and change to payment by bank transfer until 21.08. We Buy Books state the 10 day wait to see if the cheque is lost is advised by the Royal Mail. It’s a shame We Buy Books don’t care enough about their customers to do something before the 10 days to ensure payment is made promptly in every circumstance. To advise that payment by PayPal / bank transfer is a safer, better option is all well and good. It is certainly no consolation to customers who have opted for payment by cheque and have experienced problems. Only time will tell if payment is made without further hassle and inconvenience but it feels criminal that a company can treat their customers in this way.”

Posted 3 years ago

Hello, Thank you for leaving a review. Unfortunately with the current pandemic there can be disruptions in the mail service, which can cause delays in the delivery of Cheques, we offer payment via Paypal and Bank Transfer for quick next day payments for our customers, customer's details are encrypted to ensure it is safe to receive payments this way. We are happy to reissue the payment we would just need the allotted time to pass for the delivery of the Cheque. Kind Regards WeBuyBooks

Posted 3 years ago

“Shocking service- calls answered by teenagers who generally don’t care. Still haven’t been paid 2 weeks after they sent me an email to say I had. Go elsewhere!”

Posted 3 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see that you didn't receive the payment as you had provided incorrect payment details on your account, we then asked you to provide different details and a Cheque was sent first class out for you. Kind Regards WeBuyBooks

Posted 3 years ago

“Despite receiving an email on 2 Jul stating that my payment has been processed, I have still not received my cheque on 19 Jul. Sent items to a competitor web site and received my cheque 2 days after they received them!”

Posted 3 years ago

Hello, Thank you for leaving a review. We are sorry to hear you have not received your Cheque. If you can email us your offer ID to info@webuybooks.co.uk to let us know it has not been received, we can then reissue the payment. We also pay by bank transfer and Paypal if you would like it to be reissued via a quicker method, unfortunately there has been delays in the postal system, if you send through your information, we are happy to get the payment reissued for you as soon as possible. Kind Regards WeBuyBooks

Posted 3 years ago

“first order took ages to complete as hermes failed to deliver one of the boxes. second order took ages as some of the items were missing having mistakenly been packed (by me, so my fault) into third order. third order took even longer to complete as hermes failed to deliver one of the boxes. as one of the boxes hadn't been delivered couldn't confirm items missing from second order had been received (wouldn't confirm what had been received with no reason given) so had to accept loss on offer two. not a great experience.”

Posted 3 years ago

Hello Mark, Thank you for leaving a review. We provide packaging guidelines with every offer created, this states that separate offers are to be packaged separately. If a package doesn't arrive with us, we can claim for the items in the offer, but unfortunately if items have been included that shouldn't be in that package, we cannot claim for them. The delay with the payment was waiting for the package to arrive so we could pay you in full for the items that were included in the incorrect box. Kind Regards WeBuyBooks

Posted 3 years ago

“Absolutely appalling service, do not whatever you do use this company to buy your books, I sent four boxes and they claimed not to have received 50 items! It took over a month and several chases for me to receive payment and then I was paid £60 short of the offer I received, absolutely dreadful service!!”

Posted 3 years ago

Hello Nicky, Please can you email us at info@webuybooks.co.uk with the offer ID? I have looked at your account and it says you haven't had a trade with us for over 3 years and the trade only had 22 items in it and was never for the amount you have quoted. Could you have left the review for the wrong company, as it looks like the trade you have mentioned was never with us. Kind Regards WeBuyBooks

Posted 3 years ago

“Been waiting 10 days for my payment. Really good up until that point, easy to use etc but the point of it all is to make money and I’m still waiting”

Posted 3 years ago

Hello, Thank you for leaving a review. Please can you email us at info@webuybooks.co.uk with your offer ID? We can then look into this for you. Kind Regards WeBuyBooks

Posted 3 years ago

“Still awaiting cheque slow response l am not very happy with service”

Posted 3 years ago

Hello Stephen, Thank you for leaving a review. I can see the Cheque is currently on the way to you, unfortunately there are some delays in the postal service at the moment, we offer payment via bank transfer and paypal, it is then received the next working day. This can be changed on your account details if you would like to be paid via a different method in the future. Kind Regards WeBuyBooks

Posted 3 years ago

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Webuybooks is rated 4.7 based on 8,576 reviews