Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,478 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

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“Ordered Harcostar 227ltr water butt kit in grey, 48 hours later delivered safely in sturdy box - outstanding service! Bought new downpipes etc and assembled it yesterday, looks great. Well made, fair price and very sturdy. Still having problems understanding how you take the lid on and off, any help would be appreciated.”

Helpful Report

“Doesnt match the previous broken Blackwall lid as side catches are different but right diameter and does the job. I was asked for feedback before the product hsd been delivered! Very expensive Ordered 1may, shipped 5 May, delivered 9 May”

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“Promptly delivered, easily installed. Neat and tidy. One lid location tab snapped off when trying to get the lid off! Doesn't seem to matter. But you do need a tool of some sort to press the yellow clip in to get the lid off. Can't comment further as only time will tell if they are robust.”

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“I feel incredibly disappointed with the service I received. I spent a lot of money ordering multiple items from this company to then be ignored when an issue arose. One of the items was a Harcostar 227L Water Butt, Stand and Diverter Kit, it was delivered with a large hole near the bottom which clearly hadn't been checked before sending the item out for delivery. It's a faulty product. Initially, there was prompt email communication but I have not heard anything for over two weeks and my emails in this time have been ignored and not responded to. It's a real shame as I thought this would be a reliable company. Unless I hear anything soon, I shall not be ordering from them again and certainly wouldn't recommend them. I feel very let down”

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“Ordering straight forward. Delivered by DPD, unfortunately I wasn’t going to be in however DPD offered me the opportunity to select a safe place. On delivery the driver took a photo of my parcel in the safe place. Excellent service.”

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“Good product, good price, fast delivery”

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“I placed an order and received it within 48 hours. Super fast.”

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“..........”

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“Friendly helpful staff but delivery a bit slower that expected , though there was a BH between.”

Helpful Report

“The water butt arrived and upon opening showed a large blemish around the whole of the butt. I telephoned the company several times, only time receive the same voicemail each time. I keft a message for a return call, as suggested. I emailed the company via 2 different emails, showing photos. To date, no one has the courtesy to return my call or arrange a return if the item.”

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“At the moment the rating is one star because the latest order did not come with all the connections required. There has been no answer to my phone calls for a week, the email including photos has been neither acknowledged or replied to.”

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“Perfect just what we needed, very quick response and postage Thank You”

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“Very good product, excellent comm7nication and timely delivery. Very satisfied, thank you.”

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“I ordered a water butt on a Thursday and it was delivered early Saturday morning. The quality of the water butt is very good: all the pieces were included and all prepare holes etc were finished off well. I am delighted with both the product and the ordering and delivery process. First class!”

Water Butts Direct 5 star review on 3rd May 2026

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“Thank you for such quick service and delivery. The item was well packed.”

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“Easy to order and swift to arrive. The only niggle - the enclosed wotsit that joins the downpipe to the butt was the wrong sort so that slowed me down. I realise that you probably have no control over the connector supplied but it’d be good if you did! Thanks though”

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“Great service, arrived the following day, impressive!”

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“Ive heard from family and friends that the products are good, but my experience of the company has not been great. They advertise products as IN STOCK, but now I am receiving emails telling me of delays. Having researched om trust pilot this seems to be their method. It feels dishonest and I am considering cancelling my order and searching elsewhere.”

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“Next day delivery”

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“Absolutely perfect and more aesthetically pleasing than other water butts advertised.”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,478 reviews