Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,372 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It hasn't arrived yet. Perhaps increase the effort getting it here and decrease the getting a review time”

Helpful Report

Hi Roger, unfortunately as this is a reviews website we can't access your order information here. Please send your order details to customer services: cs@gm8group.com and we will investigate further. Mandy

“Haven't actually got them fixed up yet as having guttering put in and there going to fix them to the butts they look ok got all fixture and fittings so I'm pleased with them.”

Helpful Report

“Web site stated 18in Tru Drop planters in stock, however after waiting 2 weeks no delivery or response and items now shown as out of stock. After phoning and requesting refund I was informed I would be contacted same day for resolution. Still no response, very poor communication, hence will wait a few more days and raise issue with my credit card company.”

Helpful Report

I am sorry to hear that you have had issues with your order. As this is a reviews website we cannot access your order details on here. Please therefore contact us at Customer Services and we will look into this for you. Mandy

“No ifs and plenty of butts ! - All good.”

Helpful Report

“Delivery was prompt and the water butt is good. The instructions could have been clearer and somewhat more comprehensive. The tap annoyingly drips a little. Other than that it’s exactly what was promised.”

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“Always very pleased with the service. Fast flow water butt taps are great£”

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“Prompt servive, no issues so far. Await to have butts erected to see if any negatives come up. Would wait on recommendation til that is done.”

Helpful Report

“Delivered relatively quickly. Looks good quality but missing the connection I’d paid for to connect to the drainpipe & no paperwork or fitting instructions. Instructions are online if you search, and after a telephone call, Im promised the drainpipe connection will follow. So short of perfect.”

Helpful Report

“An excellent website with a comprehensive variety of water butt suppliers and storage capacity to choose from and, importantly, a range of accessories and products to improve and enhance rainwater storage options. We now have approaching 100 gallons (450 litres) of rainwater storage capacity and that means we, hopefully, won't be faced with similar problems to those of the long, hot, dry summer of 2025 when our modest garden pond had to be topped-up, twice, with (treated) tap-water when the levels dropped alarmingly low.”

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“I installed the twin water butts without problems, the instructions were clear, and with the recent rain they have filled up. The taps work fine and the butts are fine on the stands. I hope they last many years!”

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“Exactly what we ordered and good quality too. Would recommend this product.”

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“Where are the water butts? You took my money but no delivery! Only got one star because I couldn’t give none.”

Helpful Report

I am sorry to hear you have not received your order. As this is a reviews platform, please can you send your order details, ect to our Customer Service team at cs@gm8group.com so we will be able to look into this for you. Mandy

“Excellent. Easy to order. Good delivery time and really good quality water butt”

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“looks good”

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“Great service - good value for money, easy to order and my item was delivered on schedule.”

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“Just as ADVERTISED and easy to ASSEMBLE and already catching the valueable rainfall as and when it arrives.”

Water Butts Direct 5 star review on 8th September 2025

Helpful Report

“Looks well made thus great value. Not able to set up as decking is still being built.”

Helpful Report

“The price was great, and everything I wanted was supplied (as described on the website). The butts are exactly what I wanted and fit well in a relatively confined space. I now await some useful rain.”