Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,070 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on 14 May this year still not delivered on the 22nd May, no response to emails.”

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“Setup,waiting for the first downpour”

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“I purchased the 500L Burgundy water butt and associated 3P diverter. I cannot fault the service, communications and prompt delivery. The items themselves are good quality and they work! The fitting instructions are OK. I received some very good and honest advice from the company over the telephone prior to purchase. However, just one thing irritated me - the two lower bungs at the bottom of the butt were both pre-fitted and both leaked! Its a small thing but when you are paying £400+ for a product you should not expect it to leak. All it would have taken was a bit of PTFE tape! Just meant extra time and extra hassle for me. Maybe I'm nit-picking so overall I would give the company 5 stars.”

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“The Strata water butt we purchased the diverter hose was not long enough To reach the fall pipe. We were able to successfully replace this with a longer hose pipe from Waterbutt direct. Excellent value and delivery.”

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“Attractive and solid water butt. Excellent customer service from the company.”

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“This is the second butt that i have bought to match the origional,side by side on the back of my garage.The butts are good but the service is very poor!As i did not purchase a second diverter kit they did not supply the very nessary parts to allow you to fill the but, and blank caps for the other outlets to give a pleasing finish. I am sure the person dealing with complaints has never fitted a water and does not know what i am writing about.”

Helpful Report

“Recently I purchased my second water butt from your company. I wanted to order a butt and stand without a diverter but with a connecting kit instead. For some unaccountable reason you insisted on sending the diverter as well as the connection kit. I now have an unwanted diverter which is obviously a more expensive item than the connector so a small discount on the total cost should have been made, but no, I had to pay £10 for the connector and now have a diverter that Is surplus to my requirements. The product is good, the service from your company is not.”

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“Item arrived as described but delivery was slow”

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“The Butt meets the specification advertised and has been installed. Alas no rain to fill it!!!”

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“Nice water but, the planter section is a good idea and the shape is nice. However there were problems with delivery, arrived late and damaged. The packaging was not sufficient and it went backwards and forwards with Parcel Force, so on and off then van a few times. It got quite badly scratched.”

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“Wire reinforced pipe to connect water butts. Worked well.”

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“No email confirming order or order number. Delivery was slow (10 days) from 30 miles away Water butt requires me to cut/drill holes in it to to use a diverter Requested support through the website but no one replied. Called the help desk. Left on hold and then call rejected. Called again. Support guy was unfriendly and unhelpful. Wouldn't even give me his name so I could mark the email for his attention to him a photo of the problem, even though I'd introduced myself at the start of the conversation.”

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“I've been waiting more than 4 weeks for my water butt and still no sign of it. It appears the issue is primarily with the courier, but the company has been attempting to resolve the situation for over a week and still nothing. I am currently awaiting an update - but after 4 weeks it's getting a bit silly and I will be requesting a refund. I offer a 2* because communication has been quick and friendly - something which many companies lack. My advice... pick a better courier.”

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“Good service and prompt supply, however, notification about delivery date and time could be improved.”

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“Excellent service and quality product. Delivered as specified.”

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“Good looking water butt and easily set up.”

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“Easy transaction with quick delivery. Product was of very good quality.”

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“Placed an order. It was delivered on schedule, as promised. Can't ask for any more.”

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“We bought a water butt for our elderly mother so she could water her plants more easily. It arrived quickly, and was easy to put together but the lid is very stiff, so she has to leave it ajar! Generally very pleased.”

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“The water butt and accessories ordered were delivered very promptly. Everything was well-packaged. The delivery driver was even happy to carry it to the back of my house. Excellent service all round!”

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Water Butts Direct is rated 4.6 based on 2,070 reviews