Awful customer service. I bought a book on ebay and I accidentally confirmed the order with my old shipping address. My mistake I know. I sent them a message literally within 2 minutes of confirming the order telling them what happened and asking them to change the address. There were 3 items in my cart from 3 different sellers. The other 2 were Wordery and Books etc. Both Wordery and Books etc responded and said it was no problem to change the address. Webuybooks responded to say they wouldn't change the address after the "shipping process had started." How could the process have started! I sent the message less than 2 mins after I placed the order! They didn't mark it as shipped until 2 days later. They had plenty of time to just quickly scribble out and change my address. Instead, they continued with the process and, 2 days later, knowingly sent a parcel that they knew I wasn't going to receive and wasted my money, even though I had informed them that I wouldn't be able to receive it. I had no way to cancel it, no way to ammend the order, I just had to helplessly watch them basically throw my money in the bin. I could not have done anything. I couldn't have messaged them any quicker. They just flat-out refused to help me. They had read and replied to my message so they knew I wouldn't be able to get the parcel, yet they still went ahead and sent it anyway and took my money. They said if the parcel was returned to sender they would issue a refund, but that relies on whoever is at the wrong address taking care of that and I have no way to contact them. I feel robbed and I will never shop with them again.