Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,297 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality water butts, many styles to choose from!!”

Helpful Report

“I ordered a replacement tap for my water butt. This was dealt with promptly. Unfortunately, the tap did not fit, but I was sent a replacement by return soI cannot fault the customer service.”

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“I have yet to receive my water butt so I do not know why I am being asked to review it. When it turns up I hope I have reason to improve my score,”

Helpful Report

Hi Julia, apologies to see you've received that review request before you've received your product. I've been informed customer support have been in contact with yourself so please address any questions or concerns directly to them for immediate assistance. Kind regards, Water Butts Direct.

“Very happy with my wormery. It was easy to put together with your clear instructions. All going well so far. It is still a bit early to drain off the first liquid compost but I am sure all will be well”

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“Excellent product, as advertised, and excellent service.”

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“Butt reasonably packaged and delivered very quickly”

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“Water butt exactly as described and very quick and efficiently delivered. Thanks very much”

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“Haven't filled it yet but good quality and excellent installation instructions”

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“Good quality butt, bought to replace very old butt from Wickes as it is a direct replacement and Wickes have changed theirs”

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“Purchase as expected. Easy to assemble and already in use. Very pleased with purchase”

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“I recently ordered a new base for my water butt however I was sent a butt instead. The mistake was rapidly rectified and the base was delivered within 48 hours and the butt collected. Throughout I was impressed by the customer care and very rapid correction of the initial mistake. I will certainly reuse Water Butts Direct again for value for money, speed of delivery, resolution of problems and attention to customer satisfaction.”

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“I was kept informed of delivery and received an excellent product. Well satisfied.”

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“Great product (1200L Water Butt and accessories) and very helpful aftersales team when I contacted them about accessories. Very pleased with final product.”

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“Needed an extra large box to store our air tent. Looked online and found the company did them and at the best price around. Arrived within 4 days. Fab service kept me upto date with the order.”

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“Quality products in a wide range of sizes and styles. Order was easy to do on the website and arrived quickly. Very pleased.”

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“Very pleased with the new water butt”

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“Look very elegant, great quality, as advertised and fast delivery.”

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“Can't get through on the phone, always engaged and when email enquiry through no one comes back to you! Mr Adams - Hampshire”

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Hi, apologies to hear you've had trouble getting through - please understand we can are currently dealing with limited staff in the office due to social distancing and a very high demand of orders. Please email our customer support again and I'll ensure they look out for your email and respond as soon as possible - cs@gm8group.com Kind regards, Water Butts Direct

“Waterbutts arrived very quickly. Both butts look excellent, can't wait to get them installed and planted up.”

Helpful Report

“Water butt delivery good but piece of the lid clip was broken.”

Helpful Report

Hi Cheryl, sorry to hear you've received your lid with a broken clip. This must of been damaged during it's transportation from our warehouse to your address so we will chase this up with the courier company used. In the meantime, please email our customer service team who will be happy to deal with your issue - cs@gm8group.com Kind regards, Water Butts Direct

Water Butts Direct is rated 4.6 based on 2,297 reviews