Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,478 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big shout out for customer service. I bought a 300L water butt over 2 years ago and it suddenly sprung a leak for no obvious reason. Literally within 1 week of contacting customer services a new replacement was delivered and the old one taken away. Excellent and heart warming customer service”

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“Good product and fast delivery”

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“Pump and butts good quality with necessary fittings. Customer service helpful and speedy response to queries”

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“l wanted a new hose 32mm you sent me a tube that is 25mm l already bought 25mm tube”

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“Prompt service with delivery arriving on Christmas Eve , much sooner than anticipated so thank you. Product is exactly as ordered and ideal.”

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“Great product, fantastic communication and very helpful team making sure we got our water butt promptly. Very grateful.”

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“Good company to deal with. Very pleased with the waterbutt and will be starting to use it soon”

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“Good ordering system and prompt delivery. Good product!”

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“As advertised and swift delivery”

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“The water butt was delivered on time but it is a square butt and they sent a round stand. The pipe from the drainpipe was far too short to be of any use and did not reach. So have i gone back to them. No Im fed up with poor service and have fixed it all myself. I will go elsewhere for the next 3 butts I am buying.”

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“All present and correct , quick delivery.”

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“Good water butt at a competitive price”

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“Great fast service. Good quality product. Highly recommended.”

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“We are blown away by the water butts they will majke a fantastic feature in the garden instead of the ugly old ones.”

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“Item received in a damaged box - with no protection for the WaterButt. Instructions are poor - and had to refer to the Internet on how to assemble. I escalated the poor delivery and packaging to Water Butts - who did NOTHING with my complaint. I think that pretty much covers it......”

Helpful Report

Hi Paul, I am sorry to hear your order arrived damaged. Please send your order details ect to our Customer Services team at cs@gm8group.com so we can look into this further. Unfortunately, as this is a reviews website we cannot your order details here. Mandy

“Great product well packed & delivered on time.”

Water Butts Direct 5 star review on 6th December 2025

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“I ordered 2 but at the moment I have only 1 delivery could you let me know when I will receive the other one JG”

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Good Afternoon James, I assume you have received your second parcel. If not, please contact as at cs@gm8group.com with your order details so we can investigate further. Mandy

“Excellent products at a fair cost. Helpful website too. Delivery was very quick and trouble free, so no problems. One star lost because the email acknowledgement of my order gave no information on the item actually ordered (useful to know), just an order reference number.”

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“It's perfect! Very neat shape, will fit into a little corner perfectly, and compliment the other waterbutts I already have. If everyone does a little bit in their own garden, it'll help nature get on with being amazing!🌱”

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“Quality product at a reasonably proce”

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Water Butts Direct is rated 4.5 based on 2,478 reviews