Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,237 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Alex

Water Butts Direct 5 star review on 2nd September 2025

Paul

Water Butts Direct 5 star review on 24th August 2025

Alex

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality water butt at a good price. Delivery was within three days and all well packed.”

Helpful Report

“The butt arrived on time and was better quality than a water butt than I had to return from Screwfix”

Helpful Report

“Very realistic terracotta effect water butt. Excellent service.”

Helpful Report

“The water butt looks fine, not fitted yet as the delivery took a little longer than the 3 to 5 days advised, so did not arrive in time for shed repair man to fix up. We look forward to seeing how it works when fitted and it has rained! We did phone to chase order and were advised it was out of stock but should be delivered at end of last week beginning of next, it arrived last Friday so all good. Tracking on my account never got past being 'processed' so delivery totally unexpected, delivery man very helpful . Would have been 4 stars if butt had been delivered within 5 days.”

Helpful Report

“Excellent condition, just need rain now, instruction very easy and good size”

Helpful Report

“So much choice on the website, it was hard to make a decision. However, once I'd chosen the ordering was easy and the delivery prompt.”

Water Butts Direct 5 star review on 4th April 2025

Helpful Report

“Unfortunately there was no communication updates regarding the order and when I did call t”

Helpful Report

“delivered withing 24 hours for a very minimal charge”

Helpful Report

“Good price fast delivery”

Helpful Report

“Web site says in stock, place the order and weeks later it has not arrived because it was not in stock. Just checked the web site tody 31/03 and it still says in stock when clearly its not.”

Helpful Report

“My parcel was delivered to totally the wrong address by Evri. Use of this courier was why I have given a low rating”

Helpful Report

“Great quality product and easy to assemble with clear instructions, replaced A previous similar setup so didn’t need to cut the down pipe”

Helpful Report

“Ordered and delivered within 2days great water butt”

Helpful Report

“No info on pipe diameter of the diverter, so I ordered the wrong extension hose. I had to cobble together with mastic and jubilee clips to make it seal. Also the pipes on to the diverter and the butt leaked at both ends and needed gaffer tape to seal. Although email warned that items could come separately I fail to see the necessity of 2 "linked" water butts coming on separate days.”

Helpful Report

“The lid arrived promptly. It is slightly too large, so will need to be weighted down to prevent it flying away, which was the fate of the original one!”

Helpful Report

“quick delivery.excellent quality.perfect.”

Helpful Report

“Good quality product, value for money, well packaged and delivered quickly.”