Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,457 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,457 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m happy with the Water Butt & fitting kit supplied.”

Helpful Report

“Prompt delivery. Goods as described (replacement lid and tap) and easy to fit.”

Helpful Report

“Ordered on line which was fairly straightforward but there is a help line which was staffed and answered. I have only received part of my order as the rest is made to order direct from the manufacturer so I will wait to see what happens there. Some sites are selling the same items for a far greater price as well as up to £60 for carrriage so it was nice to have a discount code which negated any postage. I actually purchased 4 butts in total so perhaps a further reduction could have been applied?”

Helpful Report

“Clear description of products quick delivery, buying my second one.”

Helpful Report

“Swift delivery and good product. No complaints.”

Helpful Report

“Water Butt's Direct have great products but unfortunately use Evri as couriers. In this area your parcel could be placed on anyone's doorstep or gate within a 5 mile area. It is only thanks to WBD customer service having GPS location that I was able to retrieve my parcel from 1 mile away.”

Helpful Report

“Our slimline Waterbutt arrived very quickly & as described. Thank you. We are very pleased with it.”

Helpful Report

“very easy to purchase, good communication and quick delivery”

Helpful Report

“I ordered a 100 litre water butt complete with lid, diverter kit. stand and tap. I only received the water butt and lid so contacted customer service for the missing items. There was no apology and I was asked to confirm whether I had looked inside the water butt for the missing items. I had. They were not there. The second delivery duly arrived. This time I received the stand and diverter kit but no tap. Contacted customer servie again who apologised for the mistake. I received the tap on the 3rd delivery.. Appalling service. Avoid”

Helpful Report

“Just hooked up the butt and had our first dribbleof maybe 2-3ccs last night. It has already evaporated. I will report back once we have given it a season. If I am reminded to do so!”

Helpful Report

“I am very happy with the service I have had from Water Buttd Direct Easy to order as was kept up with delivery times Thank you”

Helpful Report

“Order made through Essex & Suffolk Water for 2 x 100Lt butts. Simple online ordering process, my order delivered safely, on time and in good condition. Be mindful that if wish to link the butts together, you will need extra hose tails.”

Helpful Report

“Water butt arrived quite quickly. Simple to set up, except that I had to drill a hole for the water to flow out of the tap. Fortunately I had the tools and ability for the job, others may no have had.”

Helpful Report

“They have a good selection of water butts, good pricing and quick delivery, Would definitely order from them again!”

Water Butts Direct 5 star review on 17th August 2026

Helpful Report

“The water butt is well made and comes with everything that I need to set it up. The stand will help power the gravity fed irrigation system”

Helpful Report

“Water Butts Direct offers a wide range of butts to suit each situation. Ordering from their site was easy, despite a slight glitch with PayPal when trying to authorise payment. The Customer Service team quickly and politely sorted out the problem. The water butt was delivered in a couple of days, well packaged and exactly as described. I chose a 200litre green butt made of recycled plastic and supplied with a lid and tap, which was competitively priced. This joins two others of this exact type that have been in use for about 30 years. A good product and great service.”

Helpful Report

“Good response on customer service to questions. Quick and accurate communication and delivery. Second time using and would use again”

Helpful Report

“Very quickly despatched ! , all fitted in garden [ had to phone and just check which side the rubber washer to the tap was meant to go - it goes on the outside ] . Just waiting for rain !”