Due to the coronavirus I have found myself out of work, with no income and selling off some prized possessions just to get by. I am a single dad, with arrears etc. Not only did I have to chase up my due payment on more than one occasion but the person I was dealing with my query promised me on a daily basis that the money would be credited to my bank the following day. That was Wednesday, then It was promised Thursday, then Friday. It finally was credited the following Monday just before 6pm. You had had a full explanation of my situation and you ignored it. Me and my daughter went hungry that weekend. I hope you are proud of yourself.