Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,090 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,090 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Review asked for and itme not recieved! How does that work??”

Helpful Report

Hi Janet, if you could e-mail cs@gm8group.com with your order details we can check your order status for you. The e-mails asking for a review are sent out automatically after you have placed an order. Mandy

“Veery good service”

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“Very good quality”

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“Extremely helpful and courteous. Plus fast response to my problem waterburt tap, Replacement sent immediately.”

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“everything seems to be well made”

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“Not a good first experience. Basically they sent a bungled order. Got only one of the 2 butt's I ordered, and I got a stand I didn't order. Also, nowhere in their confirmation of the order do they state the particulars of the order. The 2 agents who helped me on the phone were courteous and helpful.”

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“Unfortunately the water butt has not yet been delivered so my review on the quality of the butt can't be given. I expected its delivery today and arrangements were made to accept the water butt. I hope the water butt will be of good quality because I have recommended this company to friends. Now delivered in a cardboard box marked "Fragile". Very happy with the butt.”

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“Perfect fit!”

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“Excellent service and the product is wll made and perfect for my requirements. Thank you.”

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“Quick delivery. No issues. Would use again”

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“Water butt arrived on time, well wrapped for protection and marked fragile, with tap secured internally (unlike other providers).”

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“Excelent product and service. Easy to fit with everything needed supplied. I would recomend this product.”

Water Butts Direct 5 star review on 13th September 2024

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“Arrived quickly, filter set missing from purchase of butt so very grateful”

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“Reasonably priced and as described. It was a couple of weeks before the company dispatched the water butt, and took two emails to Customer Services to get a response with an update. The water butt itself arrived dented, but otherwise in tact and seems fine at the moment.”

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“Delivered on time blends in with the garden really well just need to connect the down pipe for free water”

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“Ordered a adjustable water diverter to fit my old gauge plastic downpipes. Nothing available elsewhere so thankful to find online. Delivered quickly and securely. The diverters were of excellent quality. I was able to fit easily myself. The connection tubing was much better than other standard supply. Very pleased and looking forward to some rain!”

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“Ordered over a week ago, called Customer Services, no indication when waterbutts x2 would be delivered.”

Helpful Report

If you could forward your name and order details to Customer Services at cs@gm8group.com we can look into this for you. Mandy

“Quick friendly and cheap compared to many”

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“After I ordered I was advised that they were out of stock.of my item. I was advised of the expected delivery and it actually arrived before that date. I was pleased to be kept informed and the product is of good quality.”

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“A really useful company , I needed a flat lid for two of my water butts and they supplied . It will take a bit of altering but they had them and supplied them pretty quick”

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Water Butts Direct is rated 4.6 based on 2,090 reviews