Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,070 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it stylish and dose the job”

Helpful Report

“Recently purchased a rain water diverter from Water Butts Direct, excellent product and excellent service.”

Helpful Report

“Good solid product, was found to be as specified on website, good delivery time, will use again. Thankyou”

Helpful Report

“Excellent service. Product was exactly what we needed.”

Helpful Report

“as described, good value, works perfectly”

Helpful Report

“Arrived quickly - happy with product”

Helpful Report

“I did not want a large waterbutt and it took a long while before I found this great one, it looks good in my garden and also serve;s as a small table top, I am a very happy person, thank you,”

Helpful Report

“Very pleased with my water butt - makes life a lot easier, whilst also feeling good about conserving water, and knowing that my plants are reaping the benefit of rainwater. All the bits arrived with it, and it was straightforward to install.”

Helpful Report

“Guaranteeing a courier willing to send two men to carry the 1000 litre water butt over my garden gate and into my garden proved to be too much to hope for despite multiple confirmations with both Water Butts Direct and the courier but we got there in the end. After I'd removed a ton or two of plastic wrapping the water butt turned out to be dark grey instead of the sandy colour I'd ordered. Thanks Water Butts Direct for a pitiful experience, not to be repeated. And thanks also for not sending me the free gift you'd promised me for all the inconvenience. When I saw the sodding colour I thought the complementary gift might boost my opinion of you!”

Helpful Report

Hi, Apologies to hear you're not happy and for the experience you've encountered. We always aim for 100% customer satisfaction and will be sure to look into this experience you've had and do all we can do make the situation right for all future customers. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Excellent product, did the job perfectly.”

Helpful Report

“Speedy delivery, goods arrived as requested. The only thing I would want is a bit more info about possible ways of connecting the water butt to a greenhouse/guttering system rather than assuming it is to be connected to a normal downpipe.”

Helpful Report

“Good size, robust water butt, easy to install and delivered swiftly.”

Helpful Report

“Surberb service delivered swiftly. Great water butt just had to fit tap securely. In place now and functioning well. GREAT VALUE FROM THIS COMPANY”

Helpful Report

“parts received promptly”

Helpful Report

“Great product at a really good price and excellent service, would highly recommend ;-)”

Helpful Report

“Very good service. Water butts great colours. Brighten some shady zones. Super quality, too.”

Helpful Report

“Good response to order. Excellent quality butt apart from the yellow plastic screw plugs. Eventually used brass plugs. The unit was easy to fit.”

Helpful Report

“Excellent addition to my garden”

Helpful Report

“Well pleased with water butt and service.I had previously bought the same butt from another firm and it cost more money without accessories. I highly reccomend this firm for service and goods, and will certainly use them again if I need anything else.”

Helpful Report

“easy to install and looks smashing, really smart.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,070 reviews