Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor value for money. Much cheaper at our local garden centre with a better product. Wish I’d checked first”

Helpful Report

Dear Customer, I do apologise that you were not satisfied with the product you received. Please know that if you contact our customer support team, they would be happy to help resolve the issue. If this sounds like a plan, please email - cs@gm8group.com explaining the issue. Please know: These are designed and made by one of our manufacturers and it is out of our control. But, we have sent your feedback to the supplier to help prevent this again. As a small family-run business, reviews are really important to us. I'd ask if you get your issue resolved, please could you consider revising it? Kindest regards, Olly - Water Butts Direct

“Butt is exactly as described and easily fitted in an hour. Filled with first good rain. Perhaps I should have bought 2”

Helpful Report

“Great service from the supplier, this water butt was exactly what we were looking for. Easy to follow instructions, so diverter set up worked perfectly when tested.”

Helpful Report

“Water butts exactly as described, reasons delivery time, additional fittings arrived at the same time, good service”

Helpful Report

“Second water butt from you 1st one still going strong after around 4 years in use . Lots of plants and such so needed a second one . Worth the money Thankyou”

Helpful Report

“Our water butt arrived quickly and ready prepared for any easy set up. We appreciated not having to fiddle around putting the tap in ourselves. Also the water butt had holes pre drilled making fitting the diverter kit so simple.”

Helpful Report

“Very good thank you”

Helpful Report

“I was pleased to receive the Water Butt that I had ordered. However it arrived with an incomplete tap.”

Helpful Report

Hi David, we do apologise for this inconvenience. Normally the tap is inside the water butt or taped to the inside of the lid, if you could please email us at cs@gm8group we can get this issue resolved for you. Thanks again

“The whole process was very easy. The items (three 210 litre waterbutts) were easy to find on the website, ordering them was straightforward and they were delivered very quickly. They're easy to install and are now in use. Very good all round.”

Helpful Report

“Easy to order, good choice and arrived promptly - can't ask for more than that!”

Helpful Report

“Good price, quick delivery, decent product. Thanks”

Helpful Report

“Quick delivery. Butt looks good. The edges and holes not so nicely finished. Had to use a knife to made it better. Now we wait for any rain and hope there is no leak.”

Helpful Report

“Great product and quick efficient delivery”

Helpful Report

“Perfect in every way,very pleased with product and service.”

Helpful Report

“Connector for water butt arrived promptly, as expected - thank you.”

Helpful Report

“Prompt delivery and installation instructions were clear and easy to follow. Took less than 20 minutes to connect to downpipe and now ready for use.”

Helpful Report

“Prompt service, good description of product”

Helpful Report

“Very good water butt's and speedy free delivery. Whitmore could you want.”

Helpful Report

“Placed an order for a water butt and gutter mate received confirmation took payment for both items sent the gutter mate no water butt chased the order told I hadn't got anything on order also told me they would ring back didn't very slow to reply to emails”

Helpful Report

Dear Paul, I apologise for the miscommunication. Please know we have been very short-staffed due to the content rising in the cost of living. If this is still an issue, please email us again and I will pick this up for you asap. Email - cs@gm8group.com If this issue has been resolved, would you consider revising your current review? As a family-run business, reviews play a big part in the business. Kindest regards, Olly - Water Butts Direct

“Surpisingly fast delivery. Good quality, nice looking product that fits very nicely on the down pipe.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,130 reviews