Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,066 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased”

Helpful Report

“Came in time for the heavy rainfall lately. It looks great! Very pleased with it. Surprised by the cling film wrapping though, had hoped for more enviro friendly type however I am re-cyling the cling film myself by using it in the kitchen. Thankyou for such quick delivery also. WG”

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“Looked on line and find the idea Water butt for the garden. Easy to navigate website and the water butt arrived very quickly, packed well.”

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“Arrived quickly. Lid fitted as described. All Good.. Thanks”

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“Excellent, from ordering to receiving our water butt within 3-4 days. Really pleased with the black water butt as we didn’t want it to stand out next to our outdoor bar which is painted black.”

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“Disappointed that there was no notification of the butt being dispatched. However, the courier advised of a delivery window. The product arrived safely and is as expected - sturdy, attractive and proved to be easy to install.”

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“Very happy with the service, The water butt was well packaged and excellent quality and arrived with in 2-3 days of ordering.”

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“I ordered my butt and rainwater diverter etc. on one day and it was delivered the next. I was amazed.”

Water Butts Direct 4 star review on 30th April 2021

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“Can't really comment. Have to wail at least another 14 days for an item shown as "in stock" at the time of placing order.”

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“I am very pleased with this company. The product is good quality and it arrived incredibly quickly.”

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“Ordering was easy, it arrived rapidly and was pretty straightforward to install. I wondered why they flexible hose was so short? This was not a problem for me but it must be for some? Surely it would not add to cost for a more generous length?”

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“Great product, water butts arrived in time to catch the long-awaited rain!”

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“Although they look good we purchased the barrel style there is no hole for the inlet which to be honest at this price the fact you have to cut a hole for the Down pipe is awful these aren’t really fit for purpose if I’m honest. Customer services is shocking too I rang almost continuously for two days and message just says they’re on another call. Emails all ignored. Sorry I can’t be positive the experience hasn’t been a good one.”

Water Butts Direct 2 star review on 30th April 2021

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“This small 50 liter water butt,is just the right size & as it looks an old wooden barrel, it will look great when I convert it into a water filter for my garden pond,much better than a square plastic box sitting at the side of the pond.”

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“Excellent product, delivered promptly at a good price.”

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“Water butt took over 5 weeks arrive and when it finally did it was obviously a returned it. Mud all over it and one side and when connected leaked from the base. Opted for refund and collection however yet to receive collection date. Very poor”

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“First class product and service. (One small point there was no tape included but it did'nt matter)”

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“Excellent service from Customer Support. Quick response... very good company to deal with.”

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“Perfect and arrived much sooner than expected.”

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“Customer service is terrible phone constantly engaged to try and contact this company is a nightmare My order took a couple of days short of a month to be delivered I sent emails and got a reply to only one which gave me a maybe date. The order finally arrived and there was just a delivery note included no information or instructions and that was a problem with the gutter mate. I was supposed to get an email telling me that my order had been dispatched but that never arrived either the order just turned up. As for the items they all look ok with no apparent damage but I have not unpacked completely as yet until my patio is finished. I note really good reviews on delivery and product but these must have been submitted before the pandemic because my experience is not a good one and Waterbutts Direct should learn to keep the customer informed. We all have issues during these uncertain times.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,066 reviews