Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,262 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 6th December 2025

Peter

Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second time ordering from Water Butts Direct and both times the products were delivered on time and well wrapped. I had some questions about sizes and their Customer Support was very helpful. Will definitely use them again.”

Helpful Report

“Very prompt delivery. Very well packaged. Very pleased.”

Helpful Report

“We looked on Northumbria Water for a Water butt their site redirected us to Water Butt's Direct. Our Water butt arrived quickly the site was easy to navigate and after ordering we were kept up to date with the progress of our order. Our Water butt is huge and very attractive for a butt. The price was so much cheaper than other sellers too. Thank you Water butt's direct we shall be recommending you to friends and family.”

Helpful Report

“Received item quickly and it was easy to attach the overflow pipe to the water butt.”

Helpful Report

“Big shout out for customer service. I bought a 300L water butt over 2 years ago and it suddenly sprung a leak for no obvious reason. Literally within 1 week of contacting customer services a new replacement was delivered and the old one taken away. Excellent and heart warming customer service”

Helpful Report

“Good product and fast delivery”

Helpful Report

“Pump and butts good quality with necessary fittings. Customer service helpful and speedy response to queries”

Helpful Report

“l wanted a new hose 32mm you sent me a tube that is 25mm l already bought 25mm tube”

Helpful Report

“Prompt service with delivery arriving on Christmas Eve , much sooner than anticipated so thank you. Product is exactly as ordered and ideal.”

Helpful Report

“Great product, fantastic communication and very helpful team making sure we got our water butt promptly. Very grateful.”

Helpful Report

“Good company to deal with. Very pleased with the waterbutt and will be starting to use it soon”

Helpful Report

“Good ordering system and prompt delivery. Good product!”

Helpful Report

“As advertised and swift delivery”

Helpful Report

“The water butt was delivered on time but it is a square butt and they sent a round stand. The pipe from the drainpipe was far too short to be of any use and did not reach. So have i gone back to them. No Im fed up with poor service and have fixed it all myself. I will go elsewhere for the next 3 butts I am buying.”

Helpful Report

“All present and correct , quick delivery.”

Helpful Report

“Good water butt at a competitive price”

Helpful Report

“Great fast service. Good quality product. Highly recommended.”

Helpful Report

“We are blown away by the water butts they will majke a fantastic feature in the garden instead of the ugly old ones.”

Helpful Report

“Item received in a damaged box - with no protection for the WaterButt. Instructions are poor - and had to refer to the Internet on how to assemble. I escalated the poor delivery and packaging to Water Butts - who did NOTHING with my complaint. I think that pretty much covers it......”

Helpful Report

Hi Paul, I am sorry to hear your order arrived damaged. Please send your order details ect to our Customer Services team at cs@gm8group.com so we can look into this further. Unfortunately, as this is a reviews website we cannot your order details here. Mandy

“Great product well packed & delivered on time.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,262 reviews