Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,188 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the product and the price. One part arrived broken, but Stephen in Customer Services organised the dispatch of a replacement immediately with no fuss.”

Helpful Report

“Pleased when I contacted customer services with a picture of a damaged butt a new one was despatched promptly and arrived today”

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“A water butt is a simple product and what you present is pretty good EXCEPT for the failure to provide either a reasonable length of flexible hose or a simple way to obtain additional hose to fit. Strangely it has proved difficult to find a reasonably priced length of hose on the general market. It detracts from your butt appeal (you know what I mean😁)”

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Hi Johan, we sell a range of different sizes of hose pipe on the website: https://www.waterbuttsdirect.co.uk/search/?q=hose. If you are still having issues, please contact us and we will try and assist further. Mandy

“Found exactly what I needed (replacement water butt connector tube in white). Husband thought it was expensive but hadn’t been able to find the right size in white anywhere. Placed order and it was delivered within a few days. Had to pay P&P.”

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“I needed a plastic stand for an existing water butt that had been standing on a pile of broken paving slabs! One of yours was just the right size and height, and arrived in good time. The butt now looks as good as new on its new stand and for little cost.”

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“We love our new water it is caused from an oak tree and looks fabulous in our garden as well as very useful in the hosepipe ban”

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“Excellent service. Arrived within 3 days of ordering.”

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“Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip. It will be interesting to see if it returns to the original height when emptied. A review was requested.”

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“Great value for money. 2nd from W/B/Direct. Already fitted and in place. Only get my water butts from here.”

Water Butts Direct 5 star review on 25th July 2025

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“So far so good, all installed with ease, just need some rain 😂👍”

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“Robust and well made water butt. Made in the UK, delivered quickly, really pleased.”

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“Excellent, good quality would purchase again when necessary”

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“The 3 water butts I ordered are the perfect size, tall and narrow to the spaces we have. Good quality, I have already recommended water butts direct to someone. Thanks”

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“Good selection of products Easy to order , very good delivery service”

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“Order and delivery excellent. Well packaged. Easy to set up. Thank you.”

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“I cant leave less than 1 star or I would have done so. I ordered 3 items over a week ago so that I could set up an irrigation system in my garden for when I am on holiday. Water Butts confirmed my order took payment and I awaited delivery. Today I received a very poor excuse of an email saying the item is out of stock, so I will get a refund in up to 5 days time! Too late for me to reorder from elsewhere and have the irrigation system set up. No headed email or proper apology just this message. I DO NOT RECOMMEND!.... good afternoon unfortunately the item ordered is not in stock, therefore I have cancelled your order. the refund was processed to the original payment method this should be with you in the 3-5 business days kind regards Stephen”

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“The company lets you order and pay for out of stock goods and only refunds you when you enquire as to where your package is.My one star review takes into account Steven Haggaths speedy reply to my email and a swift refund.PS Be warned that when phoning you might get a loud shrill in your ear,I did and wasn’t pleasant.”

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“Communication with this company is dreadful. I ordered 2 water butts, received confirmation email of my purchase, then nothing. Chased it up, a while later got a response saying there had been problems but I'd get my order no later than a couple of weeks' time. Asked for a tracking number, didn't get a response. When the deadline came and went, chased up again, and again, then got an update saying one item would be delivered, another would be delayed again. Asked to receive regular updates and was told "we're in a very busy period with hundreds of orders each day and it's almost impossible at times to keep customers up to date". Some more time passed, one was delivered, one wasn't...chased up again...eventually received the second item, 38 days after purchase. Unfortunately a hosepipe ban is due tomorrow and I have a brand new, empty water butt to not use immediately. Lucky it's apparently going to rain the next few days. Given the poor comms and delivery delays, I'll take my money elsewhere next time.”

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“Extremely disappointed that there is no drain pipe connection. If not supplied, this should be made clear so customers can add this to the order. what a waste of timer. wont be using this company again.”

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“rude staff on the phone”

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Water Butts Direct is rated 4.6 based on 2,188 reviews