Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,739 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,739 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Organised delivery twice. Emailed. Got a new delivery code. Arranged delivery. Failed to pick up”

Helpful Report

Posted 1 year ago

“Terrible seller on Ebay. AVOID ! Terrible seller ! Bought three books from their Ebay store which showed on the listing that if you bought one you would get 20% discount off another two books.... but I didn't get the discount. After contacting them they said they didn't apply discounts. Spoke with Ebay who told me differently and that the seller was in control of discounts and to explain to Webuybooks and ask if they would give the discount. Webuybooks just gave the same short answer that they didn't apply discounts. Pretty disgusted by this seller. I buy a lot of books and wont be buying any from this seller ever again. So my advice is to avoid this seller as you wont get the discounts on your purchases as listed. there are plenty of other reputable sellers to choose from”

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Posted 1 year ago

“PLEASE DON'T USE THIS COMPANY They lie about the condition of your items, refuse to return your items & don't pay you for anything. Extremely rude customer service. They block you on social media because they don't like your comments about their service. I have contacted trading standards about them. PLEASE BE AWARE OF THEM. THEY ARE SCAMMERS 😡”

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Posted 1 year ago

“Part of my transaction was a brand new box set of books in new condition which they offered me over £5 for. They then deducted that money stating they were heavily stained which is not true. They offered to send back if I paid or they would dispose of them. You have no recourse really if they decide to make false claims about the condition of the items.”

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Posted 1 year ago

“We buy books is a wonderful idea. HOWEVER they use EVRI to collect their parcels, who are unbeliveably unrealiable. I have wasted three whole days this week waiting for EVRI to collect my parcels. The first collection was due Monday; they said I was out- but I was in. This collection was postponed to Friday -but now (Friday)the EVRI site says there is no trace of my parcels on their system. They said the same this Wednesday- I had a second set of parcles due for collection; stayed in all day, and they said I was out. I cannot speak to a human on EVRI. Webuybooks phone number is engaged all day so far. I am almost in tears. We are having to clear out books bfore a move, to help our rseriously ill daughter. This extra stress is just too much.”

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Posted 1 year ago

“They said books were missing and did not pay full amount”

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Posted 1 year ago

“I haven't received my cheque yet, if I don't receive very soon I will be making a complain. Please look into the reason asap.”

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Posted 1 year ago

“Terrible in every way.”

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Posted 1 year ago

“We buy books are very good but evri delivery service is completely unreliable and there is no way to contact them to see what is going on. They said no one was in when I was in both days. Very unfortunate. If my parcel is damaged it won't be my fault”

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Posted 1 year ago

“A 61pence "goodwill gesture" for shambolic services - shame on you WeBuyBooks! Evri failed to collect my WeBuyBooks order # 2273158 on 3 different days. WeBuyBooks contacted Evri via their account manager, but after still sitting on my books 3 weeks later, I delivered them part-way myself, only to be advised by WeBuyBooks that one of my books' ISBN did not match ... but whose fault is that when I used their scanning system, which matched the code to a wrong ISBN? WeBuyBooks then charged me £2 for their own system error, and offered me to destroy the book or return it to me at my own costs. I suggested to customer services that WeBuyBooks cannot be serious ... After waiting 3 more business days I chatted with Gary today and found out that WeBuyBooks added 61 pence "to my trade due to the failed collection as a good will gesture" - Really? WeBuyBooks are having a laugh, right? Never again will I use their dire services - I will stick with trusted old Ziffit instead!”

Helpful Report

Posted 1 year ago

“The price they pay is pathetic The items are sold on eBay and while I understand that it’s a business, the bark up is massive”

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Posted 1 year ago

“No payment received for my books. This is the second time it happens. The first time, I was paid after complaining that I had sent the books, the second time, I am still waiting. Also, when the parcel was ready, the courier (Evri) did not collect. I had to take the parcel to a far away shop. Very inconvenient.”

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Posted 1 year ago

“I sent a book 12 days ago it’s allegedly lost and even though I was told I would be paid anyway I still have not had payment”

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Posted 1 year ago

“Prices are ok, but arranging delivery is to much hassle without a printer. They only use Evri/Hermes for collection. You can't use an InPost locker without a printed label (with Ziffit you can). If you don't have a printer they say you can print one at the nearest Evri Parcelshop. I've tried 3 stores this evening. The Evri device wasn't working in any of them and staff couldn't help. So I changed to collection. If you arrange a collection, you need to have a printed label. The driver won't bring one (unlike all other parcel collection services). My only option was then to cancel the collection, change back to drop off and request a label by post. Webuybooks would probably be good if they used a different courier. As it is, it's too much hassle if you don't have a printer.”

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Posted 2 years ago

“Very bad service especially the delivery. Prices are very bad .I don't recommend it ebay better”

Helpful Report

Posted 2 years ago

“Having sent off my parcel, I have chased my payment 3 times and am still waiting ......”

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Posted 2 years ago

“We Buy Books' customer service is poor, at least for those selling books. I've used them once and that will be the only and last time. If your experience is anything like mine, they will keep you waiting and will show no regard for your time. I am in the fortunate position of having 2 charities nearby, both of which accept books. Both of them are polite and quick. In future that is where my surplus books will go.”

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Posted 2 years ago

“Very poor service. Takes too long to pay!”

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Posted 2 years ago

We're very sorry to hear this! We do aim to pay the day after your offer arrives in our warehouse. Sometimes this can be delayed due to postal services which is out of our control. We do hope you consider us again in the future, WeBuyBooks

Posted 2 years ago

“find it difficult to write a review as the last time I raised an issue I never got a reply”

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Posted 2 years ago

“These guys scammed me twice”

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Posted 2 years ago

Webuybooks is rated 4.7 based on 9,739 reviews