Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,089 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what we wanted. Looks good and is doing the job well. Would recommend.”

Helpful Report

“Prompt delivery via DPD, thank you. First impression is a good strong construction with the tap position slightly higher than the competition in a well formed curved area of plastic. Ward who I have used for years persistently fail around the tap which sits in a formed recess with lots of hard edges which always crack & start leaking - same comment for Blackwall butts which we have also stopped using. My only reservation is that the hole, in your product for the tap, is threaded, even though your instruction sheet refers to an option with a plain hole & a backnut(which is what I normally use - I prefer a brass tap). It took me a lot of faffing about to get either your tap, or my brass one, straight using washers as packers from my own stock. I have revisited your website and I can find no option for ordering a butt with an unthreaded hole for the tap. Also, the end of the formed housing beyond the thread had not been fully removed and would have acted as a flap to slow the water flow. I had to go into the butt to cut it free.”

Helpful Report

“Choosing from a wide selection was good - however delivery was delayed by your agent - I stayed in for two days with no delivery as had been promised. Third time lucky”

Helpful Report

“I bought the whole kit therefore I need a hole for the hose. I find it a bit annoying that i have source a 27mm drill before I can assemble and use it. A bit penny pinching.”

Helpful Report

“Very pleased with the water butt. Delivered in good time in a large box. My only negative observation would be that all the pre-drilled holes for the fixings had not been cleared of the large ragged edges on the inside of the holes making it impossible to seal the fixings, consequently had to spend time clearing the holes inside the water butt. Not very professional.”

Helpful Report

“It's not the prettiest of water butts and a bit of a stretch to say it looks just like terracotta, but it does the job.”

Helpful Report

“Good Butt, good Stand, good butt link but could do better with instructions. Link intructions say put the locking nut inside the Butt but this would be foolish as the spouts would be inside the Butts. The child-proof lid was Adult-proof until I discovered I had it back to front - no instructions there.”

Helpful Report

“Easy to order, quick delivery and good clear installation instructions. Very informative site,would recommend this.”

Helpful Report

“Overall quite pleased with water butts direct response from my online order they responded within 24 hours and kept me informed regarding the order and likely delivery 10 days after placing the order the item was out of stock elsewhere or not available!”

Helpful Report

“good delivery service so easy to install with predrilled holes.”

Helpful Report

“seemingly good product delivered promptly and so far one of the two has been fitted. waiting to construct a decent base for the other. so far though very pleased.”

Helpful Report

“We found the plastic extremely difficult to cut to match the pipe size & the inside of the butt had piece's of plastic left on around the inside of the butt. All the cutting took a very long time!! Otherwise ok.”

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“Customer service is great; gave me a lot of help. The basic product looks to be great quality though the stand was a bit broken on arrival. It arrived soon after ordering.”

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“Good supply of water butt accessories, reasonable price and delivery.”

Helpful Report

“Thank you for your support.”

Helpful Report

“Evri had a few problems with the 250litre water butt due to size but it arrived safely a few days late and is now installed by my greenhouse.”

Helpful Report

“I would have given you 5 stars if you had told me that my butt was out of stock when I placed my order instead of my having to ring to find out where it was after 10 days.However , it did arrive quicker than expected after that & I am very pleased with the quality of the butt. I would recommend it to anyone.”

Helpful Report

“Looks good. For even better adaptability being able to lift off the top to accommodate different sized and set up tube for filing would be excellent, as we needed to buy some extra kit to make it fit with our down pipe. Likely to buy again, though, s looks great with the flowers planted in the top.”

Helpful Report

“Fits the bill but lid hard to remove.”

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“Good company my water butt arrived in time and nicely packed. It's ready to go just waiting for a dry day to connect.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,089 reviews