Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,438 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

105

Anonymous

Anonymous // 01/01/2019

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“I have had 3 water butts from from Water Butts direct along with installation kits. A first class service from start to finish. Very quick to help when I accidently made the same payment twice. The incorrect amount of overpayment was refunded immediately. Highly recommend.”

Helpful Report

“Water Butts Direct is an excellent Company. We experienced a really efficient service with our water butt arriving in a very short time. I really appreciated their excellent help and support with my order.”

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“Great product easy to install and arrived very quickly. Luckily it rained the same night and is now full.”

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“The pair of butts arived promptly but were left in the rain as I didn't see the email in time and had little warning. The delivery person could easiyl have pressed my bell. When I opened the boxes there was some water in the bottom which I think was there before as the boxes were well sealed. I left the boxes open for several days to dry. The pair of 168 litre butts look good, but we couldn't find any instructions how to use the downpie rain diverter.”

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“The water butt is my 5th purchase, I keep coming back as the quality is second to none. Delivery was good too”

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“Lid delivered quickly in good condition. Perfect for my old water but. No complaints at all. Will use water Butts Direct again.”

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“Very pleased with my purchase, but wish I’d bought the stands at the same time, my existing ones didn’t fit! However, they are lovely, good quality water butts at a reasonable price, to replace my ancient ones. Good recommendation from my parents and will pass on that recommendation 😊”

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“Great water butt, easy to put together and to set up. Now just waiting for it to fill up !!”

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“Easy to use website, straightforward ordering process and quick delivery.”

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“Just go my two guttering mates from water butts direct. Not installed them yet but the quality is superb. A great price and a fast delivery I would definitely recommend anyone to give them a go.”

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“I recently purchased a water butt. The price was competitive, delivery and communication was good. The butt was well packaged, as described and very good quality. I've name my butt ( ermmm), Harold the Barrel. Amazingly Harold filled to the brim overnight during fairly light rain. I would use WBD again.”

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“Prompt delivery”

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“Product selection is great along with the prices but their downfall is communications. Accept an order then nothing for almost 2 weeks and a chase email went unanswered. Happy to take your cash but not provide the customer service that goes with a retail business”

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“I ordered 2 water butts, only one has been delivered. Please update me ASAP on when I can expect the second water butt delivered?”

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“Solid looking water butt. Very prompt delivery. Thank you. Bought a smaller one of same make a year or so ago & pleased with that. This new one looked big when I unpacked it but it's fine & will be a good replacement for the old 20+ year one that was leaking. The stand was slightly broken where the stand pieces clip together. The broken off bit was in the packaging. It won't affect its strength & I've 'Araldited' the bits together - so it's fine. I'd buy from Water Butts Direct again.”

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“Excellent product, efficient and helpful customer service. Prompt delivery.”

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“This is my second time ordering from Water Butts Direct and both times the products were delivered on time and well wrapped. I had some questions about sizes and their Customer Support was very helpful. Will definitely use them again.”

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“Very prompt delivery. Very well packaged. Very pleased.”

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“We looked on Northumbria Water for a Water butt their site redirected us to Water Butt's Direct. Our Water butt arrived quickly the site was easy to navigate and after ordering we were kept up to date with the progress of our order. Our Water butt is huge and very attractive for a butt. The price was so much cheaper than other sellers too. Thank you Water butt's direct we shall be recommending you to friends and family.”

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“Received item quickly and it was easy to attach the overflow pipe to the water butt.”

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Water Butts Direct is rated 4.5 based on 2,438 reviews