Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,288 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was fine, and a very prompt dispatch over the Christmas period. However you’d do yourself more credit if you didn’t use Evri for your deliveries. There was less than 15 mins. notice of the delivery slot, and they threw the package over my side fence. I’d rather pay for delivery with options to pick up at a local collection point than suffer their service - it’s doing your quality business no credit”

Helpful Report

“Fast delivery, lid fitted perfectly so one happy custoer, thankyou.”

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“Brilliant service received within a couple of days of order. Have not fully tested yet, as waiting for new greenhouse, but looks OK, good do know made from recycled plastic.”

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“I have purchased water butts from this company before and the service has always been great. Having sourced similar products at garden centres, I have found the prices cannot be beaten given the included diverters and stands, I'll always look to Water Butts Direct first.”

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hi David thank you for the fantastic review, glad you enjoy our products and service kind regards Stephen @ Water Butts Direct

“Goods arrived quickly, well packed and before expected”

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“Very quick delivery and postal costs. Needed a connector between 2 butts, all sorted easily.”

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“Waterbutt has arrived and need to install now . Many thanks”

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hi David please contact us at cs@gm8group.com and we'll be more than happy to look into this for you kind regards Stephen @ Water Butts Direct

“It was wonderful to have such an amazing choice of what is, an everyday item. My garden is small, so I do actually have to see my waterbutt every day. What better than to choose a beautiful terracotta urn, which actually becomes a garden feature. Perfect. I love it.”

Water Butts Direct 5 star review on 1st December 2023

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hi Heather thank you for the review, and this looks fantastic where it is installed!! kind regards Stephen @ Water Butts Direct

“Excellent service & product!”

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“Found what I needed so easy and delivery was exceptionally quick. Cannot find fault with the whole process.”

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hi Martin thank you for taking the time to review us and our products, very much appreciated kind regards Stephen @ Water Butts Direct

“My water butt lid arrived on time and in perfect condition. Thanks”

Helpful Report

hi Michael thank you for taking the time to review, much appreciated kind regards Stephen @ Water Butts Direct

“Only place I could find the correct bore flexible connecting pipe in white, thanks for providing a service that prevented me having to buy a new diverter and creating unnecessary plastic waste”

Helpful Report

Good afternoon, Thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! Cheers, C.S

“Excellent service, item received quickly, contained easy to understand installation instructions, no fuss involved”

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Hey, thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! Cheers, C.S

“I don't know if the products are any good. They use Evri, who have delivered the goods to a completely different address.”

Helpful Report

“Very quick turnaround and good selection.”

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Hey, thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! Cheers, C.S

“Arrived safely and quickly, well packaged. Very pleased customer.”

Helpful Report

hi there thank you for the fantastic review, glad everything went smoothly kind regards Stephen @ Water Butts Direct

“Item was exactly as described, super fast delivery, very happy customer”

Helpful Report

hi Paul thank you for the review, glad everything went well with the delivery kind regards Stephen @ Water Butts Direct

“I am delighted. They had an excellent choice of butts, far more than anyone else, their price was very competitive and delivery was quick, efficient and FREE.”

Helpful Report

hi Michael thank you for taking the time to review us kind regards Stephen @ Water Butts Direct

“Ordered a 250 ltr water butt which took 2 weeks to arrive despite my order stating 3-5 days for delivery. At no point during the order process was it mentioned that you had no stock of this spec. If there had been I wouldn’t have ordered it. It’s basically sales under false pretences! Very poor service; absolutely wouldn’t recommend.”

Helpful Report

Hello, sorry to hear your experience wasn't 100%, we strive to do our best but sometimes we can fall short we have made changes to assure this issue will not occur again kind regards Stephen @ Water Butts Direct

“Competitively priced rainwater filter and delivered quickly. Very pleased with the unit which has been severely tested with Storm Ciaròn!”

Helpful Report

hi Chris thank you for taking the time to review your order, hope everything is fine after the storm as well as having a full tank of water kind regards Stephen @ Water Butts Direct

Water Butts Direct is rated 4.6 based on 2,288 reviews