Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,223 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Garden Lake 200 litre bought as a direct replacement for a 20 year old Blackwall water butt. Virtually identical dimensions etc (found after a long internet search) made installation very simple. Decent quality tap and fittings. Delivery by DPD two days after ordering, sooner than scheduled.”

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“Easy to use website. Quick delivery time. Probably the one product I could find in white of 68mm square water butt diverter”

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“Item arrived really quickly and was easy to put together.”

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“When I receive my Waterbutt ill write a review.”

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Hi Christine, the e-mails asking for a product reviews are sent out automatically after you have placed an order, you don't need to complete them until you have received your products. If you would like to contact Customer Services, with your order details we can check on the status of your order: cs@gm8group.com - unfortunately as this is a reviews website we can't access your order details. Mandy

“Very prompt delivery. Good product. Swift customer service aftercare. Thankyou.”

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“2 Water Butts ordered and arrived sooner than expected. Great products reasonable price.”

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“Timely delivery. Yet to install.”

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“We have just moved house and have inherited a water butt which didn’t have a lid for some reason I tried to find somewhere to buy just a lid no where local could help. Well yes Water Butts Direct supplied one that fitted perfectly and at a very reasonable price delivery was quick and the quality fantastic. Fantastic thanks!”

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“First class service”

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“Very efficient service, and prompt delivery of what I needed.”

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“Pleased and butt arrived sooner than I expected. Thanks so much. :)”

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“This is such a great product at a great price. I have joined it up with another water butt so the hose pipe is now redundent'”

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“Good product delivered on time”

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“Good value 100L wateer butt with prompt delivery”

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“Easy to order online with lots of choice. Arrived quickly. Haven't set up yet but instructions included”

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“The water butt is perfect BUT unfortunately the delivery person throw it over a seven foot gate, the water butt was not damaged thank goodness.”

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“Delivered swiftly. Well packaged. I intend to use as a thermal heat mass in greenhouse which is being prepared for winter and this neat water butt will sit in the corner of a 6x6ft gfreenhouse. It's black as well ..the colour for heat mass..so delighted with product. Delivered in the middle of a storm as well..welldone courier. Thank you Cathy”

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“Swift delivery”

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“Having ordered 2 water butts from the company, with a good experience, I decided to place an order for 1 200 litre aerobin. Unfortunately my experience this time was poor all round. Firstly the one I ordered wasn't available (despite being in stock). This was communicated a week later that a replacement colour would be sent. I asked for this to be delayed by 1 week as I was about to go on holiday, which they agreed, but then sent it anyway. It arrive d while i was away, ;wft with a neighbour several doors away and no indication who it was left with. Understand delivery issues are not fault of comany, however absilutely no assistance in helping me locate and meant I was just knocking on every neighbours house trying to locate. Once I unboxed and tried to assemble the thing, was a complete disaster and ended up with broken panels. Zero resolution from custoemr services, despite multiple emails, photo evidence. I gave up in the end after 2 weeks and the aerobin went to the tip. I left a review for the aerobin composter, however water butts direct have chosen to not publish this to the product page and the 200litre aerobins have zero reviews on this site - curious! I have no faith that any issues will be resolved with this company and therefore woul d not purchase anything again from them in the future.”

Helpful Report

Hi Tracey, on checking our records I confirm that in May we responded to your e-mails asking for assistance by sending you detailed instructions on how to assemble your Aerobin. When you damaged parts during the assembly process we asked for photos of the damaged parts so we could replace them. I can't see that we had a response from you, but if you did I can only apologise for not getting back to you. It might have been worth calling us and we could have tried resolving the situation which would have meant that you wouldn't have had to throw your Aerobin away. Original Organics

“I ordered 3 items from Water Butts at the start of July 2025 , 2 of which arrived promptly. However the 3rd item, priced £17 has not arrived. I contacted the company in August and they sent another item via Evri. The delivery advice first said it was being delivered that day, then it said it would be delivered the next working day. Nothing has arrived yet, despite contacting Water Butts. Not impressed as this saga started 3 months ago...”

Helpful Report

Please send your order details to Customer Services at cs@gm8group.com so we can assist as this is a review platform and we cannot access your details here. Mandy

Water Butts Direct is rated 4.6 based on 2,223 reviews